Fix PlayStation Store Not Working on PS4, PS5: Best Solutions

These days, problems with PlayStation are pretty common, like when the PlayStation Store Not Working. Why not just make a backup server that will run for a long time before making any changes to the main server? The first thing you can do if your PS store will not work unless it is in maintenance mode is to close and reopen it.

If the problem still happens, try restarting both your PlayStation and your wifi router. You can also try reconnecting to the same wifi or a different wifi. If your problem is still not solved, you can try some more advanced solutions. So let us go deeper and learn more about the problem and how to solve it.

Fix PlayStation Store Not Working on PS4, PS5

PlayStation Store Not Working

The PS Store is one of the best things about the PlayStation. Users can buy games and get to other apps like HBO Max, Netflix, websites, and even YouTube through this PS Store.

The PlayStation Store does not work all the time, and you have a lot of trouble getting to it. But if the PlayStation Store will not work on your PS4 or PS5, you can fix the problem.

Check PlayStation Servers

Before you make any changes to your PS4 or PS5, try to figure out if the issue is with your device or with the PlayStation server. The PlayStation Store does not always work because there are problems with the servers. You can find out what is going on with the server by going to the official PlayStation website.

If you can not use the PlayStation Store, the best thing to do is wait until the team fixes the problem. But you can fix the problem if the PlayStation Store’s servers are having trouble. If the server is up and running but the PlayStation Store still will not work, try to fix the problem in other ways.

Restart Your PS4 and PS5

You can also restart your PS4 or PS5 to fix the problem. Restarting the device fixes the problem and reloads its resources if there are temporary bugs or problems. To restart the device, do the following:

On PS4:

  • Holding down the PS button on the controller will take you to the Quick Menu on your PS4.
  • Now, click on the tab for Power.
  • Again, select Restart PS4 and press the O and X buttons on the controller.

On PS5:

  • To get to the Quick Menu, find the PS button on the Controller and press it.
  • Here, choose the option to Restart PS5.
  • Last, press the Controller’s O and X buttons to move on.

Check and Reset Your Network

The PlayStation Store might not work because of a problem with the network or a slow internet connection. You already know that the PS Store is an online platform that you can only use if you have a stable and good internet connection.

Use the website to measure the speed of the network to find out if the Internet connection is working properly.

If the problem is with the network connection, restart your router or modem to make the link between the router and ISP’s server work again. Try unplugging the router’s power cable from the outlet and waiting a few seconds before plugging it back into the router.

Test your network to see if the problem is fixed after you have done all of the steps. If the network problem is not fixed, call your Internet service provider (ISP) to fix the router network problem.

Clear Your Cache

The PlayStation Store might not work because of the cache on your console. Clearing the cache can sometimes fix the problem. Go to Settings > Storage > System Storage > Application Data > Delete to clear your cache. Choose “Delete” from the menu to clear your console’s cache.

Log Out and Log back into Your PSN Account

If the PlayStation Store is still not working, try signing out and signing back in. Due to some glitches and bugs on the PlayStation Store, the data has sometimes been messed up. You can fix this by logging into your PSN account again on the PlayStation Store.

On PS4:

  • Go to your PS4’s settings.
  • Here, click the button that says “Account Management.”
  • Select the Sign Out option once more.

On PS5:

  • Use the Controller to go to the Settings menu on your PS4.
  • Here, click on the account of the user.
  • Lastly, click on the Sign Out option on the other tab.
  • Wait a few minutes after logging out of your PS4 and PS5 and then log back into your PlayStation Network account.

Try Another PSN Account

Most people set up PSN accounts in a different region so they can access extra content that is locked in their own. Using a PSN account in this way can be a big problem, though. But if you can not get the PlayStation Store to work on your PS4 or PS5, try switching to a PSN account.

If you already have another account, you can switch it or make a new one with the correct origin. It helps you figure out why your PS4 or PS5 PlayStation Store will not work.

