VersusNextiva vs Ooma: which VoIP Phone System is right for you?

Nextiva vs Ooma: which VoIP Phone System is right for you?

Nextiva provides complete business VoIP solutions; Ooma provides affordable small business phone services.

There are a lot of things to think about when picking a phone solution for your business, but the most important thing is: what’s best for business? Let’s look at Nextiva vs Ooma, two of the oldest business VoIP services available today. We’ll compare their prices and benefits and then decide which one would be best for your business.

Nextiva and Ooma are two of the best VoIP providers on the market today. Both business phone systems have talk, video, SMS texting, and sometimes even internal team chat, as well as call routing, analytics, and calendar scheduling built right in. But the two VoIP services are not the same in many ways. In this piece, we’ll look at Nextiva and Ooma more closely and compare their prices, features, pros and cons.

Nextiva vs Ooma: Pricing

Nextiva is not one of the most affordable VoIP service companies. The way prices are set up can be confusing. They have different plans with different prices per user based on the size of the team. The most basic plan starts at $17.95 per user per month, but only for companies with 100 or more members on their teams. On their annual plans, teams of four or less pay $23.95 per person per month. But their base plan doesn’t include call recording, Mobile SMS, MMS, or transcriptions of messages. For a team of four or less, a plan with these options costs $27.95 per user per month.

The price for Ooma is pretty simple, and there aren’t any complicated bundles to figure out.

Only two plans exist:

  • Ooma Office costs $19.95 per user per month
  • Ooma Office Pro costs $24.95 per person each month.
  • Ooma Pro Plus costs $29.95 per user each month

Even though there are no hidden fees, the VoIP system’s base plan is missing important features like call recording and message transcription. And you’d have to upgrade to the Pro plan to get access to tools like their desktop app that are must-haves.

Nextiva vs Ooma Comparison table

This table shows the key differences between Nextiva and Ooma for business communication. Both offer VoIP options, but Nextiva has a larger set of services, including unified communications, which makes it a better choice for businesses with a wide range of needs. On the other hand, Ooma is easy to use and affordable, especially for smaller companies. In the end, the decision will come down to your organization’s needs and size.

VoIP Services✓ Advanced VoIP solutions✓ Business VoIP services
Phone Numbers✓ Local, toll-free, and virtual numbers✓ Virtual numbers and porting options
Call Management✓ Call routing, IVR, call forwarding✓ Call forwarding, virtual receptionist
Unified Communications✓ Messaging, video conferencing, team collaborationX
Mobile App✓ iOS and Android apps✓ iOS and Android apps
Auto Attendant✓ Customizable auto-attendant✓ Virtual receptionist with customization
Call Recording✓ Available for an additional fee✓ Included in some plans, add-ons available
CRM Integration✓ Integrates with various CRMs✓ Integrates with Salesforce and other CRMs
Analytics and Reporting✓ In-depth call analytics✓ Call logs and basic reporting
International Calling✓ International calling plans available✓ International calling options
PricingStarts at $19.95/user/monthStarts at $19.95/user/month
Customer Support24/7 customer supportLimited support options
Free Trial✓ 7-day free trial✓ 30-day free trial
Visit Website Visit Website

User Interface and Ease of use

Nextiva vs Ooma

Nextiva is proud of its modern and easy-to-use user design, which makes it a great choice for businesses that want a sleek and easy-to-use platform. It makes call handling, team collaboration, and analytics easier with its well-organized dashboard. Ooma, on the other hand, is all about being simple and clear. Its layout is made to be easy to use, which makes it a great choice for small businesses and people who like things to be simple. Setting up Ooma is surprisingly easy, so users can get their phone system up and running quickly.

Nextiva vs Ooma: Call Quality and Reliability

Nextiva is known for its great reliability and consistent call quality. It has a strong network system that keeps calls from dropping and makes sure the sound is crystal clear. This makes Nextiva the best choice for businesses that need to talk to each other all the time. On the other hand, Ooma has good call clarity, but it isn’t always as consistent as Nextiva. Call quality on Ooma can be affected by things like how fast your internet connection is and how busy the network is. Even though the voice clarity is usually fine, there may be hiccups from time to time, especially in places where the internet link isn’t very stable.

Nextiva vs Ooma: Integrations and Add-Ons

Nextiva has a large community of add-ons and integrations that make it work better. It works well with famous customer relationship management (CRM) tools like Salesforce and HubSpot, making sales and customer support more efficient. Nextiva also works with Microsoft Teams, which makes it easier for people to communicate with each other. Its analytics and reporting add-ons give useful information about call data and performance, which helps businesses improve.

On the other hand, Ooma offers important integrations, such as CRM integrations with systems like Salesforce and Microsoft 365. Even though Ooma may not have as many integrations as Nextiva, it is very flexible and allows businesses to build and create their own integrations using its open API.

Nextiva vs Ooma: Scalability

Nextiva vs Ooma

Nextiva is known for being flexible and able to meet the needs of both small startups and big businesses. It has a lot of different plans and tools that make it easy for a business to grow. As your business grows, you can add more users, lines, and features to Nextiva. This makes it good for scaling processes without having to start from scratch.

On the other hand, Ooma is a reliable VoIP service, but it might be better for smaller businesses or those with contact needs that don’t change much. It has plans that can be changed, but it may not be able to handle a lot of growth or complex business needs. Because of this, Nextiva might be a better choice for businesses that want to grow quickly or need more advanced options for growth. In the end, you should choose between Nextiva and Ooma based on the size of your business, how fast you think it will grow, and how much contact you need.

Nextiva vs Ooma: Customer Support

Nextiva stands out because of its great customer service, which is available 24/7 by phone, live chat, and email. Larger businesses get their own account manager, so they can get personalized help. Nextiva also has a large online information base and a busy community forum where people can help themselves.

On the other hand, Ooma has good customer service, though it may not be as fast as Nextiva. Ooma has phone and email support during work hours, but it isn’t always available on the weekends. They have a full online resource center with Frequently Asked Questions (FAQs) and video tutorials that can help people who want to do things on their own.

Nextiva: Pros and Cons


  • Comprehensive unified communications.
  • Advanced call management features.
  • Robust 24/7 customer support.
  • Integration with various CRMs.
  • International calling options.


  • Complexity for smaller businesses.

Ooma: Pros and Cons


  • Simplicity and cost-effectiveness.
  • User-friendly virtual receptionist.
  • 30-day free trial available.
  • Basic call logs and reporting.


  • Customer support options may be limited.
  • May not scale well for larger enterprises.

Nextiva vs Ooma: which one should you consider?

The choice between Nextiva and Ooma comes down to what your business wants. Nextiva is the better choice if you value good customer service, scalability, and are willing to pay for a higher-end option. It has support available 24 hours a day, 7 days a week, a dedicated account manager, and many tools that can be used by businesses of all sizes.

But if you have a smaller budget and don’t mind not having as much support right away, Ooma can be a cheaper choice. It has good VoIP services and features, making it a good choice for smaller businesses that don’t need as much help. When choosing between Nextiva and Ooma, you should think about your income, the size of your business, and how much help you need.


Is Ooma completely free?

Home users can start with a plan that costs nothing. The only cost is for the phone system itself and any tools you might need to get started.

Does Ooma slow Internet speed?

The best sound quality will happen if you put the Telo between your modem and router. With this set up, Ooma can give your phone calls more importance than other network traffic. Don’t worry, this won’t make your Internet link move more slowly.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.
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