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The Fix ‘Chromebook Won’t Connect to Hotel WiFi’ Issue
Every once in a while, a Chromebook refuses to connect to the hotel’s Wi-Fi network where you’re staying. This can be especially annoying if you have remote work or if you are hoping to get in touch with your family.
When these connectivity issues arise, there are many solutions you can try. We have listed the most popular and it is recommended that you go through them in the order they are listed.
If you’re in a hotel and your Chromebook won’t connect to the Wi-Fi network, there are a few things you can try with the Wi-Fi settings before moving on to other solutions. Let’s see what to do with a stubborn Chromebook.back to menu ↑
Try to connect to another network
If you’re in the lobby and can’t connect to the Wi-Fi, you might want to go to your room and try to connect there. The reverse also applies. If you can sign in after changing your location, the problem might be with the network, not your Chromebook.
If you are unable to connect to either network, you should proceed to the next solution.back to menu ↑
Turn off Wi-Fi and turn it back on
First of all, you need to try to reset the Wi-Fi on your Chromebook.
- Click on the Wi-Fi icon in the lower right corner of the screen.
- Then click on the No Network option from the context menu.
- When the Network menu opens, you need to click on the Wi-Fi slider to turn off Wi-Fi.
- Exit the menu and repeat steps 1 and 2. Click on the Wi-Fi slider to turn it back on.
- Wait a few seconds and try to connect to the hotel’s Wi-Fi.
Clear preferred networks
Your next step should be to erase all preferred networks from your Chromebook’s settings. Here is how you can do that.
- Click the status area on the Chromebook home screen.
- Click on the Settings icon (a small cog).
- In the Internet Connection section of the Settings menu, click the Wi-Fi Network tab.
- A drop-down menu will appear. Click on the Preferred Networks option.
- You will see a pop-up window with a list of preferred networks. You should delete them all.
- To do this, hover your mouse cursor over each of them and click the x button to their right.
- When the list is empty, click the Done button.
- Go back to Settings and click on the Wi-Fi Network tab.
- Select the hotel network from the drop-down menu.
- Click on the Connect button.
- If the network is password protected, enter the password and click the Connect button again.
Reset the router
If the previous two methods do not work, it is advisable to try resetting the router you are using. To do this, press the power button on the router. You will probably find it on the back panel of the device.
Wait 30-60 seconds and turn it back on. Wait for it to establish the network and try to connect with your Chromebook again. If the result is negative and you still cannot sign in, move on to other solutions.back to menu ↑
Restart the Chromebook
Sometimes a Chromebook that hasn’t been restarted for a while may start to act. In some cases, you may not be able to connect to the Wi-Fi network. To rule out minor bugs and an overflowing cache as potential causes, you need to restart your device. Here’s how to do it.
- Shut down your Chromebook.
- Simultaneously press and hold the power and refresh buttons.
- Hold the Refresh button until the Chromebook starts up.
Chromebook tablets have a different restart procedure. The following steps should work for the majority of devices.
- Press and hold the power and volume up buttons.
- Hold them for 10 seconds. Some models may require you to hold the buttons longer.
- Release the keys when the tablet starts up.
Some Chromebook laptops also have special restart procedures. Some may have restart keys. If you have one on your device, tap it. Otherwise, see the “Other Ways” section of this page to find out if your Chromebook needs to be restarted in a special way.back to menu ↑
Reset Chrome Settings
Sometimes incorrectly configured Chrome settings can cause connectivity issues. Follow these steps to reset your settings to their default values. Keep in mind that this will not delete your passwords, favorites, history, and saved files. Follow these steps.
- Launch the Chrome browser on your Chromebook.
- When the browser opens, click or tap (depending on the device) in the address bar.
- Type the following address: chrome: // settings / resetProfileSettings.
- Press Enter or press to navigate to the address.
- Chrome will open a new page and a pop-up will appear on the screen. It will warn you that you are about to reset your settings to default. Click or tap the Reset Settings button.
Chrome will restore the settings to their defaults, and then you can try to connect to the hotel’s Wi-Fi again.back to menu ↑
Return to factory settings
If you have tried all the conventional methods you can think of, it might be time to do a factory reset. However, you should only do this if your device has been backed up and synced, since a factory reset means losing all of your data.
If you are sure that you don’t lose anything of value, you can follow these steps to perform a factory reset.
- Sign out of the Chromebook.
- Click on the time in the lower right corner of the Home screen.
- Click on the Settings option.
- Select the Advanced option from the left menu.
- Select the Reset settings tab.
- Select the Powerwash option.
- Then select Restart.
- Click on Powerwash in the dialog box that appears next.
- Click Continue to confirm.
- Once the reset is complete and your Chromebook has started, sign in to your Google Account.
- Follow the on-screen setup wizard.
Never get stuck offline again
A stable internet connection is one of the essential requirements for a Chromebook to be fully operational. Therefore, it is essential to secure a connection wherever you are. If none of the methods described here help, try reinstalling the operating system or contacting Google Support.back to menu ↑
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