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Many computer problems are difficult to diagnose because there are so many possible causes. In fact, it’s often not clear whether a problem is caused by hardware or software. Such is the case with a troublesome laptop keyboard: A variety of hardware and software problems can cause a keyboard to work erratically or not at all. If your keyboard stops working, you’re not completely out of luck. Whether you have a Windows laptop or an Apple MacBook, before you take your laptop to a repair shop or contact customer service, check out this checklist of troubleshooting tips. to see if you can solve the problem yourself.
Do you type on your keyboard and expect to see text on the screen, but only see random characters? Or worse yet, maybe your laptop keyboard isn’t working at all? Without a working keyboard, your computer is useless. Laptops are handy portable devices, but their all-in-one nature can cause headaches when things go wrong. This is especially the case if you are having issues with the keyboard not working. There are a few things you can do to get it working again: some are relatively easy, others are a bit more complicated.
Fix laptop keyboard when it stops working
Restart your computer
Whenever you’re having PC problems, this is the first thing you should try before you continue troubleshooting. Restarting your computer is quick, easy, and might resolve the issues you’re experiencing with your keyboard not working. The good news is that you may not need a working keyboard to restart your laptop. You can do this with a mouse or trackpad. How to restart a PC
- Click on the Windows button.
- Select the power button.
- Select Restart.
clean the keyboard
The thing about laptop keyboards is that the keys tend to have minimal spacing and travel, which means the spaces inside the keys are much tighter. Sometimes dust, hair, and other debris can affect the keyboard’s functionality. Try to clean your keyboard as much as you can, and that may be enough to get your keyboard working again.
Before you begin, make sure to turn off the laptop and unplug it for safety reasons. Flip the laptop upside down once you’ve done that, and then gently shake it and tap it on the bottom. Hopefully, you’ll be able to get rid of some dust and other dirt that has gotten under the keyboard. You can also blow on the keyboard, or better yet, use a can of compressed air.
Try using an external keyboard
It never hurts to connect an external keyboard to your laptop and see if it works. If the external keyboard does not work, your problem is most likely software based. However, you should be concerned if the external keyboard works, as it could be that there is a more serious hardware issue with your laptop’s keyboard. Don’t worry though; there’s still hope!
Update your keyboard drivers
Sometimes the software goes rogue or gets corrupted. The same applies to component drivers, which you can easily update. How to update keyboard drivers
- Click the Search button on the Windows taskbar.
- Find Device Manager and select it.
- Expand the Keyboards option.
- Find your keyboard and right click on it.
- Tap Update driver.
- Select Search for drivers automatically.
- Follow the instructions to update the drivers.
Uninstall keyboard drivers
If updating your drivers doesn’t help, you can go all out and uninstall them. Do not worry. The operating system will recognize your keyboard and reinstall the drivers on its own. How to uninstall your keyboard drivers:
- Click the Search button on the Windows taskbar.
- Find Device Manager and select it.
- Expand the Keyboards option.
- Find your keyboard and right click on it.
- Tap Uninstall device.
- Confirm by selecting Uninstall.
Check your keyboard layout settings
Does your keyboard still not work? Let’s dive into the settings again. If your keyboard works, but you’re typing different characters, there’s a chance you’re using a different keyboard layout. Let’s go back to English (or whatever language layout your keyboard uses). How to change your keyboard language layout:
- Click on the Windows button.
- Find the Settings app and open it.
- Go to Time and language.
- Under Preferred Languages, find your language. Click on the three-dotted menu button next to it.
- Select Language Options.
- Go to the Keyboards section and make sure you have installed the native language layout of your keyboard.
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