Fix: iPhone Photo Import Failure Something Went Wrong

Well, moving photos from your iPhone to your PC is a useful thing to do, and most people do it quite often. But sometimes things don’t work out as planned, and you may have trouble importing photos. So, if you can’t get Microsoft Photos to import all of the photos you chose from your iPhone, it seems likely that the Photos app installation is broken. Here are a few possible Fix iPhone Photo Import Failure Something Went Wrong.

This problem is also related to the fact that images in the HEIC format are not compatible with Windows and may not be fully imported into the system right away. So, there is a problem with importing photos from an iPhone through Microsoft Photos that you need to fix.

can cause an error when transferring data. So, make sure you use the original USB data cable to move and sync data between your PC/Laptop and iPhone. If your iPhone’s lightning port is loose, you should have it fixed first. If your desktop or laptop’s USB port is loose, try using a different port. You should also check to see if your computer and iPhone are running out of storage space.

6 Fix: iPhone Photo Import Failure Something Went Wrong

Install latest updates

1. Make sure you are using the latest version of Photos app on Windows 11/10 operating system. You can go to Microsoft Store app and update Photos app.
2. Additionally, you can check for updates on your Windows operating system and make sure you have latest updates installed.
3. Similarly, you can tap on settings app on iPhone and then tap on Software update. Install the latest updates available to your iPhone.

Import pictures in batches

1. Importing a lot of pictures at once may result in a “something went wrong” error.
2. This is due to the different file formats and higher size of the images, as iPhone may capture them in highest resolution.
3. Importing a large number of pictures can make it difficult to identify the specific pictures causing the problem.
4. A good workaround is to import pictures in small batches.
5. Start by identifying the pictures you need first and give them priority for importing.
6. Once you have imported the necessary pictures, you can then import the remaining pictures that you need less.

Disable/Remove the Conflicting Applications

1. Temporarily disable antivirus of your system. Do not forget to disable the Windows Defender as well.
2. Now check if the import issue is resolved. If so, add an exception for Microsoft Photos in the antivirus settings & then make sure to re-enable the antivirus.
3. If not, hit the Windows key and choose Settings. Now open Apps and expand Microsoft Teams.
4. Then click on the Uninstall button and follow the prompts to uninstall Teams.

Close the OneDrive App

1. Right-click the OneDrive icon in the system tray.
2. Then click the Help & Settings button.
3. Select Quit OneDrive to close the app.
4. Open the Photos app and click the user account picture in it.
5. Open the Photos app and click the user account picture in it.
6. Select the Sign out option
7. Click Sign out again to confirm.
8. Try importing images with Photos again.

Disable Hardware Acceleration in Photos

1. Open Photos from the Start menu.
2. Click the See more (three-dot) menu button at the top right of Photos.
3. Select the Settings menu option.
4. Scroll down to and turn off the Use hardware acceleration video encoding when available setting.

Don’t Try to Import All the Images at Once

• Transferring a large number (hundreds or more) of photos at once from an iPhone to Windows can cause issues with the import process, resulting in the “Something went wrong” error.
• For instance, this issue could occur because of a small minority of corrupted images within a large batch.
• Thus, the error is less likely to happen if you reduce the number of images.

FAQs