Trending Now:

ArticleListsBest CRM Software in Malaysia 2023: for businesses

Best CRM Software in Malaysia 2023: for businesses

Discover the best customer relationship management (CRM) software options tailored for businesses in Malaysia.

You want to find companies in Malaysia that do CRM assistance. A CRM system has many benefits, such as the ability to make thorough profiles of your customers and find your most important customers based on what they’ve bought in the past. You can also be sure that customers will stick with you if you have ongoing brand loyalty programs. A CRM tool helps you make smart marketing plans that will bring in the most sales when you know your customers’ profiles and habits. The best CRM software in Malaysia will also help you find new business opportunities and improve your efforts to create new products.

There are a lot of choices on the market, which makes it hard for businesses to choose. Choosing the right business application for a company can be hard and time-consuming, and the choice will have a big impact on the company’s future, how it does business, how well it can adapt to changes in the market, and how it runs its business. And this includes choosing the best CRM tools for your business. Before making a decision, it’s important for your business to do its homework. So, here is a list of the best CRM software in Malaysia.

What is CRM software?

CRM stands for Customer Relationship Management, and CRM software is a group of tools and programs that help businesses handle and improve their relationships with customers. It is a system that lets companies store and manage data about their customers, keep track of their interactions with them, and make different parts of communicating with and engaging customers easier. CRM software is usually used by teams in sales, marketing, and customer service to improve their work and give customers a better, more personalized experience.

Benefits of using CRM software in Malaysia

🌟 Improved Customer Engagement: CRM software helps companies in Malaysia learn more about their customers’ likes and dislikes and how they act. This lets them interact with customers in a more personal and targeted way, which makes customers happier and more loyal.

📈 Efficient Sales and Marketing: Customer relationship management (CRM) software makes sales and marketing work more efficiently by automating chores like lead tracking, email marketing, and sales reporting. This can lead to more sales and money coming in.

🔒 Better Data Security: Data security and privacy laws are important in Malaysia. CRM software can help businesses comply with these laws by providing data encryption and access control features, ensuring the protection of customer data.

🤝 Improved Collaboration: CRM systems make it easier for teams in different places or departments to talk to each other and work together. This is especially helpful in Malaysia, where companies often have teams that work in different places.

Best CRM Software in Malaysia Comparison Table 

CRM (Customer Relationship Management) software is very important to the business world in Malaysia. It gives businesses the tools they need to improve relationships with customers, streamline sales, and build customer loyalty. In a market like Malaysia, which has a lot of different kinds of customers, CRM software helps businesses customize their plans and give customers personalized experiences that appeal to the country’s diverse customer base.

FeatureHubSpotNexibleMicrosoft Dynamics 365Claritas CRMZoho CRM
Deployment TypeCloudCloudCloudCloudCloud
Lead ManagementYesYesYesYesYes
Opportunity ManagementYesYesYesYesYes
Sales AutomationYesYesYesYesYes
Marketing AutomationYesYesYesLimitedYes
Customer ServiceYesYesYesYesYes
Reporting and AnalyticsYesYesYesLimitedYes
Integration OptionsExtensiveLimitedExtensiveLimitedExtensive


Best CRM Software in Malaysia


  • Contact Management
  • Email Marketing Automation
  • Sales Pipeline Management
  • Marketing Analytics
  • Customer Support Ticketing

HubSpot is a top CRM tool that helps companies grow by giving them software and support. Thousands of customers around the world use our powerful and easy-to-use tools and integrations to change how they attract, interact, and delight customers. Still, this is one of the best CRM Software in Malaysia you can consider now.


  • User-friendly interface.
  • Free version available.
  • Extensive marketing automation features.


  • Limited functionality in the free version.
  • Can be costly as you scale up.


Best CRM Software in Malaysia


  • Lead Management
  • Sales Automation
  • Customer Relationship Tracking
  • Reporting and Analytics
  • Mobile Accessibility

We are a Malaysian company that started making business software and apps in 2009. Since then, we have grown and expanded quickly. We’re proud of our portfolio, which includes people from all over the world who are happy with our work. Overall, this is one of the best CRM Software in Malaysia you can consider now.


