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Google Hangouts is a great place for remote meetings and video conferences. For the most part, you shouldn’t have a problem with video calling in Hangouts, but it is possible to run into a problem sometimes.
“No camera found” is one of the problems people report and occurs when Google Hangouts does not recognize your webcam. We’ll help you fix this and other Google Hangouts audio and video problems, so read on.
Allow Hangouts to use your camera
Regardless of the browser or operating system you are using, keep in mind that Hangouts needs your permission to use your camera. Maybe you missed the pop-up window or maybe you mistakenly clicked Block when the pop-up initially appeared.
This is by far the most common issue that will trigger this issue as reported by users and the vast majority of users. Since the solution is a bit different depending on the browser you are using, we divide this guide into two separate guides: one for Safari and one for all other browsers that have very similar instructions (Chrome, Firefox, Opera).
Chrome, Firefox and Opera
So if you haven’t interacted with the Hangouts message until now, find it in the upper left section of the screen (immediately after trying to open a video call with someone) and click Allow.
If that message no longer appears, chances are you’ve already interacted with the message and disabled it by default. In this case, you can allow the camera access to Hangouts by clicking the locked popup icon in the upper right corner of the screen.
After clicking the pop-up icon, select the switch associated with Always allow * URL * to access your camera and microphone. Then make sure the correct camera is selected before clicking the Done button.
In Safari, the steps to get the Hangouts camera to work are a bit different, as you’ll need to start by installing the Hangouts plugin. To do this, visit this link (here) and click Download Plugin.
If you already have a version of the Hangouts plugin, you will be prompted to update via the Update Plugin button. Then follow the instructions on the screen to complete the installation and install the plugin.
Once the plugin is installed, click Video Call to start a call, then click Trust to grant Hangouts access to your camera. If you don’t see the option to trust the Hangouts web app, you have probably canceled this option earlier. In this case, you need to go to Safari> Preferences> Security and then click / tap on Plugin Settings.
Update drivers to the latest version (Chrome only)
If you are having issues with the Hangouts camera exclusively with Chrome, you are probably affected by a Chrome specific issue that has been around for a couple of years. Affected users have reported that attempting to open a video conversation in Hangouts leads to a static “No camera found” page. Fortunately, the glitch has now been fixed, so you should be able to resolve the issue simply by updating your browser client to the latest version.
Here is a quick guide on how to do this:
- Open Google Chrome and click the action button in the upper right corner of the screen.
- Then click Help> About Google Chrome from the newly appeared men.
- Once you are inside the About Chrome tab, click wait until the utility determines if you have the latest version. If not click Update Google Chrome to update to the latest version.
- Once the update process is complete, restart your computer and see if the problem is resolved.
Set the correct camera from Hangouts settings
If you have a built-in webcam but are trying to use an external webcam with Hangouts (or vice versa), the Hangouts app is probably not set up to use the same device you are targeting. This can be easily rectified by adjusting some settings from the app.
Several affected users have reported that they managed to resolve the issue after accessing the Google Hangouts Settings menu and switching to the correct camera. Here’s a quick guide:
- Initialize a call window normally by clicking Video Call.
- From the video call window, click the Settings icon in the upper right section of the screen.
- Then go to the general tab and change the item under Video to your active camera using the drop down menu.
- Click Done to save the change, then reload the Google Hangouts page and see if the problem is already resolved.
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