When you own a startup or small business, the lines between your personal life and your work life often cross. A business phone service can help you and your team set some much-needed limits. Having a business phone service is good for both your team and your clients. The right service guards your colleagues’ privacy, stops people from talking to each other outside of work hours, and boosts productivity and cross-team collaboration. At the same time, it helps improve the customer experience and speed up the time it takes to respond to clients and leads.
But which business phone service best meets the wants of your business? Nextiva and Grasshopper are two of the most used choices. Below, we compare Nextiva and Grasshopper in terms of price, advanced features, connections, and how happy customers are with each service.
Both Grasshopper and Nextiva are cloud-based business phone systems that offer local numbers, unlimited voice calls, business texting, and messages. When you compare the two, Nextiva stands out because it has a single solution for phone, video, instant messaging, collaboration, and customer interaction. Grasshopper, on the other hand, is just a virtual phone system with simple calling features that you can use for a set monthly fee.
Nextiva vs Grasshopper: Pricing
Plans for teams of up to four users start at $23.95 per person per month with Nextiva. But this basic package is missing many functions that your team needs. You can expect to pay $27.95 per person per month to add SMS and CRM integrations. The price goes up to $37.95 per month per person if you want all the bells and whistles. Most importantly, if you run a business outside the US, you might not be able to sign up for Nextiva. You need a US address and a US bank account to use Nextiva.
Plans for Grasshopper phones cost between $28 and $80 per month. Unlike Nextiva, you are not charged per user. Grasshopper has all of its features in all of its plans. The only problem is that even with the most advanced Grasshopper plan, you only get five phone lines. If you have a larger team, you’ll need to use extensions.
Nextiva vs Grasshopper Comparison table
The table between Nextiva and Grasshopper shows how their traits and uses are different. Nextiva is a complete VoIP system that works for businesses of all kinds. Grasshopper, on the other hand, is made for small businesses and entrepreneurs and has simple, basic features.
| Feature | Nextiva | Grasshopper |
|---|---|---|
| Overview | Full-featured VoIP business phone system. | Virtual phone system for small businesses and entrepreneurs. |
| Pricing | Subscription-based with multiple plans. | Subscription-based with multiple plans. |
| Phone Numbers | Provides local, toll-free, and vanity numbers. | Offers virtual phone numbers. |
| Call Management | Call routing, IVR, auto-attendants, call queues. | Call forwarding, custom greetings, and call routing. |
| Mobile App | Feature-rich mobile app for remote work. | Mobile app for calls and messages on the go. |
| Voicemail | Voicemail to email, transcription, and visual voicemail. | Voicemail to email and voicemail transcription. |
| Text Messaging | SMS and MMS capabilities for business texting. | Limited SMS capabilities for basic texting. |
| Video Conferencing | Integrated video conferencing for meetings. | No built-in video conferencing (integrate third-party). |
| Integrations | Integrates with various CRM and productivity tools. | Limited integrations with select apps. |
| Team Collaboration | Collaboration features like chat and file sharing. | Basic team collaboration features. |
| Analytics and Reporting | Detailed call analytics and reporting. | Limited call analytics and reporting. |
| Scalability | Suitable for small to large businesses. | Primarily designed for small businesses and solopreneurs. |
| Customer Support | Extensive customer support options. | Limited customer support compared to Nextiva. |
| Reliability | High reliability and uptime. | Generally reliable but may vary based on the plan. |
| Visit Website | Visit Website |
Ease of Use
Both services try to make the world of VoIP and virtual phone systems easier to understand, but they do it in different ways. Nextiva is often praised for its easy-to-use design, which lets people with different levels of technical knowledge use it. Setting up Nextiva is pretty easy, and its dashboard makes it easy for users to find their way around tools like call routing, voicemail, and integrations.
On the other hand, Grasshopper is also easy to use, but it does so in a different way. It is made for entrepreneurs and small businesses that want a quick and easy answer. The Grasshopper mobile app is easy to use, making it a good choice for people who are always on the go. The service is designed to be easy to use, which can be good for people who don’t need all of the features of a more complex system. In the end, both Nextiva and Grasshopper focus on being easy to use, but Nextiva is better for a wider range of people while Grasshopper is better for specific use cases where simplicity is key. Your choice will depend on what you want and what you need.
