Many companies are well-acquainted with the concept of help desk software and the broader category of Knowledge Management Software. But it’s important to note the best knowledge base software, which isn’t as well-known, can offer big business benefits. Knowledge base software is a type of software that stands out as its own thing. In this piece, we’ll go into detail about what knowledge base software is, how it can be used in the real world, and why it’s better than other solutions.
We’ll also give you a lot of links to more information. Knowledge base software is a type of Knowledge Management software. It is part of the field of Knowledge Management. It should be different from internal teamwork tools like Microsoft SharePoint or other document management tools that are mostly made for use within a team. Below we have mentioned the best knowledge base software.
Benefits of Using Knowledge Base Software
Using knowledge base software has many benefits for businesses and organizations, including:
🔍 Efficient Information Search: Knowledge base software makes it easy to find important information quickly. This makes it easier to find information or solutions, which makes people more productive.
📚 Centralized Knowledge Repository: It provides a central place to store and organize knowledge, making sure that all relevant information is in one place where authorized users can easily find it.
🕒 Accessible 24/7: Knowledge bases can be accessed at any time, so employees, customers, and business partners can find answers to their questions at any time, even when the business isn’t open.
🔄 Consistency: It helps spread information in a consistent way. All users can get to the same up-to-date information, which makes it less likely that old or conflicting information will get passed around.
🛠️ Self-Service Support: Knowledge base software lets users find answers to common questions and fix problems on their own. This makes support teams’ jobs easier and makes customers happier.
Best Knowledge Base Software Comparison Table
In the table below, you can see the most important features and functions of some of the best Knowledge Base Software choices. It gives a brief overview, which makes it easier to evaluate and choose the right knowledge management and customer service option for your needs.
| Feature | Help Scout | Zendesk | Wix Answers | Intellum Platform | Bloomfire |
|---|---|---|---|---|---|
| Ticket Management | Yes | Yes | No | No | No |
| Knowledge Base | Yes | Yes | Yes | Yes | Yes |
| Live Chat | Yes | Yes | No | No | No |
| Reporting | Yes | Yes | Yes | Yes | Yes |
| Integrations | Extensive | Extensive | Limited | Limited | Limited |
| Pricing | Subscription-based | Subscription-based | Subscription-based | Custom Pricing | Subscription-based |
| Customization | Limited | Extensive | Limited | Extensive | Limited |
| Self-Service Tools | Yes | Yes | Yes | Yes | Yes |
| Mobile Support | Yes | Yes | Yes | Yes | Yes |
Help Scout
Features
- User-friendly and intuitive interface.
- Knowledge base integrates with customer support tools.
- Allows for collaboration among team members.
- Customizable design to match your brand.
Help Scout is a full customer service platform, and Docs, our knowledge base software, is one part of that platform. Docs is flexible, easy-to-use knowledge base software that lets you make beautiful knowledge base articles in minutes using a text editor with multiple formatting choices in both WYSIWYG and HTML.
You can add pictures and videos to articles fast to make them better, and you can also use Beacon. With Beacon, you can put a chat-style widget on any page of your website or app so that people can get to your knowledge base library without leaving the page they are on. Overall, this is one of the best Knowledge Base Software you can consider now.
Pros
- User-friendly interface for both customers and support agents.
- Collaboration features for team-based knowledge management.
- Integration with other Help Scout tools for a complete customer support solution.
Cons
- Limited customization options for knowledge base design.
- May not be as feature-rich as some competitors for larger organizations.
Zendesk
Features
- Robust ticketing system integrated with knowledge base.
- Multi-channel support (email, chat, social media, etc.).
- AI-powered automation for ticket routing and responses.
- Community forums and self-service options.
- Comprehensive reporting and analytics.
Zendesk has knowledge management software that is easy to set up and use. It can be used as an internal knowledge base, an IT knowledge base, a knowledge base for support agents only, or a FAQ tool for customers. Customers and support staff can use the self-service site to find the right information whenever they need it because it is always available. Still, this is one of the best Knowledge Base Software you can consider now.
Pros
- Robust knowledge base features with customizable templates.
- Extensive integrations and add-ons for scalability.
