Fix: Oculus app ‘We encountered an error’ issue in Windows 11/10

Users of the Rift and Quest 2 may find it annoying that the Oculus Windows software says “We encountered an error during installation” when they try to install it. This program is necessary for people who want to connect their virtual reality headsets to their computers and for Quest 2 users who want to use their VR headsets to access apps and games from the Rift marketplace. But this particular error message can slow down the installation process and be a big problem for customers. If you wants to Fix Oculus app ‘We encountered an error’ issue in Windows 11/10.

Users who are affected by this problem may face big problems, especially if they depend on their Oculus devices for immersive experiences. First of all, it makes it hard for new users to set up their VR headsets, which means they can’t use the huge amount of VR content that Oculus offers. People who bought Oculus technology but can’t fully use it because of installation problems might find this especially frustrating.

Also, this error could cause problems for people who already use Oculus and need to reinstall the Oculus app for things like debugging or software updates. If users can’t reinstall or fix the app, they might not be able to get to their VR content or fix technical problems with their headsets.

What are the Oculus app ‘We encountered an error’ issue in Windows 11/10

• Firewall turned on: If you have a firewall set up on your computer, the Oculus software won’t be able to be downloaded to your PC if it comes from a network or site that you don’t trust.
• A headset is connected.: Users of the Oculus have said that they had trouble installing the software on their PCs when they tried to do so with the headset plugged in.

• Your PC still has Oculus files: If you have tried to install the Oculus software before and failed, there will be “leftover” files on your PC that are broken and could cause problems with the new installation.
• USBs were hooked up.: When you connect USB devices that you don’t need to your computer, they can sometimes make it hard to install the Oculus software.

Fixed: Oculus app ‘We encountered an error’ issue in Windows 11/10

Restart the Oculus Runtime Service

1. Press the Windows key and the letter R to bring up the Run box.
2. Type “services.msc” into the box and press Enter.
3. Scroll down in the Services window until you see “Oculus VR Runtime Service” and right-click on it.
4. Choose “Restart” from the menu that pops up.
5. Try using your Oculus VR headset again after the service has been restarted.

Check your Antivirus software

1. Open the settings for your antivirus software.
2. Find the “Exclusions” or “Allow List” section.
3. Add the Oculus Runtime Service to the list of things to leave out or things to let in.
4. Try again to use your Oculus VR headset after you restart your computer.

Check your Firewall settings to Fix Oculus app ‘We encountered an error’ issue in Windows 11/10

1. Click the Start button and type “Windows Security” to open the Windows Security app.
2. Click “Firewall & network protection”.
3. Click “Allow an app to get through the firewall.”
4. Look for the Oculus Runtime Service and make sure the firewall lets it through.
5. Try again to use your Oculus VR headset after you restart your computer.

Reinstall the Oculus Software to Fix Oculus app ‘We encountered an error’ issue in Windows 11/10

1. Go to “Programs and Features” in the Control Panel.
2. Find the Oculus software, and then click “Uninstall” to get rid of it.
3. Follow the instructions on the screen to get rid of the software completely.
4. The Oculus website is where you can get the latest version of the software.
5. To set up the software, run the installer and then follow the instructions on the screen.
6. Try again to use your Oculus VR headset after you restart your computer.

FAQs