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One of the most convenient features for Apple users is AirDrop, which allows you to send media, links, and documents to devices within a certain range via Bluetooth or Wi-Fi. Most newer Apple devices already have this feature, but it can get tricky for no particular reason. If AirDrop is not working properly, try these troubleshooting methods. AirDrop uses Bluetooth to discover devices in a certain area and then Wi-Fi to stream the content. Related Articles Module: How to AirDrop a File from Your iPhone or iPad to a Mac Computer.
Update the operating system
Apple frequently releases new updates for iOS, iPadOS, and macOS that are designed to fix software bugs. If AirDrop is not working, please install the latest updates for your devices as they can fix it.
On an iPhone or iPad, go to Settings> General> Software Update. On a Mac, open the Apple menu and go to System Preferences> Software Update.
Restart both devices
This is classic troubleshooting advice because it is so effective. Restarting your iPhone, iPad, or Mac may be all it takes to get AirDrop working again. And it only takes a moment to test it.
Disable AirDrop restrictions
If AirDrop isn’t showing up on your iOS device, you may have blocked it in your Content and Privacy Restrictions, found under Settings> Screen Time. Take a look at the Allowed Apps section and make sure AirDrop is turned on.
You may need to enter a Screen Time passcode to make changes.
Disable the personal hotspot on your iPhone
Both AirDrop and Personal Hotspot use your Bluetooth and Wi-Fi connections, so you can’t use them at the same time. Go to Settings> Personal Hotspot on your iOS device to disable that feature, then try using AirDrop again.
Turn off do not disturb mode
Your device may not receive AirDrop transfer requests because Do Not Disturb is turned on. Open Control Center and tap on the moon icon to turn it off on your iPhone or iPad. On a Mac, click the Notification Center icon at the top right of the menu bar and scroll down to reveal a Do Not Disturb switch.
Restart Wi-Fi and Bluetooth on both devices
A particularly useful solution if AirDrop isn’t working is to disable and re-enable Wi-Fi and Bluetooth. Using your iPhone or iPad, open Control Center again and tap on the Wi-Fi and Bluetooth icons to turn them off and on.
On a Mac, click the Wi-Fi icon in the menu bar and select Turn Wi-Fi off to turn it off, then enable it again. Go to System Preferences> Bluetooth to restart Bluetooth.
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