VersusDialpad vs JustCall: which VoIP Phone System is right for you?

Dialpad vs JustCall: which VoIP Phone System is right for you?

Dialpad and JustCall are both cloud-based communication tools that help businesses with voice and text messaging.

Dialpad and JustCall are two big names in the world of cloud-based communication systems. They offer important tools for businesses that want to streamline their communication and improve their interactions with customers. Dialpad is a well-known company in its field. It offers a full set of contact tools, including voice, video, and messaging, which are all built into a single platform. It is important because it makes it easy for teams to work together, lets people work from home, and improves customer service operations.

On the other hand, JustCall is a fast-growing competitor that focuses on phone systems and call center solutions that are based in the cloud. It is an important part of helping companies set up and run good phone systems, provide better customer service, and track calls. Dialpad and JustCall are both important tools for improving business communication, getting customers more involved, and making sure processes run smoothly in today’s digitally connected and customer-focused business world.

Dialpad vs JustCall: Pricing

There are three price plans for Dialpad: Essentials, Team, and Pro. The Essentials plan starts at $19 per user per month and includes 100 free minutes of overseas calling and unlimited calling and texting within the US and Canada. The Team plan starts at $29 per user per month and has all of the benefits of the Essentials plan plus 1000 free minutes of international calling. The Pro plan starts at $49 per user per month and has all of the benefits of the Team plan plus unlimited international calling.

Monthly price (Essentials plan)$19$24
Monthly price (Team plan)$29$48
Monthly price (Pro plan)$49$48
Free minutes of international calling (Essentials plan)10050
Unlimited international callingTeam plan and aboveEnterprise plan and above

There are two price plans for JustCall: Standard and Enterprise. The Standard plan starts at $24 per user per month and includes unlimited calling and texting in the US and Canada as well as 50 free minutes of overseas calling. The Enterprise plan starts at $48 per user per month and has all of the benefits of the Standard plan plus unlimited international calling.

Dialpad vs JustCall Comparison Table

The table between Dialpad and JustCall shows the most important differences between their features. Dialpad has more ways to talk, like video calling and team texting. JustCall, on the other hand, is easy to use with its pay-as-you-go pricing and focused calling features. Your choice will rely on your budget and how you want to communicate.

Voice CallingYesYes
Video CallingYesNo
Text MessagingYesYes
Team MessagingYesNo
Integration with CRMYes (Salesforce, HubSpot, etc.)Yes (HubSpot, Pipedrive, etc.)
Call RecordingYesYes
Call AnalyticsYesYes
Auto AttendantYesYes
Voicemail TranscriptionYesYes
Multi-Platform SupportWindows, Mac, iOS, AndroidWeb-based, Chrome Extension
PricingSubscription-based plansPay-as-you-go pricing
Number PortingAvailableAvailable
International CallingAvailable with ratesAvailable with rates
Customer Support24/7Business hours
Visit Website Visit Website

Dialpad vs JustCall: User Interface

Dialpad vs JustCall

When deciding between Dialpad and JustCall, the user interface (UI) and how easy it is to use are very important. Dialpad has an easy-to-use design that works well for both tech-savvy and less tech-savvy people. It’s easy to use because of its clean design and well-organized features, which make it simple to make calls, manage contacts, and set up messages.

The platform is even easier to use because it has a mobile app that lets users stay linked on the go. On the other hand, JustCall is also made with ease of use in mind. Its simple interface makes it easier to make calls and keep track of friends. Users like how easy it is to learn, which makes it a good choice for businesses that need a quick and effective way to communicate.

Dialpad vs JustCall: Call Quality and Reliability

When comparing VoIP contact services like Dialpad and JustCall, call quality and dependability are the most important things to look at. Dialpad is known for its reliable and high-quality voice calls, which make sure the sound is clear and there aren’t too many call drops. Its strong infrastructure and well-tuned network help keep links working, even when a lot of people are using it at once. Dialpad also has call monitoring tools that let administrators keep an eye on call quality issues and fix them quickly.

