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How to Fix ‘Start Menu and Cor­tana Not Working’ Issue in Win­dows 10 PC

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Windows 10 is currently available as a technical preview, indicating that there are still many bugs and errors that need to be fixed before the operating system is ready for use by consumers. Some users using Windows 10 Technical Preview (Build 9926) have a strange issue where the Start menu (and Cortana / Search) no longer starts, regardless of whether they click the Start button, press the Start key. Windows on the keyboard or press Ctrl + Esc. System Restore seems to be the reason for this error, but there may be more. Anyway, here are all the details on how to fix it.

Method 1: restart your computer

Roy from The IT Crowd is best known for his catchphrase: “Have you tried turning it off and on again?” He probably said that line on the show a thousand times, and it couldn’t be more applicable in real life. In most cases, Cortana and the Start menu will work properly again when you try to restart your computer.

Turn your computer off and on again a couple of times, and check if this fixes the problem. This may be the easiest method, but you don’t necessarily have to do it every time you experience problems with the Start menu. This is just a temporary solution that can get your computer up and running. If the error reappears, we recommend that you continue with the next method.

Method 2: uninstall antivirus / antimalware software

In some cases, third-party antivirus and antimalware software can disrupt certain Windows programs. Cortana not working properly in Windows 10 is probably the result of the conflict created by the security programs installed on your computer. As such, we recommend temporarily uninstalling your antivirus to see if this solves the problem. With that said, follow the instructions below:

  1. Click on the search icon.
  2. Type “Control Panel” (without quotes), then click the program in the results.
  3. In the Programs section, click Uninstall a program.
  4. Find your third-party antivirus software and then right-click on it.
  5. Select Uninstall and follow the instructions in the wizard.
  6. Once you have uninstalled your anti-malware or antivirus program, turn off your computer and turn it on again.

If you need your security software, you can reinstall it. However, we recommend opting for a more reliable program like Auslogics Anti-Malware. You can trust that this tool will not cause problems in the Start menu. At the same time, it will give you peace of mind knowing that your computer is protected from malware and data security threats.

Method 3: use PowerShell

When your Start menu or Cortana functions are not working properly, you can try to fix the problem using PowerShell. Just follow the steps below:

  1. Launch Task Manager by pressing Ctrl + Shift + Esc on your keyboard.
  2. Click File, then select Run New Task from the drop-down list.
  3. In the dialog box, type “powershell” (without quotes), then click OK.
  4. On the taskbar, right-click PowerShell and then choose Run as administrator.
  5. Inside the command prompt, paste the following text: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$ ($ _. InstallLocation) AppXManifest.xml”}
  6. Press Enter, then wait for the command to complete.
  7. Restart your computer and check if the Start menu and Cortana are working properly.

Method 4: creating new user profiles

Many users have reported that creating new user profiles solved problems with the Start menu and Cortana. So it wouldn’t hurt if you tried it too. These are the steps:

  1. Create two new user profiles with administrative rights. Note that administrator privileges are required to perform the tasks necessary to resolve the error.
  2. Log in to one of the new user profiles that you created. Check if the Start menu works properly. Note that if Cortana and the Start menu are not working on the other accounts, then it is time to reinstall your Windows system. Otherwise, you can proceed to the next step.
  3. Make sure you can see all hidden files, system files, and file extensions. You can do this by following this path: Control Panel -> Appearance and Personalization -> File Explorer Options -> View. Click “Show hidden files, folders and drives” and then click the Apply button.
  4. Login to the other new user profile and repeat the process from Step 3.
  5. Navigate to this path: C: Users OtherNewProfileYouAreNotUsing AppData Local TileDataLayer. Copy the database folder, then navigate to: C: Users UserProfileWithProblems AppData Local TileDataLayer. Rename the database folder in this account to Database.old. Paste the database folder you copied from the working account.
  6. Log in to the problem user profile and check if the problem has been resolved. It is worth noting that you will not see the customizations you made in the menu before running this procedure. On the other hand, you can simply reconfigure your menu to customize it again.

Method 5: using the command prompt

  1. Click the search icon, then type “command prompt” (without quotes).
  2. Right-click Command Prompt in the results, and then select Run as administrator.
  3. At the command prompt, type “ren% windir% System32 AppLocker Plugin *. * * .Bak” (without quotes), then press Enter.
  4. Restart your computer and check if the problem has been resolved.

Method 6: Run the System File Checker

In most cases, the above method can solve problems with the Start menu. However, if the error persists, you can try running the System File Checker. This will scan and repair corrupted or damaged system files. Follow the instructions below:

  1. Go to Search, then type “command prompt” (without quotes).
  2. Launch the elevated command prompt by right-clicking the program from the results. Select Run as administrator.
  3. Inside the command prompt, type “sfc / scannow” (without quotes), then hit Enter.
  4. The scan and repair process may take a while. It is important that you wait patiently until the System File Checker completes the entire procedure.

Final remarks: How to Fix ‘Start Menu and Cor­tana Not Working’ Issue in Win­dows 10 PC

I hope you understand this article, How to Fix ‘Start Menu and Cor­tana Not Working’ Issue in Win­dows 10 PC. If your answer is no, you can ask anything via the contact forum section related to this article. And if your answer is yes, please share this article with your friends and family to give us your support.

James Hogan
James Hogan is a senior staff writer at Bollyinside, where he has been covering various topics, including laptops, gaming gear, keyboards, storage, and more. During that period, they evaluated hundreds of laptops and thousands of accessories and built a collection of entirely too many mechanical keyboards for their own use.


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