- Excellent reporting and analytics capabilities.
Cons
- Pricing can be expensive for smaller businesses.
- Learning curve for advanced features may be steep.
Wix Answers
Features
- Integrated with Wix website builder.
- User-friendly and customizable knowledge base design.
- Multilingual support for global audiences.
- Knowledge base search and analytics.
- Ticketing system for customer support.
Before Wix Answers, there was (and still is) a product called Wix that was made to help small businesses build a website even if they didn’t have any computer skills. Wix Answers is based on the same idea: to give small and medium-sized businesses easy-to-use knowledge base software. Wix Answers is all done in the cloud, and there are two different membership plans to choose from. Overall, this is one of the best Knowledge Base Software you can consider now.
Pros
- Easy to use with a drag-and-drop interface.
- Integration with Wix’s website builder for seamless user experience.
- Affordable pricing for startups and small businesses.
Cons
- Limited customization compared to standalone knowledge base software.
- May lack some advanced features needed by larger enterprises.
Intellum Platform
Features
- Scalable and customizable learning management system.
- Supports online training, onboarding, and customer education.
- Advanced reporting and analytics for tracking learner progress.
- Collaboration and engagement tools.
- Integrations with other software and systems.
Intellum Platform is a good choice if you’re looking for knowledge management software and need to teach at least 10,000 workers, partners, or customers. The Intellum Platform is a learning management system, even though it has software for a knowledge store. This means it helps companies host and run educational events, training programs, learning and development programs, and other programs that help people learn and grow. Thus, this is one of the best Knowledge Base Software you can consider now.
Pros
- Highly customizable and scalable for enterprise-level knowledge management.
- Robust reporting and analytics tools.
- Suitable for diverse training and knowledge-sharing needs.
Cons
- Complex setup and configuration, potentially requiring dedicated IT support.
- Higher cost compared to some other options, which may not be ideal for small businesses.
Bloomfire
Features
- AI-powered search for quick content retrieval.
- Content categorization and organization features.
- Collaboration tools for team knowledge sharing.
- Analytics and reporting for content usage.
- Integrations with popular business tools.
Bloomfire puts all of the company’s knowledge on a single, searchable platform. This makes it easier for support workers to always provide high-quality, relevant service. Bloomfire has a lot of cool features, such as search that is driven by AI, FAQs that are made by the crowd, and support for rich media. Overall, this is one of the best Knowledge Base Software you can consider now.
Pros
- User-friendly with intuitive search and navigation.
- Collaboration and social features for knowledge sharing.
- AI-powered search for improved content discovery.
Cons
- Pricing can be on the higher side for smaller organizations.
- Some advanced features may only be available in higher-tier plans.
How to Choose the Best Knowledge Base Software for Your Needs?
Choosing the best knowledge base software for your needs can be a very important decision for the growth and efficiency of your business. Follow these important steps to help you make the right choice:
✨ Define Your Goals: Start by clearly outlining your objectives and reasons for needing knowledge base software. Determine whether it’s for assisting customers, facilitating internal information sharing, or both. Understanding your goals is crucial for making informed decisions.
✨ User-Friendly Interface: Look for software with an intuitive and user-friendly interface. It should be easy for both contributors and users to navigate, locate information, and contribute content. A streamlined design enhances usability.
✨ Robust Content Management: Ensure the software can effectively manage various types of content, such as articles, FAQs, videos, images, and documents. It should offer strong features for grouping and tagging content for efficient organization.
✨ Powerful Search Functionality: 🔍 To enable quick and precise information retrieval, prioritize a knowledge base software with a robust search engine. Assess search features like filters, suggestions, and relevance-based ranking.
✨ Customization Options: Every company has its unique style and branding preferences. Opt for software that allows you to customize the knowledge base’s appearance to align with your company’s identity. This includes incorporating your logo, adjusting colors, and tailoring templates to suit your specific needs.
FAQs
Knowledge management software includes knowledge base software. Think of it as a self-service online library that has all the information you need to do your job, including information about your company’s products, services, and business processes.
The free knowledge base program gives you access to more than 75 document-making templates. The templates can be changed in any way you want. Confluence also makes it easy for your team to view and work on documents together.
