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Microsoft collects Windows diagnostic data to help troubleshoot and keep Windows up-to-date, safe, and functional. It also helps us develop Windows and related Microsoft goods and services, as well as provide more relevant advice and recommendations for customers who have enabled custom experience settings, to improve Microsoft and third-party products and services for customer needs. each customer.
This rule applies to:
- Windows 11 Enterprise Edition
- Windows 11 Education is a new operating system from Microsoft.
- Windows 11 Professional Edition
- Windows 10 Enterprise Edition
- Windows 10 Education is a free version of Windows 10.
- Windows 10 Professional Edition
- 2016 and later versions of Windows Server
- Hololens Surface Hub
This article covers the types of Windows diagnostic data that are sent to Microsoft and how to manage them within your company. Microsoft uses the information to quickly detect and resolve problems affecting its customers.
How to add important system data in Windows 10 and 11
Diagnostic data gives users a voice
Diagnostic data gives each user a voice in the development and continuous improvement of the operating system. It helps us understand how Windows behaves in the real world, focus on user priorities, and make informed decisions that benefit both consumers and business customers. The following sections provide real examples of these benefits.
Improve driver and app quality
Our ability to collect diagnostic data that drives improvements in Windows and Windows Server helps raise the bar for the quality of application and device drivers. Diagnostic data helps us quickly identify and fix critical security and reliability issues with applications and device drivers used in Windows. For example, we can identify an application that hangs on devices using a specific version of a video driver, allowing us to work with the application and the device driver vendor to quickly fix the problem. The result is less downtime and lower costs and increased productivity associated with solving these problems.
For example, in an older version of Windows, there was a version of a video driver that failed on some devices, causing the device to reboot. We spotted the problem in our diagnostic data and immediately contacted the third-party developer who created the video driver. Working with the developer, we provide an updated driver to Windows Insiders within 24 hours. Based on the diagnostic data from Windows Insiders devices, we were able to validate the new version of the video driver and release it to the general public as an update the next day. Diagnostic data helped us find, fix, and resolve this issue in just 48 hours, providing a better user experience and reducing costly support calls.
Improve end user productivity
Windows diagnostic data also helps Microsoft better understand how customers use (or do not use) operating system features and related services. The information we obtain from this data helps us prioritize our engineering effort to directly impact our customers’ experiences. These examples show how the use of diagnostic data enables Microsoft to create or enhance features that can help organizations increase employee productivity while reducing help desk calls.
- Start Menu. How do people change the design of the Start menu? Do other apps anchor you? Are there applications that unpin frequently? We use this dataset to adjust the default Start menu layout to better reflect people’s expectations when they first turn on their device.
- Cortana. We use diagnostic data to monitor the scalability of our cloud service, improving search performance.
- Change of application. Research and observations from earlier versions of Windows showed that people rarely used Alt + Tab to switch between applications. After discussing this with some users, we found out that they loved the feature and said it would be very productive, but they weren’t aware of it before. Based on this, we created the Task View button in Windows to make this feature more visible. Subsequent diagnostic data showed significantly greater use of this feature.
How Microsoft Handles Diagnostic Data
Use the following sections to learn more about how Microsoft handles diagnostic data.
Depending on the diagnostic data settings on the device, the diagnostic data can be collected using the following methods:
- Small structured information payloads called diagnostic data events, managed by the Telemetry and Connected User Experiences component.
- Diagnostic logs for additional troubleshooting, also managed by the Connected User Experiences and Telemetry component.
- Bug reports and crash dumps, managed by Windows Error Reporting.
Later in this document we provide more details on how to control what is collected and what data can be included in these different types of diagnostic data.
All diagnostic data is encrypted using Transport Layer Security (TLS) and uses certificate pinning during transfer from the device to Microsoft’s data management services.
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