Nextiva vs Grasshopper: Call Quality and Reliability
Nextiva usually has great call quality, with voice transmissions that are clear and crisp. They spend in strong infrastructure and multiple data centers, which helps them have a high uptime and few call drops. This makes sure that your business calls are always of high quality, which helps you talk to clients and partners in a professional way.
Even though Grasshopper is usually stable, call quality may change from time to time. Since it uses both cell and landline networks, the quality of calls can be affected by things like network congestion and the infrastructure in the area. Even though Grasshopper is a good fit for many businesses, the fact that it uses external providers may cause occasional small call disruptions. This is something to keep in mind if call quality is important to you.
Voicemail transcription
Nextiva has advanced recording technology that accurately turns voicemails into text. This feature saves time and makes communication better by making it easy to look for and share voicemails. On the other hand, Grasshopper also gives voicemail transcription, though the quality may be a little different from Nextiva. This feature can be a game-changer for workers who would rather read their voicemails than listen to them.
It makes it easier to handle messages while on the go. When deciding between these two services, the quality and reliability of voicemail transcription may be important, especially for businesses that want to make communication easier and increase productivity. Carefully compare the different transcription features to see which one fits your wants and preferences best.
Mobile App Experience
Nextiva has a strong and easy-to-use mobile app that lets people use their contact tools while they’re on the go. The Nextiva mobile app has tools like call management, access to voicemail, and messaging, all of which are made to be easy to use on smartphones.
Grasshopper, on the other hand, also has a mobile app, but its main focus is on managing business calls and texts. Even though it may not have as many features as Nextiva, Grasshopper’s mobile app is known for being easy to use and good at getting basic communication chores done. It’s great for entrepreneurs and small business owners who need a simple way to handle calls and texts when they’re not at their desk.
Nextiva vs Grasshopper: Integrations and Compatibility
Nextiva does a great job in this area because it has a large ecosystem of integrations with major customer relationship management (CRM) tools like Salesforce, HubSpot, and Zendesk. It also has options for integrating with productivity suites like Microsoft 365 and Google Workspace, which makes it easier to handle workflows. Also, Nextiva’s open API lets businesses make their own connections, making it a flexible choice for businesses with specific needs.
Even though Grasshopper isn’t as big as Nextiva, it works with key business tools and platforms. It works well with Slack, Zapier, and Google Workspace and makes automation and conversation easier. Small businesses and solopreneurs who want a simple phone system will like how easy Grasshopper is to use.
Nextiva: Pros and Cons
Pros
- Comprehensive VoIP system for businesses of all sizes.
- Feature-rich mobile app for remote work.
- Extensive customer support and reliability.
Cons
- May have a steeper learning curve for small businesses.
Grasshopper: Pros and Cons
Pros
- Simplicity and ease of use, ideal for small businesses.
- Basic team collaboration features.
- Affordable pricing for solopreneurs.
Cons
- Limited scalability for larger businesses.
- Fewer integrations compared to Nextiva.
Nextiva vs Grasshopper: Which one should you consider?
When choosing between Nextiva and Grasshopper, a lot will depend on the goals and priorities of your business. Nextiva has advanced voicemail transcription features that make it a good choice for people who want to handle their messages in an accurate and efficient way. Its wider range of features and connections can also meet the needs of businesses with bigger and more complicated needs.
On the other hand, Grasshopper may be the best choice for small businesses and startups who want a simple, low-cost solution that also transcribes voicemails. In the end, your choice should be based on your budget, the size of your business, and how well the advanced features fit with your communication goals.
FAQs
Grasshopper is a better choice for startups and small businesses than other VoIP phone systems. It’s a simple and easy-to-use VoIP phone service that lets you separate work calls from personal calls without any extra hardware.
Grasshopper works with the phone network you already have, so neither you nor the person you’re calling should notice any difference in call quality. VoIP calls, on the other hand, rely on how good your internet service is.
With its virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX, Nextiva gives both small and large companies a competitive edge.