  • Tailored for Malaysian businesses.
  • Robust customer support.
  • Customizable to specific needs.


  • Smaller user base compared to some other options.
  • Pricing may not suit all budgets.

Microsoft Dynamics 365

Best CRM Software in Malaysia


  • Integrated Sales and Marketing
  • Customer Service Management
  • Business Intelligence and Reporting
  • Social Collaboration
  • Scalability and Customization

Microsoft Dynamics 365 is a set of connected, flexible ERP and CRM apps and services built on Microsoft Azure that are meant to change the way you work with your customers, employees, and business. It has features from both CRM and ERP and connects your data, business logic, and processes. And it works right out of the box with Microsoft 365 workplace apps like Excel, Word, Outlook, and more. Thus, this is one of the best CRM Software in Malaysia you can consider now.


  • Integration with Microsoft Office suite.
  • Scalable for large enterprises.
  • Strong analytics and reporting.


  • Can be complex to set up.
  • High initial costs for customization and training.

Claritas CRM

Best CRM Software in Malaysia


  • Lead and Contact Management
  • Opportunity and Sales Pipeline Tracking
  • Marketing Campaign Management
  • Customer Support and Case Management
  • Workflow Automation

Microsoft has approved the ClaritasTM CRM system. They give you a tool called ClaritasTM to help you do more with less. It is made with Service Oriented Architecture and Web 2.0. ClaritasTM product suite is approved as “Works with Windows Server 2008”, “Works with SQL Server 2008”, and “Powered by Windows Azure”. Thus, this is one of the best CRM Software in Malaysia you can consider now.


  • Malaysian company with local expertise.
  • Focus on customer engagement.
  • Flexible pricing options.


  • Limited international presence.
  • May lack some advanced features.

 Zoho CRM

Best CRM Software in Malaysia


  • Multichannel Communication
  • Sales Automation and Forecasting
  • AI-Powered Sales Assistant
  • Customization and Integration
  • Analytics and Reporting

Zoho is a set of online business productivity and collaboration apps that are designed to work together. They have omnichannel capabilities and are based on a customer relationship management platform that helps businesses take control of their business processes and build lasting relationships with customers. Overall, this is one of the best CRM Software in Malaysia you can consider now.


  • Affordable pricing.
  • Extensive third-party integrations.
  • User-friendly interface.


  • Advanced features require higher-tier subscriptions.
  • Customer support can be inconsistent.

How to choose the right CRM software for your business in Malaysia

🧐 Think about what you need: Find a CRM that works for your business by figuring out what it needs, such as for sales, marketing, or customer service.

🌱 Think about flexibility: Choose a CRM that can grow with your business as it grows and as customer needs change.

🔌 Integration: Make sure the CRM can work well with the software and systems you already have, such as email, e-commerce platforms, and financial software.

🖥️ User-friendly interface: Choose a CRM that is easy for your team to learn and use. This will shorten the learning curve and get more people to use it.

🌍 Local help and compliance: Choose a CRM provider that has local support in Malaysia and makes sure they follow all privacy and data protection laws.


Why CRM is successful?

CRM advantages include increased sales, detailed analytics, automated sales reports, and improved customer retention.

Will Salesforce be replaced?

Despite Salesforce’s popularity, there are several new platforms gaining market traction.

Kevin Hawk
Kevin Hawk
Specializing in crafting captivating list-based articles, Kevin dives into the world of software, tools, and apps, offering readers expert insights and recommendations. His keen interest in technology is matched only by his love for travel, which fuels his creativity and adds a unique perspective to his writing. With a finger on the pulse of the tech landscape, Kevin Hawk continues to be a valuable asset to Bollyinside's content team, providing a blend of expertise, passion, and wanderlust.


Please enter your comment!
Please enter your name here

Trending Today
- Advertisment -