CloudTalk and JustCall are two big names in the world of cloud-based phone systems. Each has its own features that are designed to meet the needs of modern businesses. These tools are important for companies that want to improve their customer service and sales by making communication easier and making sure interactions go smoothly.
Strong cloud-based call center software like CloudTalk is great at giving companies advanced call management tools. It has features like call routing, IVR (Interactive Voice Response), and real-time analytics to improve customer service processes. With a focus on making customer service more efficient, CloudTalk gives workers the tools they need to better handle customer questions, which makes customers happier.
On the other hand, JustCall focuses on phone options for sales and marketing teams that are based in the cloud. It gives businesses the tools they need to make calls, send SMS, and manage contacts in CRM systems. JustCall is important because it makes it easier for sales teams to connect with leads and prospects, which increases sales and income.
CloudTalk vs JustCall Comparison table
The benefits of both CloudTalk and JustCall’s communication tools are listed in a table. CloudTalk is great at managing calls and integrates with CRMs. JustCall, on the other hand, has SMS and a wider range of messaging choices, making it more flexible for communicating with customers.
|Call Management||Call routing and queuing, Interactive Voice Response (IVR), Call recording and monitoring, Voicemail and call transfer||Call routing and forwarding, Interactive Voice Response (IVR), Call recording and monitoring, Voicemail and call transfer|
|Integration||Integrates with popular CRMs, Integrates with helpdesk tools, API available for custom integration||Integrates with CRMs and helpdesk software, Integrates with e-commerce platforms, Provides an API for custom integration|
|Number Options||Offers virtual phone numbers worldwide, Toll-free and local number options||Provides virtual numbers in many countries, Toll-free and local number options|
|Messaging||SMS functionality, Team messaging and collaboration||SMS and MMS capabilities, Team messaging and collaboration|
|Reporting||Analytics and reporting tools, Real-time call metrics||Detailed call analytics and reports, Real-time call analytics and dashboards|
|Customer Support||24/7 customer support||Customer support during business hours|
|Visit Website||Visit Website|
CloudTalk vs JustCall: User Interface and Ease of Use
CloudTalk’s interface is easy to use because it has a clean style and is easy to move around. Setting up the system, making call queues, and managing agents are all easy jobs. The dashboard gives you a central place to keep track of call activity. This makes it easy to keep track of speed metrics and run call queues well. The interface of CloudTalk is made to be easy to use, so users can quickly get used to the platform.
On the other hand, JustCall has an easy-to-use design that puts an emphasis on being simple. Its screen is set up in a way that makes sense, making it easy to set up call flows, phone numbers, and team members. The interface of JustCall is designed to make it easy for users to make and handle calls without having to deal with too much clutter.
CloudTalk vs JustCall: Call Management and Routing
CloudTalk offers advanced call management tools, such as automatic call distribution (ACD), call lines, and interactive voice response (IVR) systems. These features make it easy for businesses to send calls to the right teams or agents based on things like agent availability, skill sets, and user preferences. It has a full dashboard for keeping track of call queues and real-time data, which makes the whole customer experience better.
JustCall, on the other hand, is all about making things easy and working well. It has round-robin call routing and simultaneous ringing, which makes sure that new calls are quickly sent to team members who are available. Even though it’s not as complicated as CloudTalk’s ACD and IVR, JustCall is a good fit for smaller teams and companies because it’s easy to use.
Integration with CRM and Business Tools
Both CloudTalk and JustCall’s ability to work together is a key part of how businesses streamline their communication processes. Both platforms work with several Customer Relationship Management (CRM) systems and other important business tools. CloudTalk works well with major CRMs like Salesforce, HubSpot, and Pipedrive. This means that users can easily sync customer information, call logs, and interactions. This connection makes sales and support teams more effective by giving them a full picture of how customers interact with them.
On the other hand, JustCall has strong CRM integrations with platforms like Zoho CRM, Freshsales, and others. This lets users click-to-call, log calls, and watch call activities right from their CRM interface. Both solutions also work with important business tools like Slack, Zapier, and Google Workspace, which makes it easier to communicate across platforms and automate routine chores.
CloudTalk vs JustCall: VoIP and Phone System Integration
Both systems integrate VoIP in a way that makes it easy for users to make calls over the internet, which can save them a lot of money. For example, CloudTalk offers full VoIP capabilities, including HD voice clarity and a wide range of phone features. It’s easy to connect to current phone systems, which makes it a good choice for businesses that want to switch to cloud-based telephony.
JustCall, on the other hand, focuses on VoIP integration and offers companies a wide range of advanced phone features. It works well with different CRMs and business tools, making communication processes more efficient. Users can make and receive calls straight from their CRM, which makes it easier to communicate with customers and keep track of data.
CloudTalk vs JustCall: Mobile App Accessibility
The mobile app for CloudTalk is a complete option for users who are on the go. It has an easy-to-use interface that lets you make calls, check voicemails, and talk to customers from your mobile device without any problems. This app is available for both iOS and Android, making it compatible with a wide range of smartphones and tablets.
JustCall also has a mobile app that can be used on both iOS and Android devices. Users can make and receive calls, send and receive SMS messages, listen to call recordings, and handle their contacts while on the go. But some users have said that the JustCall mobile app sometimes has trouble connecting and takes longer to respond.
CloudTalk vs JustCall: International Calling and SMS
CloudTalk has a strong foreign calling feature that lets users call clients and customers all over the world at a low cost. Their large network of international phone numbers makes contact reliable, and it’s easy to set up virtual international phone numbers for your business.
JustCall, on the other hand, uses VoIP to make it easier for people to talk to each other across borders. Users can easily make and receive calls from other countries, and the rates are often lower than with traditional phone services. JustCall also works with international SMS, so businesses can easily send important notes around the world.
CloudTalk vs JustCall: Security and Data Privacy
As a cloud-based communication system, CloudTalk has strong security features like encryption for call data and recordings, multi-factor authentication for user access, and strict access controls. Also, it follows GDPR rules, so users in Europe can be sure that their info is safe.
On the other hand, JustCall has strict security rules, such as encrypting calls, texts, and voicemails from end to end. It also meets the requirements of GDPR and HIPAA, so companies that deal with data about healthcare can use it.
CloudTalk: Pros and Cons
- Robust call management.
- Deep CRM integration.
- Team messaging.
- Global number options.
- No MMS capability.
- Limited SMS functionality.
JustCall: Pros and Cons
- SMS and MMS support.
- Broad messaging features.
- Global number availability.
- Transparent pricing.
- Limited CRM integration.
- No 24/7 customer support.
CloudTalk vs JustCall: which one should you consider?
Which one you choose between CloudTalk and JustCall depends on the needs of your business. CloudTalk might be a better choice if GDPR compliance is important to you and you need a secure communication option with a wide range of powerful features. But if you work in a highly controlled field like healthcare and need to comply with HIPAA and have strong security measures, JustCall might be the best choice. Carefully consider your organization’s needs, the rules in your industry, and your budget to make a good choice. Both platforms have great ways to keep your data safe and private, so the choice comes down to how well these features fit with your business goals.
CloudTalk is a contact center management tool that lets businesses use virtual call systems to improve how they talk to their teams and customers. It lets executives handle incoming and outgoing calls, get interaction information from different sources, and give clients personalized help.
You can get fake phone numbers in more than 70 countries with a VoIP phone system like JustCall. So, basically, you can start a business anywhere and serve people.