When you are looking for the best CRM software in Australia, it’s important to think about many different things. Australia’s business landscape is varied, and companies of all types and in all kinds of industries need effective tools for managing customer relationships. The best CRM software for Australia should have a lot of features, be able to grow with your business, and have great customer service to meet the needs of businesses in this area.
Whether you are a small local startup or a big company with a presence around the world, finding the right CRM solution can improve your interactions with customers and make your business run more smoothly. CRM tools let you do all of this because they let you watch, review, and analyze customer relationships from the top of the funnel to the bottom and beyond. They can also help you make more sales by helping you improve your email marketing, teamwork, and sales flow.
People can find it hard to choose a CRM system because there are so many of them on the market today. So, to help you decide, we try to give ratings to a lot of different players on the market. Most of the options we looked at for this roundup are full-featured systems, and some can be scaled up to meet the needs of big enterprises. If you think that’s hard, we’ve looked at CRM tools for small businesses and for people who are just starting out. Below, we have mentioned the best CRM Software in Australia.
What is CRM software?
CRM stands for Customer Relationship Management, and CRM software is a group of programs that help businesses organize and improve their interactions with customers and prospects. CRM software is a powerful tool that helps businesses organize and streamline their customer-related data and actions so they can build stronger, more profitable relationships with their customers.
Benefits of using CRM software in Australia
🔹 Strengthen customer relationships: By centralizing customer data, facilitating individualized conversations, and efficiently recording interactions, CRM software assists Australian businesses in creating and preserving strong customer relationships.
🔹 Better sales and marketing: CRM systems give businesses information on the preferences, dislikes, and actions of their customers, which helps them to better manage sales and marketing.
🔹 Better customer service: CRM looks at customer history, fixes problems rapidly, and gives customers a better overall experience, all of which help Australian businesses provide quicker and more efficient customer care.
🔹 Data Insights: CRM software gives Australian companies useful data and analytics to help them predict sales, identify trends, and make better business decisions. This enhances corporate strategy.
🔹 Increased Productivity: Automation features in CRM software help streamline tasks, reduce the amount of manual data entry, and improve general efficiency. This lets Australian businesses focus on more value-added activities.
Best CRM Software in Australia Comparison Table
CRM software is used a lot in Australia to improve relations between businesses and their clients. It makes it easier for businesses to handle customer data, sales, and support, so they can give customers more personalized experiences. Leading CRM companies in Australia, like Salesforce, Zoho, and HubSpot, serve a wide range of businesses, from finance to hospitality, helping them grow and keep customers happy.
| Feature | Salesforce | Pipedrive | Zoho CRM | HubSpot CRM | ActiveCampaign |
|---|---|---|---|---|---|
| Contact Management | Yes | Yes | Yes | Yes | Yes |
| Sales Automation | Yes | Yes | Yes | Yes | Yes |
| Marketing Automation | Yes | No | Yes | Yes | Yes |
| Lead Management | Yes | Yes | Yes | Yes | Yes |
| Reporting & Analytics | Yes | Yes | Yes | Yes | Yes |
| Customization | Highly Customizable | Customizable | Highly Customizable | Highly Customizable | Highly Customizable |
| Integrations | Extensive | Extensive | Extensive | Extensive | Extensive |
| Customer Support | Yes | Yes | Yes | Yes | Yes |
Salesforce
Features
- Contact and lead management
- Opportunity tracking
- Sales analytics and reporting
- Email automation and tracking
- Integration with other business tools
- Mobile app for on-the-go access
Salesforce pretty much wrote the book on CRM, and even though younger, more agile competitors have come up to test it, it has kept its lead. Salesforce possibly has all of the features you could want in a CRM. Also, its prices are set up in steps so that even small businesses can afford the basic Salesforce Essentials package. For now, this is one of the best CRM Software in Australia you can consider now.
Pros
- Comprehensive and highly customizable.
- Strong analytics and reporting features.
- Extensive third-party integrations.
Cons
- High cost, especially for small businesses.
- Steeper learning curve.