JustCall also puts a lot of weight on the quality and dependability of calls. It has a global network of data centers and telecom companies that make sure calls are clear and reliable and have low latency. JustCall’s redundancy and backup systems make it even more reliable and reduce the chance of service outages. Users can expect a smooth speaking experience, whether they need to talk to customer service, make sales calls, or work together as a team.

Integration Options and Compatibility

Dialpad has a wide range of integrations that make it easy to use in different work environments. It works well with popular workplace tools like Google Workspace, Microsoft Office 365, and Slack. This makes workflows more efficient. Dialpad also has an open API, which makes it possible to integrate it with specific business apps.

Even though JustCall doesn’t have as many connections as Dialpad, it has what you need. It works well with customer relationship management (CRM) systems like HubSpot, Pipedrive, and Salesforce. This makes it easier to communicate with customers and keep track of their information. This CRM-centered method makes JustCall a good choice for sales and support teams that want to better manage their interactions with customers.

Dialpad vs JustCall: Mobile App Accessibility

Dialpad vs JustCall

Both Dialpad and JustCall know how important it is in today’s fast-paced business world to be able to talk to people while on the go, so they both have mobile apps that meet this need. The mobile app for Dialpad is made with ease of use in mind. It has a clean, easy-to-use interface that makes it easy for users to make and receive calls, send texts, and get to other important features on their mobile devices. Because of its responsive design, it works on both Android and iOS platforms. This gives users flexibility and ease on all of their devices.

JustCall also has a mobile app that makes it easy for users to keep track of their calls, texts, and friends. The app is available for both Android and iOS and gives users a consistent, easy-to-use experience that lets them keep up with their business communication even when they’re not at their desks.

Dialpad vs JustCall: Customer Support and Assistance

Both businesses care a lot about giving their users quick and reliable help. Dialpad has a full help system that includes email support, live chat, and a large knowledge base. They also offer phone support during work hours, so people can get help in more than one way. Dialpad also offers personalized training and introduction for teams, which helps users get the most out of the services they use.

JustCall also has good customer service that can be reached by email and live chat. They have a large help center with tips, tutorials, and frequently asked questions (FAQs) to answer most questions. The JustCall support team is known for getting back to users quickly and working hard to solve their problems. They, too, give businesses personalized onboarding and training to help them use their platform easily.

Dialpad vs JustCall: Security and Data Protection

Dialpad uses strong security measures, like end-to-end encryption for calls and messages, to keep your contact data from falling into the wrong hands. It follows industry standards for data protection and compliance, so companies with strict security needs can use it.

JustCall also puts a lot of emphasis on security by using encryption methods to keep voice and text messages safe. It also has features like call recording consent and access settings, which make it easier to keep data private and follow regulations. Both Dialpad and JustCall work in safe cloud environments and keep their security measures up to date to deal with new threats.

Dialpad: Pros and Cons


  • Offers video calling and team messaging.
  • Integrates with popular CRMs.
  • 24/7 customer support available.


  • Limited platform support.

JustCall: Pros and Cons


  • Simple pay-as-you-go pricing.
  • Focuses on essential calling features.
  • Web-based and Chrome extension.


  • Lacks video calling and team messaging.
  • Business hours customer support.

Dialpad vs JustCall: which one should you consider?

The choice between Dialpad and JustCall depends on the needs of your company. If security and compliance are very important to you, Dialpad may be a better choice because it uses strong encryption and follows industry standards. But JustCall could be a good choice if you need a cheaper option with a range of tools that are good for customer service or sales teams. It has great features for call tracking and connectivity. When making a decision, you should think about your security needs, the features you want, and your budget. You should also try out both platforms and talk to experts to see which one fits your business goals better.


Why choose dialpad?

Customers with a “Pro” account get more than one phone number per account and can use local numbers in more than 70 countries. Dialpad also works with offices in up to 10 places and can send SMS messages all over the world. This tier also gives you access to a library of more than 60 apps that can be linked together.

What is JustCall used for?

JustCall is a cloud-based phone system that lets companies get phone numbers in 70 countries, make and receive calls from a computer, web browser, or desktop, and get phone numbers in 70 countries.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.
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