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Check How to Fix ‘iPhone Going Straight to Voicemail’ Issue
If your iPhone goes directly to voicemail, you may have unknowingly changed the voicemail settings on your iPhone. You may also be in an area with poor connectivity, sending calls directly to voicemail. Your iPhone usually goes straight to voicemail because your iPhone is out of order, Do Not Disturb is on, or there is a carrier settings update available. There are several reasons why your iPhone might not ring and instead send the caller directly to voicemail.
If this is the case for you, you may need to go through a few different troubleshooting options. Here are some reasons why this might be the case and some solutions to help you resolve the issue.
How to Make Sure Your iPhone Doesn’t Go Directly to Voicemail
Turn off Do Not Disturb mode
When your iPhone is in Do Not Disturb mode, any calls you receive will go directly to voicemail and you will not receive an alert when you receive notifications. You may not have enabled Do Not Disturb mode on your iPhone intentionally, but if your device goes straight to voicemail, it’s worth making sure you don’t accidentally turn it on. You can check it in two different ways. To disable “Do not disturb” through the Control Center:
- Open Control Center on your iPhone. To do this, swipe up from the bottom of your iPhone screen (or from the top right corner on an iPhone X or newer).
- Look for the icon that looks like a crescent moon; this is the do not disturb icon.
- The icon should be dimmed, but if it’s lit white it means you have Do Not Disturb turned on.
- Tap the icon to have the white replaced by gray and you have turned off Do Not Disturb.
You can also check if “Do not disturb” is enabled through the Settings app.
- Tap the Settings app icon on your iPhone’s home screen.
- Scroll down to the “Do Not Disturb” option and tap to open it.
- Tap the switch at the top of the page to make it gray.
Check the volume of your iPhone
While muting the volume on your iPhone won’t prevent calls from being received, it makes it harder to hear calls when you receive them. To make sure you hear all your calls:
- Open the Settings app and tap on “Sounds & Haptics”.
- Adjust the slider under the heading “Ring and Alerts” to the desired volume; As you slide your finger, the phone will play a short sound that shows how loud the ringer will be.
Restart your iPhone
If you can’t find anything in your settings that sends a call directly to voicemail, your iPhone may simply need to be updated. You should try restarting it to fix the problems.
Make sure your iPhone is up to date
Again, while running an outdated version of iOS doesn’t necessarily mean you’re experiencing this problem, Apple cautions that whenever you’re having trouble with your device, you should make sure you’re fully up to date. To check that you are up to date:
- Open your Settings app.
- Touch the “General” tab.
- Tap “Software Update”.
Check with your service provider
If none of the above methods work, it is worth checking with your cellular service provider to see if they are experiencing system-wide problems. If so, that could explain why your calls are going directly to voicemail. If there aren’t any issues, it might be time to contact Apple for further assistance.
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