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Despite the increase in various other resources, the Google Play Store remains one of the most trusted and trusted sources for downloading and installing applications. Apps and games aren’t the only things available on the platform, either. You can also rent movies, buy e-books, and even music through Google Play.
Clear cache and data from Google Play services
- Let’s start by clearing the Google Play Store cache. If you recently restored your device after a factory reset or installed a newer version of Android, there is a chance that locally stored data will get corrupted. The best input troubleshooting step is to simply delete these files and hopefully the Play Store will load smoothly.
- How to clear Google Play Store cache and data:
- Open configuration.
- Select Applications and notifications (Applications).
- Expand All Applications (Application Manager or Manage Applications).
- Open Play Store from the list of available applications.
- Tap on Storage.
- First clear the cache and try to access the Store.
- If this fails, tap Clear storage and confirm the selection.
- After that, restart your device again and try it again.
Clear cache and data of additional system services
- Google Play Store is not a standalone tool. There are more than a few Google Play services running in the background, some connect you to other applications, some allow instant applications, others for location or payments in the store. And, if the Store is not working as intended, it does not necessarily mean that other services are not to blame.
- The first one that we should consider is Google Play Services. The second is the Google services framework. As in the previous step, we will need you to reset these two services by erasing your local data.
- This is what you should do:
- Open configuration.
- Select Applications and notifications (Applications> Application manager or Manage applications).
- Open all applications.
- Tap on the 3-dot menu at the top and choose Show system processes.
- Open apps and touch Storage. Once there, delete the data from Google Play Services and Google Services Framework.
- Restart your device and try to access the Play Store again.
Remove your Google account
- As we already said, once you set up your Android with a certain Google account, it will automatically launch it in all Google apps. No need to log into Gmail or Chrome. However, things can go wrong from time to time. So in our next step, you will need to delete your Google account and add it again.
- If you are not sure how to do it, follow the instructions below:
- Open configuration.
- Choose Accounts.
- Open Google account.
- Delete the account and restart your device.
- Sign in again with the same account, open the Play Store, and try installing or updating apps.
Check the network connection
- Although this is not a reason why you cannot log into the Google Play Store, it is essential that you have a stable network. Google Play Store is basically inaccessible if you are not connected to the internet. Therefore, make sure you are connected to Wi-Fi before proceeding to the next step.
- If you experience some connectivity issues, check out this dedicated article or try the steps below:
- Restart your device.
- Forget the network and reconnect.
- Temporarily pause high bandwidth activities on other devices (downloads, HQ streaming, etc.).
- Turn off Bluetooth and NFC temporarily.
- Reset network settings.
Uninstall updates from Play Store
- Besides erasing the data, you can also uninstall the updates from the Play Store. Obviously, you can’t uninstall the Google Play Store, so what you want to do is delete all the changes made to the app. With the Store at factory settings, you should no longer have a problem with the login sequence.
- Here’s how to uninstall Play Store updates on Android:
Reset your device to factory settings
- Finally, if the problem persists every time you open the Play Store, we can only recommend restoring your device to factory settings and starting from scratch. Everything you need to know about this procedure can be found in this article.
- Once you erase everything and log in with your account again, the problem with the Play Store should go away. In case you still can’t do it, try formatting your device again but this time avoid restoring your data. We understand that it is too much to ask of end users, but that is all we can suggest.
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