ArticleVersusAircall vs Cloudtalk: which is the better cloud phone system?

Aircall vs Cloudtalk: which is the better cloud phone system?

Both Aircall and Cloudtalk are cloud-based VoIP phone systems that give companies a variety of ways to communicate.

When looking for a business phone system, you may have come across CloudTalk and Aircall. Both of these systems are big players in the growing VoIP market. Aircall is expected to make $120.7 million a year, and CloudTalk is expected to make $25.1 million. But even though they are game-changers in their field, they might not be the best choice for you. Each one has its own pros, cons, and things that make it better than the other. Aircall is a phone system that runs in the cloud and helps your teams have more meaningful talks.

Set up your phone system in minutes, integrate it into your processes in a smart way, and add insightful data to your conversations. Aircall is a new way to use your phone system. CloudTalk is a cloud-based call center tool for sales and support teams that want to increase customer satisfaction, productivity, and sales. You can connect CloudTalk to tools you already use, buy phone numbers from more than 140 countries, use more than 70 advanced features, and track the performance of your team in real time.

Aircall vs Cloudtalk: Pricing

The Essential plan, which is the most basic one, costs $30 per person per month. This plan lets you make as many calls as you want, records calls, and lets you send and receive SMS messages. The Professional plan starts at $50 per user per month and has extra tools like live monitoring and advanced analytics. Aircall also has plans called “Custom” for companies that have more unique needs.

Monthly price (billed annually)Starts at $30 per userStarts at $25 per user
FeaturesUnlimited calls, call recording, SMS messaging, IVR, call routingCall routing, IVR, caller-based routing, call recording, SMS messaging
Additional features (Professional plan)Advanced analytics, live monitoringIntegrations with popular CRM platforms
Pay-As-You-Go planNoYes

The Starter plan of CloudTalk starts at $25 per user per month. This plan has tools like call routing, IVR, and routing based on who is calling. The Expert plan, which starts at $50 per user per month, adds more features like call recording, SMS messaging, and integrations with major CRM platforms. CloudTalk also has a “Pay-As-You-Go” plan for companies that only need to make a small number of calls. CloudTalk is generally a little cheaper than Aircall. But Aircall has a bigger range of features, such as live monitoring and advanced analytics. In the end, the best tool for you will depend on what you need and how much money you have.

Aircall vs Cloudtalk Comparison table

The table below shows the differences between Aircall and CloudTalk in terms of features, price, and the ability to grow. Aircall has advanced call handling and a wide range of integrations to meet the needs of a wide range of businesses. CloudTalk, on the other hand, focuses on being cheap and easy to use. This makes it perfect for small and medium-sized businesses.

PricingSubscription-based with tiered plansSubscription-based with tiered plans
Call ManagementAdvanced call routing and queuingCall routing and queuing
International NumbersOffers international phone numbersLimited international coverage
IntegrationsExtensive third-party integrationsSupports integrations with CRMs and other tools
Mobile App SupportMobile app available for iOS and AndroidMobile app available for iOS and Android
Analytics & ReportingDetailed call analytics and reportingBasic call analytics and reporting
Team CollaborationCollaboration features like shared call ownershipLimited team collaboration features
Voicemail & TranscriptionVoicemail with transcriptionVoicemail with limited transcription
CustomizationHighly customizable with API accessCustomization options
Call RecordingCall recording and storage capabilitiesCall recording with storage limits
Customer SupportCustomer support via chat and emailCustomer support via chat, email, and phone
ScalabilitySuitable for businesses of all sizesBest suited for small to mid-sized businesses
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Aircall vs Cloudtalk: User-Friendliness and Interface

When comparing Aircall and CloudTalk, it’s important to look at how easy it is to use and how the interface looks. Aircall has an easy-to-use interface that puts the user first. This makes call handling easier for users of all skill levels. It’s easy to learn because it has a clean dashboard, simple access, and well-organized features.

Users can easily handle calls, look at call logs, and use the most important tools. On the other hand, CloudTalk also puts user friendliness first with a dashboard and feature structure that are easy to use. Its interface is made to be as efficient as possible, making it easy to handle calls and get to key features. Users can change settings and get used to the app quickly.

Aircall vs Cloudtalk: Call Quality and Reliability

Aircall vs Cloudtalk

When deciding between Aircall and CloudTalk for your business communication needs, you need to think about call quality and reliability. Aircall is known for its good call quality, with audio that is very clear and very little delay. It uses a global network of data centers to make sure service is stable and reduce the chance that calls will be dropped or service will be interrupted. Aircall’s dependability is further improved by its redundancy and failover systems, which make it a good choice for businesses with strict communication needs.

On the other hand, CloudTalk also puts a high value on call quality and dependability. It uses a cloud infrastructure that is spread out to improve call routing and reduce latency. This method makes sure that all calls are always clear and reliable. CloudTalk is more reliable because it has backup systems and plans for dealing with disasters. This gives businesses peace of mind during important interactions.

