ArticleVersus8×8 vs Nextiva: a head-to-head comparison

8×8 vs Nextiva: a head-to-head comparison

Leading VoIP and unified communications providers 8x8 and Nextiva offer feature-rich business solutions.

8×8 and Nextiva have been around for a long time, long before some of the other popular small business phone systems did. Still, it’s hard to choose between these two providers because each site has its own benefits. Today, we’ll talk about the features, prices, and other details that can help you decide which company is best for your business. So, let’s get right down to business.

In the battle between 8×8 and Nextiva, the winner will rely on what your business needs in terms of communication. For example, 8×8 is good for people all over the world because, unlike Nextiva, it has foreign phone numbers and free calls to almost 50 countries. Nextiva is a powerhouse when it comes to toll-free minutes and its unique Cospace app, but it is a little more expensive. Our review of 8×8 vs Nextiva shows how these two voice-over-internet-protocol (VoIP) providers are different in a number of important ways that will help your business. This will help you choose which one is best for you.


Customers can choose from a whopping six plans from 8×8. The plan that costs the least is called “8×8 Express,” and it costs $15. The most expensive choice offered by the company is the “X8” plan, which costs $133 per user per month for an annual plan and $175 per user per month for a monthly plan.

8×8 8×8 ExpressX2X4
Priced billed per month$15/month for each user$32/month for each user$57/month for each user
Priced billed per year$15/month for each user$24/month for each user$44/month for each user
Unlimited callingUnited States and Canada14 countries48 countries
Video conferencing capacity100 participants500 participants500 participants
IntegrationsGoogle Workspace, Microsoft Outlook, and Office 365Full accessFull access

Nextiva has 4 plans for its customers to choose from. The cheapest plan costs $17.99 per user per month, and the most expensive plan costs $67.95 per user per month.

Nextiva EssentialEnteProfessionalrpriseEnterprise
Priced billed per monthStarting at $24.95/month for each userStarting at $29.95/month for each userStarting at $39.95/month for each user
Priced billed per yearStarting at $20.95/month for each userStarting at $25.95/month for each user$35.95/month for each user
Unlimited callingUnited States, Canada, and Puerto RicoUnited States, Canada, and Puerto RicoUnited States, Canada, and Puerto Rico
Video conferencing capacityN/A250 participants250 participants

8×8 vs Nextiva Comparison table

The table comparing 8×8 and Nextiva shows how their VoIP services, such as voice and video calling, texting, and integrations, are similar. Both offer scalable solutions, but which one you choose relies on your business’s needs and how much you want to pay.

PricingMultiple pricing plans; contact for quote.Tiered pricing based on user needs.
Ease of UseUser-friendly interface.Intuitive interface, easy setup.
Voice CallingHD voice, unlimited calling in most plans.HD voice, unlimited calling in most plans.
Video ConferencingIntegrated video meetings for collaboration.Video conferencing available.
MessagingChat, SMS, and team messaging.Team messaging and SMS included.
IntegrationIntegrates with various third-party apps.Integrates with CRM, productivity tools.
Mobile AppMobile apps for iOS and Android.Mobile apps for iOS and Android.
Call RecordingCall recording and storage options.Call recording and storage options.
Customer Support24/7 customer support.24/7 customer support.
Collaboration ToolsFile sharing, screen sharing.File sharing, screen sharing, and more.
Analytics & ReportingAdvanced analytics and reporting.Reporting and analytics features.
SecurityStrong security features, including encryption.Focus on data security and compliance.
ScalabilityScalable for businesses of all sizes.Scalable for businesses of all sizes.
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8×8 vs Nextiva: Ease of Use and User Interface

8×8 vs Nextiva

The layout of 8×8 is simple and clean, which makes it easy for users to get around and use all of its features. The dashboard is made to be easy to use, so users can get to the tools they need for conversation without having to deal with extra steps.

On the other hand, Nextiva also puts a lot of thought into how its users feel. Its design is set up in a way that makes it easy for users to find the tools they need. The style of the platform is consistent and pleasing to the eye, which makes it easy for both new and experienced users to use.

Performance and Reliability

8×8 has a good track record of being up and running, and they are known for providing stable contact services. This is made even more reliable by multiple data centers and a global network infrastructure, which make sure that users have as little downtime and trouble as possible. But the performance may be different based on where you are and how good your internet connection is.

