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How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone

This tutorial is about How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone. Recently I updated this tutorial and will try my best so that you understand this guide. I hope you guys like this blog, How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone. If your answer is yes then please do share with your friends after reading this.

Check How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone

Basically, Google Duo allows you to make video calls and send video messages to people on your contact list. With the new group invite links, you can also communicate with people whose numbers you have not saved in your directory. However, despite the ease of connection with Google Duo users, some Android and iPhone users cannot do this because the application does not recognize their contacts. If you fall into this category, we have highlighted four ways to solve the problem in this article. Check it out.

Update Google Duo

Like I said, maybe there is some bug that does not allow you to see the desired contacts that you want to connect through Duo. Therefore, check if there is an update available to install. Normally, if there are any errors, Google releases updates to fix them.

  • Launch the Play Store app
  • tap on the Hamburger app> select My apps & games
  • In the loss of applications waiting to receive an update, check if Google Duo is present there.
  • If so, next to the app you should see an Update option. Play it.
  • Launch the app again after the update is finished

Now, check if you can see your contact details while trying to establish a connection. You can try the same in the App Store if you use a device that runs on iOS.

Check if Google Duo is granted permission to access contacts

On Android,

  • Press and hold Google Duo> tap the info button (with an i symbol)
  • From the screen that opens, touch Permissions
  • You should see two sections Allow and Deny.
  • As you can see, on my Android phone, Google Duo can access contacts. Then the Allow option is selected.

On iPhone

  • Launch the settings app
  • Go to Privacy> select Contacts
  • Now, you should see the apps that have access to Contacts present on your iPhone.
  • You must have Google Duo. Make sure the switch next to it is enabled.

Are the contacts you are trying to make a video call saved on your device?

Have you saved the contact details such as the phone number of the person you are trying to connect successfully on your device? Otherwise, Google Duo will mark the potential number / contact as foreign. So please check your contact list if you have saved the correct number. Otherwise, for video calls, the person in question is using a different number.

Clear the app cache

Sometimes junk files, such as temporary files, continue to accumulate in memory, making memory unavailable for various tasks in an application. So you end up facing issues like app crash, slowdown, a particular feature not working, etc. So the solution is to clear the app cache, which in this case is Google Duo. This method is only applicable to the Android operating system.

  • Go to Settings> Applications and notification
  • In See all apps> Scroll down to Google Duo. Touch it to open it.
  • Then tap on Storage & Cache> tap on Clear Cache
  • Reopen the app.

Final remarks: How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone

I hope you understand this article, How to Fix ‘Google Duo Not Showing Contacts’ Issue on Android and iPhone. If your answer is no, you can ask anything via the contact forum section related to this article. And if your answer is yes, please share this article with your friends and family to give us your support.

Dian Erwin
Dian Erwin
Dian Erwin is a writer for Bollyinside, covering topics related to computing, such as laptops, tablets, Windows, and iOS. Tony spends much too much of his free time on Twitter, reading speculative fiction novels, playing video games, and reading comic books. He also enjoys reading video game manuals.

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