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Even if you know all the best Slack tips and tricks, you can still run into trouble. If you work from home or if Slack is the best way to communicate with co-workers, you know how important it is to keep the app running smoothly. But if not, we’ve got your back. In this guide, we take a look at the five most common Slack problems and show you how to fix them so you can start your workday again.
Fix ‘Error and slack issues’
Check Slack servers
Since this is a server error, the first thing to check is the status of the Slack servers. This way you can quickly identify if the problem is on your end or on their end. Please visit Slack’s system status page to see if there are any reported issues with its servers. If Slack is currently down, the best thing to do is continue with your other work until the platform is up and running again. Alternatively, proceed to the next method below if there is no problem with the Slack servers to fix the issue on your end.
Reboot your device
Before performing advanced measurements on your device, you should first start with the basics. If you encounter a server error in Slack, try rebooting your device to reboot your system. This will reload all your resources and remove temporary bugs in the process. For Windows users, you can restart your computer by doing the following.
- On your keyboard, press the Windows key to access the Start Menu.
- After that, click on the Power tab.
- Finally, choose the Reboot option to reboot your system.
If you are using a macOS device, please refer to the following guide to restart it:
- First, click on the Apple logo in the upper left corner of your screen.
- Then choose Restart.
- Finally, click the Restart button to confirm your action.
On iOS devices, follow the guide below to reset your software:
- Touch the assistive touch on your screen to access the menu.
- Now, go to Device and tap on More.
- Finally, tap on the Reboot option and wait for your system to reboot.
If you are using an Android device, please refer to the steps below to reset it:
- Locate the power button on your Android device.
- Then press and hold the Power button until the options screen appears.
- Finally, tap Reboot to reboot your system.
After your device restarts, go back to Slack to check for any server-related errors.
Check your network connection
Your device might have difficulty communicating with the Slack servers due to a slow or unstable network. To confirm this, run a speed test with Fast.com to measure your network’s current upload and download bandwidth. If the result is not close to the speed indicated in your monthly plan, please restart your network router to refresh the connection with your service provider. Unplug your router’s power cord from the outlet and let it sit for 5-10 seconds before plugging it back in. After restarting your modem or router, run another test to check if you are now getting the correct internet speed from your network. If not, report the problem to your ISP and ask them to fix your service.
Turn off your VPN
Virtual Private Networks are third-party software that protect your home or local network. VPNs can also bypass restrictions set by your ISP to access websites and apps that are not available for your region. However, VPNs also make changes to your IP address, which can disrupt your network flow. If this happens, your device will not be able to communicate properly with the application servers and errors may occur.
To avoid this, turn off your VPN before accessing Slack and see if the problem goes away. On the other hand, you can also try other VPNs like PureVPN if you don’t want to connect unprotected. Unlike other services, it works well with most applications and keeps your network fast and reliable.
Clear Slack cache and data
App caches and data contain temporary files that Slack uses to improve performance. If you’re using the dedicated Slack app for Windows and macOS, you can try clearing its cache and data if it’s not working properly. Check out the steps below to clear Slack’s cache and data.
- First, launch the Slack app on your computer.
- Next, click the Menu button and hover over the Help tab.
- After that, access the Troubleshooting tab.
- Lastly, click on Clear cache and restart.
Once done, try connecting to the Slack servers and see if the issue is resolved. If you still encounter server errors, try clearing the Slack app data by going to Menu > Help > Troubleshooting > Reset App Data.
Disable your proxy server (Windows)
Proxy servers could also be the reason why you are encountering a server error in Slack. While proxy servers provide high-level security for your network, they can also interfere with the connection of other applications like Slack. To fix this, disable your proxy server before accessing Slack. Check out the steps below to guide you through the process.
- First, press the Windows + S keys on your keyboard and search for ‘Internet Options’.
- Then click Open and go to the Connections tab.
- After that, go to LAN Settings and enable ‘Automatically detect settings’.
- Lastly, disable the ‘Use a proxy server’ option and hit the OK button to save the changes.
After turning off your proxy server, go back to Slack to check if you run into a server error.
Disable your third party antivirus
Antivirus software protects your system from malicious files and programs that could consume your system resources and affect your device’s performance. They also protect you from viruses and malware, such as ransomware and spyware. However, antivirus software can also become overly protective and flag applications as suspicious and cut off their access to your network and entire system. If your system has an antivirus running, try disabling it before accessing Slack. You can also add Slack to the exceptions list to prevent your antivirus from cutting you off when it siphons bandwidth from your network.
Report the issue to Slack
If none of the above solutions worked for you, we suggest asking the Slack team for help. Visit the Slack Help Center, where you can check out their guides for possible solutions. You can also contact their customer support for help in resolving the server error in the Slack app.
When you report a problem, be sure to include your account details, your device model, and the exact error message you’re getting so it’s easier for the Slack team to understand your situation. This ends our guide to fix server error in Slack. If you have any other questions in mind, please leave a comment below and we will get back to you as soon as possible.
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