Disney Plus, also written as “Disney +,” is a very popular video-on-demand streaming service in the United States that is offered by Disney Entertainment. This platform has a huge library of movies and TV shows, including content from Disney, Star Wars, and National Geographic. Even though it is a very popular platform for streaming services, users sometimes run into bugs and other problems when using it. In this article we will discuss about the how to fix Disney Plus Error Code 9.
Still, Disney Plus has been giving its users error codes. Sometimes, the error is caused by a problem with the app, and sometimes, the error is caused by the device. Every code the app shows has a good reason for being there. No, this doesn’t mean that the people watching are wrong. It means there are easy checks and settings that can be made to fix the problem of streaming that stops and starts.
The main problem here is that we live in the OTT era, which is very different from the days of daily and weekly news and soaps. There are pros and cons to OTT. The good things are that you can watch the shows and movies when it’s convenient for you, and the bad things are the error codes. To fix these codes, just follow the easy steps.
(Fix): Disney Plus Error Code 9
Password Can Be Changed
If the problem you suffer is while logging into the app, you can change the password. A fresh password can open gates for the app to run efficiently. Many users have experienced that changing the password has fixed their login issues and overcome issues like Disney Plus Error Code 9.
Clear Disney Plus Cache & Storage
If you get this error on your smartphone or smart TV, try clearing the cache and storage for the Disney Plus app. There’s a chance that Disney Plus saved some bad cache and data, which could be the cause of this problem.
- Press and hold the Disney plus app.
- Tap App Info.
- Tap Storage & Cache.
- Now clear the cache and storage data one by one.
Check Your Internet Connection
If your internet connection isn’t stable or moves slowly, that could also be the problem. Try using any other app with your Wi-Fi to see if it works well. Check how fast your internet is as well.
- Unplug your router power cable from the power outlet.
- Now, wait for around 60 seconds.
- After that plug in the router power cable back to the power outlet.
- Now check if it fixes the issue.
Exit Properly Out of the App
This is the easiest fix, but most people don’t do it. When we want to turn off the TV while watching a show or season, we just tap the remote. This should not be done, though.
This move could make it harder to turn on the TV the next time and take longer for a video to play. So, pause the video that’s playing, leave the season, leave the app, go back to the main screen, and then turn off your TV. This will make sure that all of the apps on your set work well.
FAQs
Usually, this will be related to a weak or unstable Internet connection or Wi-Fi signal. However, if you’ve ruled that out, it’s possible it’s a problem with the service itself. Disconnect and reconnect your device, to see if that solves the issue.
If you have recently changed your Disney Plus account password, the chances are that you have been automatically signed out of all your devices. To resolve the issue, just sign in again with your correct username and password.
If we notice suspicious login activity, we will lock your online account and send you an email notification. To unlock and access your account, select the “Reset Password” option in the email notification you received. If you no longer have access to the email: Go to Communication Choices for The Walt Disney Company.