- Can be overwhelming with features for simpler needs.
Pipedrive
Features
- Visual sales pipeline management
- Contact and deal tracking
- Email integration
- Sales forecasting
- Activity and goal tracking
- Customizable sales stages
Pipedrive is a sales CRM for small businesses that is easy to use and up-to-date. It’s a CRM that’s easy to use and doesn’t get in the way. Everything is aimed at making it easier for salespeople to sell. Use email, live chat, and sales automation to build connections with your customers. Keep an eye on sales data, make sales forecasts, and run reports on channels. Overall, this is one of the best CRM Software in Australia you can consider now.
Pros
- User-friendly interface.
- Focuses on sales pipeline management.
- Affordable pricing for small businesses.
Cons
- May lack some advanced features.
- Limited marketing automation capabilities.
- Not ideal for larger enterprises.
Zoho CRM
Features
- Contact management
- Sales automation
- Email marketing and tracking
- Workflow automation
- Advanced analytics and reporting
- Integration with other Zoho apps
Zoho CRM is the first thing on our list. It is one of the best CRM programs you can get in Australia. This tool has a great price for all of the great features it has. It also works with a lot of different Zoho goods. Because of how easy it is to use, how well it works, and how much it costs, Zoho CRM is at the top of our list. Still, this is one of the best CRM Software in Australia you can consider now.
Pros
- Affordable pricing tiers.
- Good integration options with other Zoho apps.
- User-friendly interface.
Cons
- Some advanced features require higher-tier plans.
- May not be as feature-rich as larger competitors.
- Limited customer support in lower-tier plans.
HubSpot
Features
- Contact database management
- Marketing automation
- Sales automation
- Email tracking and templates
- Reporting and analytics
- CRM and marketing integration
HubSpot is a hybrid tool that blends marketing, customer relationship management (CRM), and a help desk. This might make it more appealing to some businesses than other, stand-alone options, even though it doesn’t have quite as many CRM features. It is also great at getting teams up and running quickly, usually in just a couple of weeks. Thus, this is one of the best CRM Software in Australia you can consider now.
Pros
- Free plan available for basic CRM needs.
- Excellent marketing automation features.
- User-friendly and intuitive interface.
Cons
- Costs can increase with additional features.
- Some advanced sales features require higher-tier plans.
- Limited customer support on lower-tier plans.
ActiveCampaign
Features
- Marketing automation
- Email marketing and tracking
- Contact and lead scoring
- Sales automation
- CRM and sales automation integration
- Behavioral tracking and segmentation
ActiveCampaign is a tool for automating email marketing. It also has a sales CRM. It has strong tools for automation, segmentation, and managing customers. The 500+ automation templates that have already been built are great for businesses that are just starting out with marketing automation. Overall, this is one of the best CRM Software in Australia you can consider now.
Pros
- Combines CRM with robust marketing automation.
- Affordable pricing for small to mid-sized businesses.
- Great email marketing capabilities.
Cons
- CRM features may be limited compared to dedicated CRM software.
- Can be complex for beginners.
- May not scale well for very large enterprises.
How to choose the right CRM software for Australia
🔒 Local Compliance: Ensure the CRM software is compliant with Australian data security and privacy laws like the Privacy Act and GDPR to protect customer data.
📈 Scalability: Opt for a CRM system that can seamlessly grow with your business and adapt to the evolving needs of your Australian customers.
🔄 Integration: Seek CRM software that seamlessly integrates with popular tools in Australia, such as accounting software and email marketing platforms.
🖥️ Interface that’s easy to use: Select a CRM with a user-friendly interface and local customer service to simplify usability and quickly resolve issues.
📱 Accessibility on mobile devices: Verify that the CRM offers mobile access or a mobile app to enable your team to work on the go and keep pace with Australia’s fast-paced business environment.
FAQs
ServiceNow and Salesforce both have features that enable them to function as CRM and sales systems.
Zoho CRM from Zoho is a cloud-based customer relationship management (CRM) platform for managing the sales, marketing, and customer support aspects of B2B and B2C engagement strategies.
