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BPM is a way of seeing and then controlling the processes that exist in an organization. It is an effective method that can be used in times of crisis to ensure that processes are efficient and effective, as it results in a better and more profitable organization. The term business process management encompasses how we examine, identify, change and monitor business processes to ensure they are running smoothly and can be improved over time.
Often framed in terms of daily workflow, and yes “workflow” usually fits under the umbrella term of process improvement, it is an important piece of the puzzle of access and use, as no process, or a bad one , it actually compromises your ability to go back and forth from impaired use of information.
BPM is best viewed as a business practice that encompasses structured techniques and methods. It is not a technology, although there are technologies on the market that carry the description of what they allow: namely, identifying and modifying existing processes to align them with a desired, presumably improved, future state of affairs. It is about the formalization and institutionalization of better workflows.
Is BPM like task or project management?
Business process management is neither task management (which focuses on individual tasks) nor project management (which deals with unique or unpredictable processes). Task management is about managing or organizing a set of activities that result from a project. These projects are usually unique and non-repeatable.
When these projects are well organized as construction sites, project management software such as “Microsoft Project” is used. Trello, Asana or Kissflow Project are good tools to manage tasks in ad hoc projects. Business process management focuses more on repetitive and continuous processes that follow a predictable pattern or process management.
Why is business process management important?
If left disorganized and unsystematized, poor business processes can lead to chaos. At an individual level, people only see part of a process, and very few can scan and see the full impact of a process, where it starts and ends, the key dates required, and where potential bottlenecks and inefficiencies lie. Messy and unmanaged processes harm business and lead to one or more of these scenarios:
- Lost time
- more bugs
- biggest fault
- lack of data
- demoralized employees
By applying business process management, organizations can improve their processes and keep all aspects of operations running optimally.
Steps of a BPM lifecycle
Design
Most processes involve a form to collect data and a workflow to process it. Create your form and identify who owns each task in the workflow.
Model
Represent the process in a visual design. Establish details such as deadlines and conditions to get a clear idea of the sequence of events and the flow of data through the process.
Run
Run the process by testing it live first with a small group, then open it to all users. Be sure to restrict access to sensitive information.
Monitor
Keep an eye on the process as you move through the workflow. Use the right metrics to identify progress, measure efficiency, and pinpoint bottlenecks.
Optimize
As you review, keep in mind the changes that need to be made to your form or workflow to make it more efficient.
What are the different types of business process management?
BPM systems can be categorized based on the purpose they serve. These are the three types of business process management:
Integration-focused BPM
This type of business process management system handles processes that mostly move between your existing systems (eg, HRMS, CRM, ERP) without much human involvement. Integration-oriented business process management systems have extensive connectors and API access so you can create fast-moving processes.
Human-centric BPM
Human Centric BPM is for those processes that are primarily performed by humans. These often have many permissions and tasks that are performed by individuals. These platforms feature a user-friendly interface, easy notifications, and fast tracking.
Document-centric BPM
These business process management solutions are necessary when a document (such as a contract or agreement) is at the heart of the process. They allow the document to be routed, formatted, verified, and signed as tasks progress through the workflow. Most business process management systems can integrate elements of each of these systems, but each usually has a specialty.
Final words: Everything you need to know about Business Process Management (BPM)
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