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Pipedrive vs Freshsales: which CRM is right for you?

CRM solutions Pipedrive and Freshsales offer different functionality for sales and customer relationship management.

Finding new customers and getting to know them is a hard but satisfying job. You may have heard of Freshsales and Pipedrive if you’re looking for customer relationship management tools to add to your business. Whether your business is big or small, these CRM tools can help you connect with your customers better. Pipedrive and Freshsales are both customer relationship management (CRM) programs that are easy to use and have a lot of features.

Pipedrive’s best features are its visual sales pipeline, which makes it easy for users to move deals from one stage to the next, as well as its strong reporting and wide range of interfaces. Freshsales, on the other hand, has a free plan, a great in-app phone, and tools like sales forecasting and auto-profile enrichment, which make it a better choice for most small companies.

Pipedrive vs Freshsales: Pricing

Pipedrive has four subscription plans that run from $14.90 to $99 per user per month when billed yearly. All plans include lead and deal management, customizable pipelines, a two-way inbox, discovery of deal rotting (leads that aren’t being worked on), and the ability to export and import data. Users can add more features to their lead management by buying the lead booster add-on, which includes robots, live chat, and web forms, among other things.

The following is a list of add-ons Pipedrive offers:

  • LeadBooster, an advanced set of tools for generating leads, starts at $32.50 per month.
  • Web Visitors (web tracking and lead ranking): $4 per month
  • Document organization software Smart Docs costs $32.50 per month.
Starting Monthly Price(Annual Contract)$14.90 per user, per month$15 per user, per month
Starting Monthly Price(Month-to-Month Contract)$19.90 per user, per month$18 per user, per month
Free Trial14 days21 days
Free Plan

On the other hand, Freshsales has a free plan that lets you add as many people as you want, and its paid plans range from $15 to $69 per year. All plans come with basic features like managing contacts, deals, and activities, as well as an in-app phone with lots of features. You can also buy add-on tools for Freshsales, like the CPQ (configure, price, and quote) feature, which lets you make branded invoices, quotes, contracts, and workflows for chores that you do often.

Here’s a list of the add-ons that Freshsales has to offer:

  • Configure, Price, Quote (CPQ), and Billing: $75 per user, per month
  • Extra bot sessions: $75 per month for 1,000 bot sessions
  • workflow: $5 for each extra workflow

Pipedrive vs Freshsales Comparison table

This table compares Pipedrive and Freshsales and shows their CRM features, price, customization options, and automation tools. This helps businesses choose the CRM solution that fits their needs and goals the best.

PricingVarious pricing tiers, starting from affordable plans.Multiple pricing options, including a free plan.
Contact ManagementManage and organize leads and contacts effectively.Centralize customer data for streamlined communication.
Sales PipelineVisualize and customize your sales pipeline stages.Customize sales pipeline stages and workflows.
Email IntegrationIntegrate with email for tracking and communication.Seamless email integration with tracking capabilities.
AutomationAutomate repetitive tasks and workflows.Automate tasks and processes for efficiency.
Lead ScoringScore and prioritize leads for better targeting.Assign lead scores based on engagement and fit.
Reporting and AnalyticsAccess detailed sales performance analytics.Generate reports and analytics for insights.
Mobile AppUse a mobile app for on-the-go access.Mobile app for managing sales activities remotely.
CustomizationHighly customizable with extensive features.Customizable to adapt to specific business needs.
IntegrationsOffers a variety of integrations with third-party apps.Integrates with popular tools for enhanced functionality.
SupportOffers email and chat support, plus extensive resources.Provides customer support, including phone assistance.
AI and Machine LearningUses AI to predict deal outcomes and prioritize leads.Leverages AI for insights and recommendations.
User-FriendlinessKnown for its user-friendly interface.Designed for ease of use with intuitive navigation.
ScalabilitySuitable for businesses of all sizes.Scalable to meet the needs of growing businesses.
Free TrialOffers a free trial period for testing.Provides a free plan and a free trial option.
Visit Website Visit Website

Pipedrive vs Freshsales: User Experience and Interface

Pipedrive vs Freshsales

Pipedrive’s design is easy to use and understand. Its dashboard is easy on the eyes and gives a quick look at sales channels and deals. Users like how easy it is to manage leads and deals with the drag-and-drop feature. Pipedrive has a clean design that makes it easy to move around, and users can change it to fit their own routines. Some users, especially those who have never used a CRM system before, may find the many options to be too much.