Integration with Other Tools and Services

Aircall and CloudTalk are both very useful business communication tools because of how well they can work together. Both platforms know how important it is to make it easy to connect to different tools and services in order to improve total productivity. Aircall integrates with many major Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, and Zendesk, so that users can see customer information and call history in their CRM interface.

It also integrates with helpdesk software, tools for working as a team, and e-commerce platforms, which makes for a smooth communication environment. CloudTalk, on the other hand, is great at integrating with many different things. It connects easily with CRMs like Pipedrive and Freshsales, making it easy to handle leads and contacts. It also works with e-commerce, helpdesk, marketing, and analytics tools, so businesses can combine their contact data for better customer service and more complete insights.

Aircall vs Cloudtalk: Scalability and Flexibility

When comparing Aircall and CloudTalk as communication options, it’s important to think about how scalable and flexible they are. Aircall is known for being able to grow with business needs. It has a cloud-based technology that makes this easy. It makes it easy for businesses to add or remove users, which makes it a great choice for companies with changing team sizes. Aircall is flexible because it has a lot of integrations and customization choices that businesses can use to make the system fit their needs.

On the other hand, CloudTalk has great scalability, which means it can be quickly scaled up or down to meet different call rate needs. It works for businesses of all kinds and changes well with the seasons. CloudTalk is flexible because it has an easy-to-use interface that makes it easy for teams to change and handle the system well. It also works well with different CRM and business tools, which makes the process more flexible.

Aircall vs Cloudtalk: Data Security and Compliance

Aircall vs Cloudtalk

Aircall puts a lot of importance on data security. To protect conversations, it uses strong encryption protocols. It follows the rules set by GDPR and CCPA, which protects personal information. Also, it has features like permission to record calls and rules for keeping data for compliance reasons.

CloudTalk also puts data protection first. It uses encryption to send and store data, which is the standard for security in the business. It has features that make it compliant with GDPR, like the ability to make customer data anonymous and handle consent.

Customization and Branding Options

Aircall has a wide range of customization options that companies can use to make their phone system fit with their brand. Users can make their own greetings, hold music, and call routing choices, which makes the customer experience seamless and branded. Aircall also offers customizable call queues and real-time analytics to track call success and customer interactions, making the business more efficient and responsive.

On the other hand, CloudTalk also gives companies a lot of branding choices, which helps them create a professional and consistent image. Users can change call scripts, IVR menus, and hold messages so that every contact with a customer is in line with what they want to say about their brand. Also, the white-labeling features of CloudTalk allow businesses to show the platform as a part of their services, which strengthens the authority of their brand.

Aircall vs Cloudtalk: Mobile Accessibility and Features

When deciding between Aircall and CloudTalk for your business communication needs, you need to think about how mobile-friendly each one is and what features it has. Aircall has a full mobile app that lets people stay in touch while they’re on the go. The mobile app, which can be used on both iOS and Android devices, lets users make and receive calls from their business numbers, look at their call history, and easily handle their voicemails. It also has tools for monitoring calls in real time and working together as a team, which helps remote teams work well.

In the same way, CloudTalk has a mobile app for both iOS and Android, so it can be used almost anywhere. Users can use their business phone numbers to make and receive calls, look at call logs, and easily handle their contacts. The app also lets you route calls and keep track of where they are in a queue, which is very important for customer service and sales teams. It’s important to note that the mobile experience on both platforms is easy to use and made for work. This makes it easier for employees to stay in touch and respond even when they’re not at their desks. In the end, your choice between Aircall and CloudTalk for mobile access should depend on how mobile your team needs to be for your business and what your business needs.

Aircall: Pros and Cons


  • Advanced call management.
  • Extensive third-party integrations.
  • Suitable for businesses of all sizes.


  • May have a steeper learning curve for complex features.

CloudTalk: Pros and Cons


  • Affordable pricing.
  • Simplicity and ease of use.
  • Ideal for small to mid-sized businesses.


  • Limited international coverage.
  • Basic call analytics and reporting.

Which one should you consider?

Your business needs will help you decide between Aircall and CloudTalk. Aircall is great for businesses that need advanced call handling and team collaboration because it has a powerful mobile app, a lot of features, and integrations. On the other hand, CloudTalk is easy to use on mobile devices and can be used as a call center.

This makes it a good choice for customer service and sales teams. To decide, think about what’s most important to you, whether it’s a platform with lots of features or a simple answer made for customer service. Also, think about things like price, scalability, and your current technology stack, as these will affect your choice between Aircall and CloudTalk.


Is Aircall a product based company?

Aircall is the sales and support teams’ phone and communication tool. It is a cloud-based voice option that is easy to use, reliable, and works with all CRMs and important business and communication tools, such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others.

Is Aircall expensive?

Aircall has three phone system plans with prices that range from $30 to over $50 per user each month: Basics ($30 per person per month) Professional ($50 per person each month) Custom (Pricing Based on Demand)

What is CloudTalk used for?

CloudTalk is a contact center management tool that lets businesses use virtual call systems to improve how they talk to their teams and customers. It lets executives handle incoming and outgoing calls, get interaction information from different sources, and give clients personalized help.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.
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