Update Your PS4 or PS5

Update the PlayStation Store is another way to fix the problem. Sometimes, problems with your PlayStation software can also stop the PlayStation Store from working. In this case, Sony has already fixed the problem by putting out a new software update. Follow these steps to update your PS4 or PS5:

On PS4:

  • Go to the console’s Settings page and find the tab for System Software update.
  • Now, click the Update Now button and wait for the PlayStation 4 to check for updates.
  • Lastly, if the console finds a new version of the software update, click the Accept button.

On PS5:

  • Go to your PS5’s Settings page.
  • Select the System tab here.
  • Click on System Software in the System tab, then click on Update and Settings for System Software.
  • Last, click on Update System Software and choose Update Using Internet.
  • Go back to the PlayStation Store after the update to see if the problem is fixed.

Contact Customer Support Team

If your PlayStation Store is not working, you should get help from the customer service team. You can reach them by phone, email, live chat, or social media. You should contact them through their customer service website so they can give you the most accurate and up-to-date information. Also, you should tell them as much as you can about the problem you are having so they can help you find the right solution.

PlayStation Store Won’t Load Error Causes

The error in question does not happen very often, and if it does, you may be dealing with one of the most frustrating console problems. We have found several problems and common threads.

But the problem could be caused by a number of things, including bugs, and Sony does not have an official fix. But if you can find the cause at its core, you may be able to go straight to the solution you need. Here’s what you might have to deal with:

  • The servers for PlayStation are down. It does happen sometimes, and it is simple to check. They go down to be fixed or because something went wrong.
  • Your system has been messed up. At least once a year, the database in the console needs to be cleaned up. You can do it through the safe mode menu, and you will know this is the problem if the console is acting strangely or is taking longer than usual to do things.
  • Your PlayStation is not the latest version. By updating the system, random errors and problems with compatibility are fixed.
  • Your system has a random bug. You may have problems with your PlayStation, but you can fix them quickly, just like any other problem.
  • Your router is not letting people connect because of its NAT Type. This built-in security measure controls how devices on the network can share and connect to each other. To change the router, you have to get into its settings.
  • Your connection is unstable. Internet connections that are slow, unreliable, or unstable could also be to blame. You can try something on the console if you do not want to change your Internet service.
  • If you have the error, you will be stuck on the loading screen when you try to go to the Store.


Why is my PlayStation Store on PS4 not loading?

You might not be able to get to the Playstation Store on your PS4 or PS5 because your internet connection is too slow. Since the PS Store is online, you need a stable internet connection to get to it and download games.

Does the PS4 store work on PS5?

Yes, the PS5 Digital Edition can run PS4 games, but only in digital form. It means that you can not use the physical discs of PS4 games to play them on the PS5. But if you bought the games digitally from the Playstation Store on your PS4, you can play them on your PS5 with no problems.

Why can’t I download some of my PS4 games on the PS5?

Make sure they have enough space on their PS5 for the download. When there is not enough space on the assigned storage drive, the “Can not install” error often shows up. Users will need to make space on the drive by deleting games, media, or other content, or by adding more storage with an SSD or external hard drive.

How do I get my PS4 games to work on my PS5?

Go to Setting on the PS5. Now, go to Saved Data and Game/App Settings and choose Saved Data (PS4) and then Cloud Storage. If you choose Download to Console Storage, you will see all of the save files you can download to your PS5.

How do I download purchased games from PS4 to PS5?

Choose Game Library > Purchased on the PlayStation App. Choose the game you want to download from the list of games you have bought and then click Download. Select which of the linked PS4 or PS5 consoles you want to download to. Your game will start to download on its own.

Lucas Simonds
Lucas Simonds
At Bollyinside, Lucas Simonds serves in the role of Senior Editor. He finds entertainment in anything and everything related to technology, from laptops to smartphones and everything in between. His favorite hobby may be collecting headphones of all shapes and sizes, even if he keeps them all in the same drawer.


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