Fix Zoom Error Code 10002 is an error code that shows up when you try to install or run the Zoom app on your device and something goes wrong. This error code usually means that there is a problem with the installation process or that Zoom can’t run because it conflicts with other software on your device.
Common reasons for this error are not enough permissions, problems with antivirus software, Zoom clients that are too old, missing or broken files, problems with network connectivity, and problems with other programs. If you get Zoom Error Code 10002, you might need to troubleshoot the problem to find out what’s wrong and fix it. Even after trying all solutions if the problem persists, you should contact Zoom support.
How To Fix Zoom Error Code 10002
Use a VPN Server to Update Zoom
- Make sure to select a reputable VPN service.
- Connect to a server location nearest to your region.
- Try updating Zoom again to see if the error persists.
Request Zoom For The Installation File
- Firstly, try to find the installer file on the hard disk of your own computer. You can find this by typing this address in the search bar.
C:/Users/Username/AppData/Roaming/Zoom - At this location, find the installer.txt format file and press copy.
- If you cannot find the installer file at the set location, you can contact the Zoom support team to send you the installer.txt file.
On The MacOS Desktop Client
Zoom versions 5.11.6–5.12.0 can’t be used with the macOS13 desktop client with version Ventura Beta 5 or higher. This problem usually happens when you try to update the desktop client. This can be fixed easily. You can look for the latest version of the Zoom app on the official download page.
Clear the Zoom App Cache
- Close the Zoom application completely.
- Press the Windows key + R to open the Run dialog box.
- Type “%appdata%” (without the quotes) and press Enter.
- Locate the “Zoom” folder and delete it.
- Open the Zoom application and try updating again.
- Check and see if the errors persist.
Uninstall and Reinstall the Zoom App on your Device
- Close the Zoom application completely.
- Press the Windows key + R to open the Run dialog box.
- Type “appwiz.cpl” (without quotes) and press Enter.
- Locate Zoom in the list of installed applications and click on it.
- Click the “Uninstall” button and follow the prompts to remove Zoom from your computer.
- Download the latest version of Zoom from the official website and install it on your computer.
- Open the newly installed Zoom application and try updating again.
WHAT IS ERROR 10002
- This is typically a network / connectivity issue between your computer, your network, and our game servers.
- This error has occurred for players with an older Launcher or corrupted Launcher files.
- If a player is attempting to login to the Public Test Universe (PTU) when it is not available, they may receive this error. Check that you are not using the PTU Launcher if the PTU is not open for testing.
- In the case that the Live Alpha server is down or experiencing some troubles, this error may also be encountered.
Causes Of Zoom Error Code 10002
- Inadequate permissions: If you do not have the necessary permissions to install or run Zoom, you may encounter Error Code 10002.
- Conflicts with Antivirus Software: Your antivirus software may identify some files that Zoom requires to run as a threat, causing Error Code 10002.
- Outdated Zoom Client: If you are using an older version of the Zoom client, you may encounter Error Code 10002.
- Missing or Damaged Files: If some of the files necessary for Zoom to run are missing or damaged, you may encounter Error Code 10002.
- Network Connectivity Issues: If you have a slow or unstable internet connection, it may cause Error Code 10002.
- Conflicts with Other Programs: If Zoom conflicts with another program on your device, it may cause Error Code 10002.
