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ArticleVersusKeap vs Zoho: which CRM is right for you?

Keap vs Zoho: which CRM is right for you?

Zoho provides business software, while Keap provides CRM and marketing automation for small businesses.

Keap and Zoho are two of the most well-known companies that make tools for customer relationship management (CRM) and business automation. CRM systems like Keap and Zoho are important for businesses of all kinds because they make customer interactions, sales, and marketing more efficient and effective. When it was called Infusionsoft, Keap was known for its powerful CRM and marketing automation tools.

It lets businesses keep track of their contacts, automate their marketing efforts, and keep track of what customers do. The important thing about Keap is that it can nurture leads, increase conversions, and keep long-term customer ties all in one place. It focuses on helping small and medium-sized businesses manage their sales and marketing processes.

On the other hand, Zoho has a full set of business software that includes CRM, project management, and office tools. Zoho CRM is an important part of this suite because it lets businesses handle sales, automate workflows, and look at data. Zoho’s value comes from the fact that it can be used by businesses of different sizes and in different fields. It comes with a variety of tools to boost productivity and make things run more smoothly, which makes it a good choice for businesses that want an all-in-one option.

Keap vs Zoho Comparison Table

The table between Keap and Zoho shows that both are strong CRM options. Keap has a wide range of marketing and automation tools, while Zoho CRM has a free tier and a variety of connections to fit a wide range of business needs and budgets.

FeatureKeapZoho CRM
PricingVariable pricing tiers based on features needed.Multiple pricing plans, including a free tier.
Contact ManagementYesYes
Sales AutomationYesYes
Email MarketingYesYes
Lead ScoringYesYes
Marketing AutomationYesYes
E-commerce IntegrationYesYes
Reporting and AnalyticsYesYes
CustomizationHighly customizable CRM and automation.Highly customizable CRM and workflows.
Third-party IntegrationsExtensive library of integrations.Broad range of integrations available.
Mobile AppMobile app for iOS and Android.Mobile app for iOS and Android.
Customer SupportEmail, chat, and phone support options.Email, chat, and phone support options.
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Keap vs Zoho: User Interface

Keap vs Zoho

Keap has a simple, easy-to-use interface that was made with startups and small businesses in mind. Its dashboard has a simple style that makes it easy to find key functions like managing contacts, email marketing, and sales pipelines. Because Keap is easy on the eyes, its features are easy to understand and use without a steep learning curve.

On the other hand, Zoho has a more complete and feature-rich design because it is a more flexible suite that can be used by a wider range of businesses. Even though this makes things more complicated, Zoho gives users a lot of ways to customize their experience. New users may need a little more time to get used to the interface and all of its tools, but this is balanced out by the fact that it can meet the needs of bigger enterprises and users with different roles.

Keap vs Zoho: Marketing Automation

Keap is known for its all-in-one CRM and marketing automation tool, which is mostly for small businesses and entrepreneurs. It makes it easier to manage customers and sell to them by giving you tools like automated email marketing, lead scoring, and automated campaigns. Because Keap is easy to use, even people with little computer knowledge can use it.

On the other hand, Zoho offers marketing automation as part of its larger environment. This is because Zoho has a full set of business tools. Zoho MarketingHub lets you automate processes, nurture leads, and market across multiple channels. Zoho’s strength is that it works well with other Zoho apps and can be easily connected to them. This makes business management easier for bigger companies.

Sales and Lead Management

Keap is mostly made for small businesses and entrepreneurs, and it makes handling leads and sales easier. It has a strong lead scoring system, automated email, and flexible pipelines that make it easier to develop leads and turn them into customers. The visual interface of Keap makes it easier to keep track of sales and follow up, so users can focus on building connections.

Zoho, on the other hand, has a sales and lead management module that can be used by a wider range of companies. Zoho CRM has AI-driven insights, advanced analytics, lead assignment rules, and sales forecasts. It serves both business-to-business (B2B) and business-to-consumer (B2C) markets, which makes it perfect for bigger businesses with complicated sales processes. Zoho is a flexible choice for companies that want to handle leads and sales operations on a large scale because it can be scaled up and has a lot of integrations.

Keap vs Zoho: Email Marketing

Keap vs Zoho

Keap is known for having powerful marketing automation tools, which makes it a great choice for businesses that want to focus on automatic and personalized email campaigns. With Keap, you can set up advanced automation rules based on how users act and build targeted email sequences.

On the other hand, Zoho has a full set of marketing tools, including email marketing, that are easy to use. Zoho’s email marketing part has tools for making emails look good and keeping track of how well they do. It works perfectly with other Zoho apps, so you can see your marketing efforts as a whole.

Keap vs Zoho: Integration Options

Keap works well with famous apps from other companies, like Zapier, QuickBooks, and WordPress. Because of this, users can connect Keap to different tools for marketing, accounting, and managing material. Also, Keap has a powerful API that skilled developers can use to make unique integrations that fit the needs of their business.

Zoho, on the other hand, has a Zoho Marketplace with more than 1,000 integrations that make up a large community. Zoho CRM, Zoho Books, and other Zoho apps can be used with famous services like Google Workspace, Microsoft Office 365, and social media platforms. Zoho also has an API framework that lets developers make complicated customizations and integrations.

Keap vs Zoho: Reporting and Analytics

Keap has a full reporting system that lets users see how their marketing efforts, sales pipelines, and interactions with customers are going. It has dashboards, visual charts, and tracking of performance metrics that can be changed. This lets businesses keep an eye on key performance indicators and make choices based on data.

On the other hand, Zoho also has powerful data and analytics tools that can be used for a variety of business purposes. It lets you make custom reports and dashboards and gives you detailed information about sales, leads, and marketing efforts. Zoho Analytics, which is part of the Zoho suite, takes reporting one step further by giving advanced data visualization, predictive analytics, and AI-powered insights.

Keap: Pros and Cons


  • Robust marketing automation capabilities.
  • Comprehensive sales and CRM features.
  • Strong lead scoring and nurturing tools.


  • Steeper learning curve.
  • Can be complex for beginners.

Zoho: Pros and Cons


  • Diverse integrations and add-ons.
  • Offers a free plan for basic CRM needs.
  • User-friendly interface.


  • Customization options can be overwhelming.
  • Some advanced features are in paid plans.

Keap vs Zoho: which one should you consider?

Which one you choose between Keap and Zoho relies on the needs and priorities of your business. Keap is a great option for small to medium-sized businesses that want a CRM and marketing automation system that works together. It has easy-to-use tools for managing contacts, automating marketing efforts, and making sales processes more efficient.

Zoho, on the other hand, serves a wider range of customers, such as big businesses and freelancers. It has many uses besides CRM and marketing automation, like project management and productivity tools. This makes it a flexible choice.

In the end, your choice should be based on things like the size of your business, your budget, and the tools you need. Smaller businesses might find that Keap fits their needs better, while bigger businesses or those who want a full suite of software might prefer Zoho’s flexibility.


How many people use Keap?

Keap offers sales and marketing automation to more than 125,000 people. Its services include CRM, marketing automation, sales automation, and payments.

Is Keap cloud-based?

Keap, which used to be called Infusionsoft, is a cloud-based sales and marketing suite that includes customer relationship management (CRM), marketing automation, and e-commerce.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.


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