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Check How to Fix Touch ID Not Working on a Mac
Several users reported that the Touch ID feature on their Mac is not working properly. More specifically, users have said that they can’t use Touch ID to unlock their Mac because their fingerprints aren’t recognized or they can’t add their fingerprints. Some users have also reported that Touch ID stops working after installing a new macOS update. In this article, we will explain how to troubleshoot if you are experiencing similar problems with Mac Touch ID.
Touch ID is Apple’s fingerprint recognition feature to authenticate your identity. Some Mac models (MacBook Air and MacBook Pro) have Touch ID. With this feature, you can unlock your Mac, use Apple Pay, sign in to third-party apps, and make purchases from the iTunes Store, App Store, and Apple Books. There are a number of steps you can take to get Touch ID on your Mac to work properly. If, for no apparent reason, your MacBook has stopped recognizing your fingerprint, here are six solutions you can try.
How to fix Touch ID not working on a Mac
Make sure your Mac is up to date
Your Touch ID issues may be because your Mac isn’t running the latest version of macOS software.
To update your Mac, go to System Preferences > Software Update. If you see an update available for your Mac, click the Update Now button and follow the on-screen instructions to finish the process.
tilt the Touch ID sensor and wash your hands
If there is any dust or dirt on your MacBook’s Touch ID sensor, it may be the cause of your problems. Simply take a clean cloth and thoroughly wipe down the sensor.
Also, you need to make sure that your fingers are clean as well. The Touch ID sensor does not react well to wet or greasy fingers, so wash and dry your hands before use.
Restart your MacBook
The Touch ID issue with your Mac may be temporary and easily fixable. Sometimes restarting your device is all you need to do to resolve this issue. To restart your Mac, go to Apple > Restart from the menu bar.
Re-enter your fingerprints
Sometimes removing your fingerprints and adding them back can be the solution to your Touch ID problems. To do so, go to System Preferences > Touch ID, move your mouse cursor over your fingerprint and click the X icon. Then click Delete.
To re-enter your fingerprint, click the plus (+) icon located above Add Fingerprint and follow the on-screen instructions to complete the process.
Check Touch ID settings
You may have disabled Touch ID for some specific tasks or apps. If you’ve noticed that Touch ID on your Mac works fine with most services except Apple Pay, for example, then this must be the case.
To check Touch ID settings on your Mac, head to System Preferences > Touch ID. Under Use Touch ID for, you can find a list of all the services you can use Touch ID with. Make sure you have checked the ones you want to use Touch ID for.
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