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Without a doubt, WhatsApp is one of the free voice calls and messaging options for users. So it should come as no surprise to see it on all phones (including ours, of course).
However, WhatsApp is not “free” of technical problems. Especially since many users have recently reported that they cannot hear their ringtone when receiving calls on WhatsApp. So when you open WhatsApp or the lock screen, you can see that you have a number of missed calls that did not notify you.
Fix WhatsApp Calls Not Ringing When Phone Is Locked
Turn off battery saver
The first and most important thing to do is to check if your phone has battery saving feature enabled. This feature is available on almost all Android smartphones to save a little battery when needed. This feature disabled background apps and activities to save battery and you can easily disable it, follow the steps below.
Open Settings on your Android phone and find Battery Settings, there you will find Battery Saver option. You can disable that option from there and even disable the program when the battery is low.
Force stop and clear cache
When you use an application for a longer time, the application creates cache files, which sometimes causes the application to lag. Sometimes applications even stop working as they were supposed to with many cache files. To force stop the app, all you need to do is go to Settings> Apps and notifications> See all apps> WhatsApp> Force stop> OK.
Once the application is stopped, we can easily clear the application cache. For that, you can go to the information page of the WhatsApp application in the settings. There you will see an option called Storage and Cache, within that option, clear the application cache and then close the settings. To start the app again, just launch it from the app drawer.
Call notifications
You also need to make sure that WhatsApp call notification is enabled or not. To verify that, all you can do is press and hold the WhatsApp icon in the app drawer. In the application shortcuts, touch the application information icon (i) to go to the application information page.
On the app info page, you will find the Notifications option, choose that option to find a bunch of app notifications within it. There you will find a call notification toggle, check if it is enabled. You can disable it and re-enable it once just to be safe.
Update Google Play services
Google Play services can be the culprit here and causing the app to stop showing call notifications. All you can do in this case is update Google Play services from the Google Play Store. Well, it’s a bit tricky to update Google Play services because you won’t find it in Play Store through search.
All you need to do is go to Settings> Applications> Google Play Services and scroll to the bottom of the page. Select App Details at the bottom of the page, it will open the Google Play Store page for the Play Services app. Here you can check if it needs an update or not.
Reinstall WhatsApp
This is the last resort for you if all the above methods did not work for you. You can uninstall WhatsApp from your phone and reinstall it from the Google Play Store. But before installing the application again, make sure to restart your phone once to erase all traces of the application from the phone.
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