Freshsales has a simple, easy-to-use design that puts an emphasis on speed and effectiveness. It’s easy for people to understand quickly because of how it looks and how it’s set up. Freshsales has built-in tools like email tracking and lead scoring that help users be more productive. People like how responsive the CRM’s mobile app is, which lets users handle jobs on the go. Freshsales is great at being easy to use, but some users might want more ways to customize it to their needs.

Pipedrive vs Freshsales: Customization and Scalability

Pipedrive’s best feature is that it lets you make it your own. Users can change the sales pipelines, stages, and fields to fit their own workflows, so it can be used in many different businesses. Its large community of third-party integrations gives users even more ways to customize it and make it work for them in a seamless way.

Pipedrive is good for growth businesses when it comes to being able to add more users. It has different pricing plans, so businesses can start out small and move up as they grow. This makes sure that Pipedrive can keep up with the changing needs of businesses without forcing them to switch to a different CRM.

Even though Freshsales has some tailoring options, it may not be as deep as Pipedrive. It lets users change fields, views, and automation rules, but it may be less flexible than Pipedrive when it comes to fitting different processes. In terms of scalability, Freshsales gives small and medium-sized businesses good choices. But it may not be as flexible and scalable as Pipedrive’s more comprehensive plans for bigger businesses with more complex needs.

Pipedrive vs Freshsales: Integration Options

Pipedrive vs Freshsales

Pipedrive has a large marketplace with over 250 integrations, including famous tools like Zapier, Mailchimp, and Google Workspace. This makes it easy for data to flow and automations to work. It also has a powerful API that can be used for custom applications.

Freshsales, on the other hand, isn’t as big, but it does offer about 150 connections with important apps like Mailchimp, Slack, and QuickBooks. Its partnerships are mostly about sales, marketing, and customer service, which is in line with what it does best. Through these connections, Freshsales makes sure that data and processes are in sync.

Pipedrive vs Freshsales: Use Cases and Target Audience

Pipedrive works well for small to medium-sized businesses and sales teams that value an efficient, visual sales process. Its easy-to-use interface and powerful pipeline management make it perfect for sales professionals who want to better track leads, handle deals, and predict sales. Pipedrive is great for real estate and consulting companies, where deal management and sales automation are very important.

Freshsales, on the other hand, is made for businesses of all sizes, from small and medium-sized businesses (SMBs) to big enterprises (Enterprises). Its best feature is that it is powered by AI, which makes it a useful tool for companies that want to learn more about lead scoring and engagement. Freshsales works best in fields like e-commerce and software development where making decisions based on data is essential.

Pipedrive: Pros and Cons


  • User-friendly interface.
  • Highly customizable.
  • Effective sales pipeline visualization.
  • Strong email integration.
  • Predictive sales AI.


  • May require additional integrations.
  • Limited built-in marketing features.

Freshsales: Pros and Cons


  • Offers a free plan.
  • Excellent mobile app.
  • Robust lead scoring.
  • Advanced AI-driven insights.
  • Phone support available.


  • Learning curve for customization.
  • Limited third-party integrations.

Pipedrive vs Freshsales: which one should you consider?

Which one you choose between Pipedrive and Freshsales will depend on what your business wants. Pipedrive is a good choice for small to medium-sized businesses or sales teams that want to handle their pipelines in an easy and straightforward way. It’s great for improving sales processes because it’s easy to use.

On the other hand, Freshsales takes a more data-driven approach and uses AI to score leads and get information about how customers are engaging with them. It works well for businesses of all kinds, especially those that need advanced analytics and automation tools.

If you want an easy-to-use CRM for simple sales tasks, you might want to think about Pipedrive. Choose Freshsales if you want to boost your sales efforts with high-tech tools that are driven by data. In the end, your choice should fit with the goals and size of your business.


Is Freshsales a CRM?

Freshsales is a cloud-based customer relationship management (CRM) solution that helps businesses in many different industries manage their interactions with current and future customers. Some of the features are one-click phone, tracking of sales leads, sales management, tracking of events, and more.

Is Pipedrive like Salesforce?

Both Pipedrive and Salesforce work with a wide range of third-party apps. The biggest difference is that Salesforce can connect to more than 3,000 third-party apps, but Pipedrive can only connect to about 350 apps.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.


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