On the other hand, Nextiva has also made a name for itself as a reliable service. Their cloud-based system is made to be highly available, and they have more than one data center to make sure nothing goes wrong. In customer reports, Nextiva’s stable performance and consistent call quality are often brought up.

8×8 vs Nextiva: Integrations and Compatibility

8×8 works well with major business tools like Salesforce, Microsoft Teams, and Google Workspace. This makes it a flexible option for companies that want to connect their communication systems to other software. It works with many devices and operating systems, so users can stay linked no matter what devices or platforms they prefer.

On the other hand, Nextiva gives a wide range of integrations, such as CRM software, helpdesk tools, and productivity apps. It makes sure that users have a fast and connected experience. It also works with SIP devices and third-party gear, so it can be used in a variety of business settings.

Mobile App

8×8 vs Nextiva

The 8×8 mobile app has an easy-to-use design and a full set of features, so users can communicate, send messages, and even hold video conferences from the palm of their hand. It’s known for being reliable and having good call quality, so even when you’re not at your work, your business stays in touch.

On the other hand, Nextiva’s mobile app is also very powerful, with tools like call management, access to voicemail, and team messaging. The app’s design makes it easy for users to find their way around and keep working while on the go. What makes Nextiva stand out is how well it works with the rest of its unified messaging platform. This makes sure that the experience is the same on all devices.

Scalability and Growth

8×8 has strong scalability, which makes it easy for small to big businesses to grow. Their cloud-based solutions make it easy to add new users, which makes them a good choice for businesses that want to grow quickly. On the other hand, Nextiva also has scalability, but it may be better for small and medium-sized businesses than for large ones, since large businesses may not have as many choices when it comes to customization and scalability.

In the end, you should choose between 8×8 and Nextiva based on how you want your business to grow. The scalability qualities of 8×8 could be helpful if you expect to grow a lot. On the other hand, the easy-to-use nature of Nextiva may make it perfect for businesses that don’t expect to grow as quickly. It’s important to think about your business’s specific scaling needs before making a choice about your long-term communication needs.

8×8 vs Nextiva: Customer Support and Training

8×8 has a strong customer help system, with phone, email, and live chat support available at all times. They also have a large information base and a user community forum, which give users a lot of ways to solve problems and help themselves.

On the other hand, Nextiva is known for having great customer service. They are known for getting back to people quickly and giving them personalized help. During business hours, they offer phone and email help, as well as a large online knowledge base. Nextiva is dedicated to training, which is clear from their library of video tutorials, webinars, and other educational tools that make it easier for users to use their services to their full potential.

8×8: Pros and Cons


  • User-friendly interface.
  • Advanced video conferencing.
  • Extensive third-party integrations.
  • Strong customer support.
  • Scalable for businesses of all sizes.


  • Limited SMS capabilities.
  • Some features may require add-ons.

Nextiva: Pros and Cons


  • Highly customizable auto-attendant
  • Robust call recording options.
  • Stable call quality and service
  • Scalable for businesses.


  • Fewer integrations compared to 8×8.

8×8 vs Nextiva: Which one should you consider?

When choosing between 8×8 and Nextiva, you should think about what your business needs and how you want it to grow. Nextiva could be the best choice for a small or medium-sized business that wants a VoIP option that is easy to use and can grow with the business. It is easy to use and reliable, which could be good for businesses that want a simple communication method.

But if your business is bigger, growing quickly, or needs a lot of flexibility and customization choices, 8×8 might be a better fit. Their cloud-based solutions are scalable and have a wider range of features that are good for businesses that want to grow quickly.

In conclusion, your choice between 8×8 and Nextiva should be based on the size of your business, how fast you think it will grow, and how you want to communicate.


Why is 8×8 the best?

8×8 unified communications is an integrated cloud tool with voice, online faxing, video, chat, and application programming interfaces (APIs). This lets people talk about work in a single place that everyone in your organization can view, no matter where they are. It also makes it easy for everyone in the company to work together.

Can I use Nextiva with my cell phone?

With the Nextiva app, you can use your computer or mobile phone to make and receive calls from your business number, chat with coworkers in real time, and hold meetings with screen-sharing. Find out how to get the app on your phone or computer and how to use it.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.
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