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Many iPhone users complained of seeing an error message: “This message was not downloaded from the server” when trying to download emails in Mail. This is a very general problem and usually means that the email message is has interrupted while downloading from mail server.
There may be various reasons for this problem, such as your connection is unstable or a problem occurs with your mail settings. Here are some possible solutions to the problem.
Restart your iPhone or iPad
Simply restarting your device can fix your problem. This is how you can restart your device:
iPhone X, 11 or later and iPad with Face ID models
- Press and hold the volume up (or down) and side buttons together until you see the power off slider.
- Drag the slider. And wait a minute.
- Press and hold the side (or top) button until you see the Apple logo.
Other iPhone and iPad models with home button models
- Press and hold the side or top button until you see the red slider. Then slide the slider.
- Wait a minute.
- Press and hold the side or top button until you see the Apple logo.
Check your internet connection
You may experience this problem if you do not have a connection. Make sure your iPhone or iPad is connected to a Wi-Fi or cellular network. You can easily check this:
- Open the Safari app on your iOS or iPadOS device (you can also use any other browser).
- Visit macreports.com.
- If nothing loads, you may have a connection problem.
If you have this problem, you can try the following troubleshooting tips:
- Restart your Wi-Fi modem and router. Just unplug them and wait about a minute and then plug them back in.
- Restart your iPhone or iPad.
- Try a different Wi-Fi network.
- Turn on Airplane mode and wait about a minute and then turn it off (Settings> Airplane mode).
- Reset your network settings by going to Settings> General> Reset> Reset Network Settings. Note that this will erase your network settings such as your Wi-Fi passwords, etc.
- Contact your network operator or provider. Issues with your carrier or account may affect your service.
To update
Update your iPhone or iPad to the latest version of iOS. You can easily do this by going to Settings> General> Software Update.
You can also have your device update automatically by going to Settings> General> Software Update> Automatic Updates.
Update your email settings
On your iOS device, go to Settings> Accounts & Passwords> Get New Data. And later:
- Turn off Push.
- Set Get Settings to Automatically. If it is already Automatic, change it to Manually.
- Change all accounts to Fetch.
- Now restart your iPhone or iPad.
Exit the mail application
You may want to exit the Mail app and then restart it. Here is how:
- If your device has a Home button, press the Home button twice. Otherwise, swipe up from the bottom of the screen. This will reveal the most recently used apps.
- Find the Mail app.
- Swipe up on the Mail icon preview to close it.
- Reopen the Mail app and check if your problem is fixed.
Delete your email account and then read
You may have this problem because your mail settings may be wrong. You may want to remove it and then add it again. Here is how:
- On your device, go to Settings> Passwords & Accounts.
- Find and tap your email account and tap Remove account.
- Now you will need to add your account again.
- Go to Settings> Passwords & Accounts> Add Account and follow the onscreen instructions.
Forward the message
This is not a solution, but a trick so you can see the message. Here is how:
- Open Mail and find the message you can’t see
- Click the Forward button
- Click Yes when asked “Download the rest of the message first?”
- And you will see the message.
Note that you can also use the webmail versions. For example, if it is an iCloud email account, you can go to icloud.com to check your emails.
If nothing works for you, you may need to contact Apple Support for further assistance.
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