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Check How To Fix ‘Wi-Fi Internet is Not Working’ Issue
When you get the Wi-Fi connection but there is no internet access error, it is usually a disconcerting and unpleasant experience. It may be a problem with your router or your operating system settings. We’ve seen this ‘No Internet on Wi-Fi connected’ problem a lot over the years, so we’ve put together a step-by-step tutorial to help you fix it.
If the Internet is not working on all the devices on your network, your router / modem is probably not working properly. You can also inspect the ADSL cable to determine if it is kinked or damaged.
If the Internet is not working on a single device, it is likely that the device’s WiFi adapter is not working properly, making it difficult for the device to communicate with the router. The following are nine procedures to resolve the Wi-Fi connection but not the Internet problem.
Fix Wi-Fi connection error but no internet access
1. Restart the device
I know how it sounds and most of you have probably done it a couple of times already, but if you haven’t, then you should.
The good restart forces network devices to update their IP tables and reload configuration files. Turn off both your router and modem (if you have one). Then wait 30 seconds before restarting them again. Also, you should also restart your PC to make sure everything is clean. Once all the devices are reset, try connecting again to see if it works.
2. Check the modem lights
There may be a problem with your internet connection rather than the connected devices. To confirm, check the WAN light on the router and make sure it is flashing. Make sure the WAN light is not constantly on or completely off. Ideally, the DSL lights should be ON or green in some cases, and the Wi-Fi indicator lights should blink. If you are not sure how to check, contact your ISP’s customer service and confirm the ongoing Internet problem. Ask them how long it will take to fix the problem.
3. The ISP does not work
Visit Downdetector from your mobile data and find your ISP. Let’s say it’s AT&T. You can search for the most popular ISP here and check if their servers are down or facing an outage. This handy site tracks coverage around the world so you can also check it based on your location.
Click the Live Disruption option to find out if it is inactive in your part of the world. A simple search on social media sites like Twitter can also help you understand if other users are facing similar problems when Wi-Fi is connected but there is no internet.
4. Antivirus or other security application
Antivirus software has been known to cause problems on the Internet in the past. Temporarily disable your antivirus and other security apps like malware and check if it resolves the Wi-Fi but not the Internet connection error. If so, you will know where to look next. If not, continue to the next step.
At this point, I would also recommend that you run a full or full antivirus and Malwarebytes scan to make sure you are not infected with something dangerous that is causing this error.
5. Use the built-in troubleshooter
If the internet is fine on the ISP end and working on at least one of the connected devices, there is likely a problem with the Wi-Fi adapter. This can be easily fixed with the built-in troubleshooter that comes with Windows and Mac.
Right click on the network icon on the taskbar and select ‘Troubleshoot’. Windows will automatically check for network problems and fix them. If it can’t fix it, at least it will let you know what the problem is. You can search the solution online
6. Clear DNS
Sometimes DNS cache conflict can cause a Wi-Fi connection but not an internet access error. You can flush the DNS to make sure it doesn’t cause any problems. Go to the Windows start menu and type ‘cmd’ to open the command prompt and run it with administrator rights. Type the following command and hit Enter to clean up DNS.
Here are a few more command prompt commands that can help resolve Wi-Fi and other network error issues.
Reset files stored by Windows to access the Internet:
reboot netsh winsock netsh int reboot ip
Release your old IP address and set a new one automatically.
ipconfig / release ipconfig / renew
If this doesn’t work, give the following commands one at a time but one after the other.
ipconfig / flushdns nbtstat -R nbtstat -RR netsh int ip reset c: resetlog.txt netsh winsock reset
7. Change the wireless mode on the router
This is a rare case and occurs only if you have an old Wi-Fi card or device installed. If you get internet access on your PC by connecting to the router via an Ethernet cable, there is likely a communication barrier between these two devices. And one way to fix it is by changing the wireless mode. There are several wireless modes on a router. For example, you may have seen something like: 802.11b or 802.11 b / g or 802.11 b / g / n, etc. This b, g, n and ac are different wireless standards. Wireless mode is usually set to 802.11 b / g / n / and works fine for most users. Sometimes older devices such as smartphones do not support this mode and cause network problems.
Log into your router’s dashboard and find the option ‘Wireless Mode’. It should be in the wireless settings where you set the Wi-Fi SSID and password. Select 802.11 b from the drop-down menu next to Wireless Mode and save your changes. Restart the Wi-Fi and see if this fixes the problem. If this doesn’t work, try 802.11g instead. Check again if the Wi-Fi is connected but the internet access error is not resolved or not.
8. Get IP and DNS automatically
Can you connect the same computer / smartphone to another Wi-Fi network? Try using a mobile hotspot to verify. It can be an IP or DNS address conflict. Another way to check is by pinging your router from the command line. If you get a time-out response or an unreachable destination host, it is likely an IP address conflict.
Open command prompt with administrator rights and provide this command:
Ideally, you should configure your network settings to automatically obtain the router’s IP address and DNS settings to ensure minimal conflicts. However, sometimes assigning static IP address to your devices or changing DNS server helps to fix Wi-Fi connection but not internet access error.
The following are the steps to change IP settings in Windows. If you’re running macOS or Android, check out our article on how to change DNS on all platforms and how to assign static IP addresses on all platforms.
In Windows, we need to change the settings of the network adapter to obtain an IP address automatically. To do that, click on the Start menu and look for Network and Sharing Center.
Once the network window opens, click Change adapter options.
In the Network Connections window, right-click on your current Wi-Fi or network adapter and choose Properties.
Please select Internet Protocol version 4 (TCP / IPv4) and click Properties (edit) in the pop-up window.
Please select Obtain an IP address automatically and Get DNS server address automatically here and click OK to save the changes.
It should connect automatically and if not, try restarting your PC to start using automatic IP address configuration.
9. Troubleshoot network drivers
Sometimes a corrupted network driver can lead to a bad internet connection. Press Window + R keys and enter ‘devmgmt.msc’ to open Device Manager.
Expand Network Adapters and find your Wireless Network Adapter. No matter what brand it is, it must have the suffix “Wireless Network Adapter”. Right click on the network adapter and click on the ‘Update Drivers’ option.
You will see two options now. You can update the driver manually or automatically (online). Try connecting your PC to the router with an Ethernet cable. If there is no problem with the router or the Internet connection, you should connect without problems. Once you are connected, click on “Search automatically for updated driver software “ and Windows will automatically search for and install the correct driver.
In case you cannot connect, you will have to manually download the latest driver from the manufacturer’s website to another internet connected device and move it to your PC. Once you have the latest driver, use the “Search my computer for driver software”To manually install the driver software.
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