The best free CRM software makes it easy to handle your sales and customer relationships without having to pay for a subscription. The best CRM software makes it easier for marketing teams to keep track of customers and helps your sales team close more deals. Features like automatically logging customer calls and emails and streamlining basic chores can make sales activities more productive. This is especially helpful for small and medium-sized businesses.
For example, a CRM tool can let you import a list of contacts, create sales opportunities, give calls and emails to sales reps, get new leads from website forms, and get a broad view of CRM activities through reports and dashboards. In this guide, we have focused on the best free CRM software providers: their key features, what makes them competitive, and what kinds of teams they work best for. We’ve put together a list of what we think are the best free CRM software tools available right now.
What is CRM software?
Customer Relationship Management is what CRM stands for. CRM software is a system or tool that businesses and organizations use to keep track of and analyze their interactions with customers and future customers. The main goal of CRM software is to improve and simplify sales, marketing, and customer service, as well as other parts of customer relationship management.
Benefits of using free CRM software
💰 Cost savings: Businesses on a tight budget can use free CRM software instead of paying upfront software licensing fees and ongoing membership costs.
📈 Scalability: Many free CRM solutions allow you to switch to a paid plan as your business grows. This lets you start small and add more CRM features as you need them.
🌐 Accessibility: Cloud-based options are often part of free CRM software, so you can view your customer data and manage relationships from anywhere with an internet connection.
📊 Basic Functions: Free CRM software may not have as many advanced features as paid software, but it usually has the most important CRM functions like contact management, lead tracking, and a record of all communications.
👥 Community Support: Many free CRM tools have active user communities and open-source development, which can provide useful troubleshooting tools, plugins, and user-generated content.
Best Free CRM Software Comparison Table
Free CRM (Customer Relationship Management) software gives businesses a way to handle interactions with customers and improve efficiency without spending a lot of money. These tools have features like contact management, sales tracking, and a history of communications. This lets businesses nurture leads, improve customer service, and make choices based on data without spending more money.
| Feature | Monday Sales CRM | HubSpot CRM | Salesforce Sales Cloud | ClickUp | Freshsales |
|---|---|---|---|---|---|
| Opportunity Management | Yes | Yes | Yes | No | Yes |
| Sales Automation | Yes | Yes | Yes | No | Yes |
| Integration with Other Tools | Limited | Extensive | Extensive | Extensive | Limited |
| Customization Options | Limited | Extensive | Extensive | Extensive | Extensive |
| Customer Support | Email & Chat | Email & Chat | Phone, Email, Chat | Email & Chat | Phone, Email, Chat |
| Industry Focus | General | General | General | General | General |
Monday Sales CRM
Features
- Customizable sales pipelines.
- Task and lead management.
- Email integration.
- Collaboration tools.
- Automation capabilities.
Monday Sales is a platform for Customer Relationship Management (CRM) that helps sales and marketing executives handle their teams. It’s easy to use and gives you a lot of tools for managing the customer process. Also, the software is very flexible, so users can change it to meet their own wants. Overall, this is one of the best Free CRM Software you can consider now.
Pros
- User-friendly interface with customizable features.
- Visual project management tools for efficient workflow.
- Integration with third-party apps for expanded functionality.
Cons
- Limited features in the free plan.
- May require additional costs for advanced features and scalability.
HubSpot CRM
Features
- Contact and lead management.
- Email tracking and templates.
- Sales analytics and reporting.
- Integration with marketing tools.
- Free marketing and customer support tools.
HubSpot CRM is the free CRM on our list with the most features. It combines features from the HubSpot Sales, Marketing, and Service Hubs. It handles contact and deal management, sales tracking and reports, website marketing, built-in emails and calls, tasks, customization, and much more. Overall, this is one of the best Free CRM Software you can consider now.
Pros
- Comprehensive CRM tools with contact management and lead tracking.
- Excellent marketing automation features.
- Generous free plan with many useful features.
Cons
- Limited scalability and advanced features in the free plan.
- HubSpot branding in free plan emails and forms.
- Integration with other tools may require paid subscriptions.
Salesforce Sales Cloud
Features
- Extensive sales and lead management features.
- Advanced reporting and forecasting.
- Integration with third-party apps.
- Mobile accessibility.
- Opportunity tracking and automation.
Businesses of all kinds use Salesforce Sales Cloud, which is software for managing customer relationships, to automate their sales processes. This system has important features like managing leads and contacts, managing opportunities, automating workflow, reporting and dashboards, and a mobile app. Overall, this is one of the best Free CRM Software you can consider now.
Pros
- Industry-leading CRM with extensive customization options.
- Advanced sales and marketing automation capabilities.
- Strong integration options with third-party apps.
Cons
- Expensive for larger organizations and additional features.
- Steeper learning curve and complex setup.
- Free trial period instead of a fully free plan.
ClickUp
Features
- Customizable CRM templates.
- Task and project management.
- Collaboration and communication tools.
- Goal setting and tracking.
- Integration with other business tools.
ClickUp blends CRM and project management features to help you keep in touch with customers and keep track of projects, budgets, and resources. It lets you keep an eye on the customer lifecycle with milestone tracking, dashboard reports, and sales pipeline management. Overall, this is one of the best Free CRM Software you can consider now.
Pros
- Versatile project management and CRM solution in one platform.
- Customizable and user-friendly interface.
- Wide range of features for task and team management.
Cons
- CRM features are not as advanced as specialized CRM software.
- Limited integration options in the free plan.
- May be overwhelming for small teams or simple needs.
Freshsales
Features
- Lead and contact management.
- Email tracking and automation.
- Sales analytics and reporting.
- AI-based lead scoring.
- Integration with email and communication apps.
Freshsales’s free plan has a lot of useful features, including built-in calls, an endless number of users, and a lot of help. The most important CRM features are managing contacts, keeping track of calls and emails, keeping track of the state of deals, and letting customers chat with you. Overall, this is one of the best Free CRM Software you can consider now.
Pros
- Purpose-built CRM software with strong lead and contact management.
- Integration with email and phone for streamlined communication.
- Free plan offers essential CRM features.
Cons
- Limited customization and reporting in the free plan.
- Scalability may be limited for growing businesses.
- Lacks some advanced marketing automation features.
How to choose the right free CRM software
🔍 Figure out what you need: Find a CRM program that fits your business goals by figuring out what you need from it, such as contact management, lead tracking, or email integration.
🎨 Design that is easy to use: Choose a CRM with an easy-to-use design that your team can use without a lot of training.
📈 Scalability: Choose a CRM that can grow with your business and meet your future data and user needs. This is called “scalability.”
🔌 Integration Options: Make sure that the CRM can work with the tools and software you already have, like email, marketing, or e-commerce platforms, so that data can move smoothly.
👥 User Reviews and suggestions: Read user reviews and ask similar businesses for suggestions to find out how well the software works and how happy its users are with it.
FAQs
WhatsApp CRM software is customer relationship management software that works with WhatsApp, which is a popular instant message service.
A Google CRM is a CRM suite that works directly with Google Workspace. It doesn’t just link to your Gmail Inbox and the rest of the G Suite; it becomes a part of it.
