How to Fix ‘Unable to Change Sign-in PIN’ Issue on Windows 11/10 PC

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Check How to Fix ‘Unable to Change Sign-in PIN’ Issue on Windows 11/10 PC

Windows 11 is still in preview, so expect issues until Microsoft slowly gets to the point where the OS is stable enough to warrant a real release. Unfortunately for early adopters, there is an ongoing issue that prevents them from changing the fingerprint or PIN on their Windows 11 computer. When going into sign-in options and attempting to change or disable fingerprint or PIN recognition, Some early adopters of Windows 11 find that the options are not available.

After investigating this particular issue, it turns out that there are several underlying culprits that could be responsible for this Windows 11 problem. Note that with Windows 11, you can no longer use a Microsoft account without some form of startup option protection. login (PIN, fingerprint or Windows face). So if you are unable to remove the sign in option in Windows 11, remember that this is not a real bug but a feature.

Fix ‘Cannot change login PIN’ issue on Windows 11/10 PC

Disconnect work or school account

One of the most common reasons Windows might prevent you from changing your sign-in PIN is if you’ve linked your work or school account to your PC. Therefore, you must first disconnect this account before attempting to change your PIN again.

  • Open the Start menu and click the gear-shaped icon to launch the Settings app.
  • Go to the Accounts tab and click ‘Sign in to work or school’ on your right.
  • Click on your email ID and then click Disconnect.

Use the forgotten pin option

If disconnecting your work or school account doesn’t help, you can use the Forgot PIN option to reset your Windows Hello PIN. That is how.

  • Press Windows Key + I to launch the Settings app. On the Accounts tab, click the login options.
  • Click the arrow next to the PIN (Windows Hello) and click “I forgot my PIN.”
  • Click Continue.
  • Enter your Microsoft account password to verify your identity.
  • Set up your new PIN by entering it twice, then click OK.

Delete the NGC folder

Windows saves all your login information, including your PIN, in the NGC folder. If Windows cannot access that folder for some reason, then you might encounter such problems. You can delete the NGC folder and set your Windows Hello PIN again to fix it. To remove the NGC folder, you will need to take ownership of it by following the steps below.

  • Right-click the Start icon and select Terminal (Admin) from the list.
  • In the console, run the following command to take ownership of the NGC folder.
    • takeown /f C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNGC /r /dy
  • Next, run the following command to grant administrative permissions.
    • icacls C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNGC /grant administrators:F /t

Switch to a local account

If Windows still won’t let you change your PIN, you can temporarily switch to a local account and try again. This should help you bypass account-specific restrictions in Windows.

  • Press Windows Key + S to access the search menu. Type your account information and press Enter.
  • Under Account Settings, click ‘Sign in with a local account’.
  • Follow the instructions on the screen to set up your local account.
  • After setup, click ‘Logout and Finish’.
  • Sign in to your local account and change your Windows Hello PIN.
  • Next, head over to the Accounts tab and click Sign-in Options.
  • Click ‘Sign in with a Microsoft account’ and follow the prompts to switch to your Microsoft account.

Adjust log files

By modifying the registry files on your PC, you can make various system-level changes. If the issue persists, you can use the following registry trick to fix Windows Hello PIN issues. Before proceeding with the changes, you should back up all the registry files on your PC.

  • Press Windows Key + R to launch the Run utility. Type regedit in the Open field and press Enter.
  • In the Registry Editor window, paste the following path into the address bar at the top and press Enter.
    • HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem
  • Right-click the system key, go to New and select DWORD (32-bit) Value. Name it AllowDomainPINLogon.
  • Double click on the newly created DWORD and change its value data to 1. Then click OK.

Final words: How to Fix ‘Unable to Change Sign-in PIN’ Issue on Windows 11/10 PC

I hope you understand this article, How to Fix ‘Unable to Change Sign-in PIN’ Issue on Windows 11/10 PC. If your answer is no, you can ask anything via the contact forum section related to this article. And if your answer is yes, please share this article with your friends and family to give us your support.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.

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