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For many iPhone users, WhatsApp is an all-in-one cross-platform communication tool. Whether you want to share photos or videos with your friends, keep in touch with your family / friends all over the world, or just want to share some documents with your colleague, WhatsApp is the first thing that comes to mind for most of you. smartphone users. But what if WhatsApp doesn’t work on your iPhone?
Many iPhone users have reported various WhatsApp issues, including not sending or receiving messages, WhatsApp notifications not working on iOS 13, or app blocking issues. If you are facing such problems, here is our troubleshooting guide to help you fix WhatsApp crash, no connection or not working problems on iPhone. The steps mentioned work with all iPhone models, including iPhone 11 series and the latest iPhone SE 2020.
What to do when WhatsApp is not working on your iPhone
Restart your iPhone
When WhatsApp doesn’t work, the first thing to do is restart your iPhone, which can occasionally resolve minor software glitches or bugs. To restart your iPhone, press and hold the power button (also known as the sleep / wake button) until the power slider appears on the screen.
If your iPhone has Face ID, simultaneously press and hold the side button and any of the volume buttons. Release both buttons when “slide to power off” appears on the screen. Drag the power icon from left to right to turn off your iPhone.
Wait about thirty seconds, then press and hold the Power or Side button again until the Apple logo appears in the center of the screen.
Close WhatsApp on your iPhone
When WhatsApp is not working on your iPhone, there is a decent chance that the application may not work properly. Sometimes closing the app and reopening it can fix those little app glitches.
To close WhatsApp, double-click the Home button to open the app launcher, which shows all currently open apps on your iPhone. If your iPhone doesn’t have a Home button, swipe up from the bottom of the screen to the center of the screen. Keep your finger in the center of the screen until the app launcher opens.
Once the app switcher opens, swipe WhatsApp up and off the screen. You’ll know it’s closed when it’s no longer showing up in the app launcher.
Check the status of the WhatsApp server
Occasionally major apps like WhatsApp undergo routine server maintenance. You may not be able to use WhatsApp while server maintenance is taking place. Take a look at these reports to see if WhatsApp servers are down or under maintenance. If so, you just have to wait. WhatsApp will be back online soon!
Delete WhatsApp and reinstall it
Another way to troubleshoot a malfunctioning app is to remove and reinstall it on your iPhone. If a file within WhatsApp has been corrupted, removing the app and reinstalling it will give the app a fresh start on your iPhone.
Press and hold the WhatsApp icon until the menu appears. Touch Remove app -> Remove app -> Remove. Don’t worry – your WhatsApp account won’t be deleted if you uninstall the app on your iPhone, but you will have to re-enter your login information when you reopen the app after reinstalling it.
To reinstall WhatsApp on your iPhone, open the App Store and tap the Search tab at the bottom of the screen. Type “WhatsApp” in the search bar, then tap the cloud icon to the right of WhatsApp in the results.
Check for a WhatsApp update
Application developers release updates to their applications frequently to add new features and fix existing bugs. If you are running an outdated version of the app, it could be the reason why WhatsApp is not working on your iPhone.
To check for an update, open the App Store and tap on your account icon in the upper right corner of the screen. Scroll down to find the list of apps with available updates. If there is an update available for WhatsApp, tap the Update button on its right or tap Update all at the top of the list.
Turn Wi-Fi off and on again
If you use Wi-Fi while using WhatsApp, the application may not work due to a problem with your iPhone connecting to Wi-Fi. Like restarting your iPhone, turning Wi-Fi off and back on can sometimes fix minor connectivity bugs or glitches.
To turn off Wi-Fi, open Settings, tap Wi-Fi, then tap the switch next to Wi-Fi. You will know that Wi-Fi is off when the switch is grayed out. To turn Wi-Fi back on, tap the switch again; You’ll know it’s on when it’s green!
Forget your Wi-Fi network and then reconnect
A more detailed Wi-Fi troubleshooting is to forget your Wi-Fi network and then reconnect your iPhone to it. When you connect to a Wi-Fi network for the first time, your iPhone stores information on how to connect to that Wi-Fi network.
If any part of that process changes, it can affect your iPhone’s ability to connect to the Wi-Fi network. By forgetting the network and reconnecting, it will be like connecting your iPhone to the Wi-Fi network for the first time.
To forget a Wi-Fi network, go to Settings -> Wi-Fi and tap the Information button (look for the blue i) next to the Wi-Fi network you want your iPhone to forget. Then tap Forget this network -> Forget.
Reset network settings
Reset Network Settings clears all Wi-Fi, Bluetooth, Cellular, and VPN settings on your iPhone. Make sure to enter your Wi-Fi passwords before completing this step. You will have to re-enter them once the reboot is complete.
When you’re ready, open Settings and tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. Enter your passcode, then tap Reset network settings to confirm your decision.
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