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ArticleVersusSAP Commerce Cloud vs Sales Cloud: what's the difference?

SAP Commerce Cloud vs Sales Cloud: what’s the difference?

Customer relationship management is SAP Sales Cloud and omnichannel commerce is SAP Commerce Cloud.

SAP Commerce Cloud and SAP Sales Cloud are two of the best cloud-based services for omnichannel shopping and customer relationship management (CRM). Both are important tools for businesses that want to make more sales and give their customers a better experience.

SAP Commerce Cloud (formerly Hybris) is a multichannel ecommerce and order management system that helps businesses sell more goods, services, and digital content through every touchpoint, channel, and device. This solution is available as a SaaS or on-premise. SAP Sales Cloud, formerly called SAP Cloud for Sales, is a cloud-based sales application that can automate sales, connect to business resource planning (ERP), and let people work together.

Whether you should use SAP Commerce Cloud or SAP Sales Cloud depends on your needs. SAP shopping Cloud is a good choice if you want an all-in-one platform for omnichannel shopping. SAP Sales Cloud is a good choice if you are looking for a CRM solution to help you manage your sales process.

SAP Commerce Cloud vs Sales Cloud Compariso Table

SAP Commerce Cloud is an eCommerce platform for companies to sell goods and services online. SAP Sales Cloud is a CRM platform for sales teams to manage their leads, opportunities, and customers.

FeatureSAP Commerce CloudSAP Sales Cloud
PurposeeCommerce platformSales force automation CRM
Target audienceB2C, B2B, and B2B2C businessesSales teams
Key featuresProduct catalog management, order management, payment processing, customer relationship management (CRM), marketing automation, search engine optimization (SEO)Lead management, contact management, opportunity management, quote management, forecasting, reporting
PricingSubscription-based, tiered pricingSubscription-based, tiered pricing
IntegrationsIntegrates with other SAP products and solutions, as well as third-party applicationsIntegrates with other SAP products and solutions, as well as third-party applications
StrengthsHighly scalable and customizable, robust feature setEasy to use, intuitive interface, strong CRM capabilities
WeaknessesCan be complex and expensive to implement, limited support for some featuresNot as scalable or customizable as SAP Commerce Cloud, lacks some advanced CRM features
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SAP Commerce Cloud vs Sales Cloud: User Interface and Ease of Use

SAP Commerce Cloud vs Sales Cloud

SAP Commerce Cloud is a cloud-based eCommerce tool that has a lot of features, like managing products and orders, managing customer relationships (CRM), and automating marketing. The user design is simple, modern, and easy to use. The fact that the SAP Commerce Cloud user experience is easy to change is one of the things I like most about it. You can change the interface to fit your business’s needs, and you can also make your own dashboards to keep track of key data.

Sales Cloud is a cloud-based CRM platform that helps businesses track customer interactions, handle their sales pipeline, and close more deals. Also, the user design is clean, modern, and easy to use. The fact that the Sales Cloud user experience works well with other Salesforce products like Marketing Cloud and Service Cloud is one of the things I like most about it. This makes it easy for different systems to share info and get a full picture of your customers.

FeatureSAP Commerce CloudSales Cloud
User interfaceModern and intuitiveTraditional
Ease of useEasy to learn and useCan be overwhelming for new users
Customization optionsExtensiveGood

I also like that the Sales Cloud user interface is easy to use on mobile devices. You can handle your sales pipeline and look at your sales data from anywhere, on any device. Both SAP Commerce Cloud and Sales Cloud are easy to learn and use, in my experience. But I’ve found that the learning curve for SAP Commerce Cloud is a bit higher, especially if you are new to eCommerce.

One of the things I like best about SAP Commerce Cloud is that it comes with a lot of tools and templates that are already made. This makes it easy to get started right away, even if you don’t know much about technology. I also like that SAP Commerce Cloud has a large group of users and workers who work together well. This means that if you get stuck, there are a lot of ways to get help.

SAP Commerce Cloud vs Sales Cloud: Deployment and Integration

SAP Commerce Cloud is a tool that runs in the cloud, so it is easy to set up. You can sign up for a free trial or buy a subscription, and then you can use the site right away.

On the other hand, Sales Cloud is a hybrid tool that can be set up both on-premises and in the cloud. On-premises deployment can be harder and take more time because you have to install and set up the software on your own computers. The cloud makes deployment easier, but it can cost more.

The SAP Customer Experience Integration (CEI) tool can be used to connect SAP Commerce Cloud and SAP Sales Cloud. CEI gives a set of pre-built connectors that make it easy to connect the two systems. But I’ve found that the merger process can be hard, especially when the integration is complicated. CEI doesn’t cover every possible way to integrate, so you might need to write your own code.

FeatureSAP Commerce CloudSales Cloud
IntegrationPre-built integrations with SAP and third-party applications, open APIs, pre-built integration suitePre-built integrations with SAP and third-party applications

CEI can also be slow and useless, especially when it has to deal with a lot of data. I’ve seen situations in which CEI connections slowed down both SAP Commerce Cloud and Sales Cloud. From what I’ve seen, a managed service provider (MSP) is the best way to set up and connect SAP Commerce Cloud and Sales Cloud.

An MSP can help you choose the best deployment method for your needs and make sure that the two systems work well together. One thing to remember is that both SAP Commerce Cloud and Sales Cloud are powerful tools that can be hard to set up and connect. To make sure your job goes well, you should carefully plan it and work with professionals who have done this before.

SAP Commerce Cloud vs Sales Cloud: Customization and Flexibility

SAP Commerce Cloud vs Sales Cloud

SAP Commerce Cloud is a headless commerce platform, which means that the storefront is separate from the backend commerce system. This makes it very easy to change the location to fit your business’s needs. The SAP Commerce Cloud APIs can also be used to connect to other systems, like your CRM or ERP system.

I’ve found that SAP Commerce Cloud is very adaptable and easy to change. I was able to make a unique storefront for a client that worked with their SAP ERP system, for example. The storefront was made to fit the wants of the client’s business model, which is B2B.

FeatureSAP Commerce CloudSales Cloud
Customization optionsExtensiveGood
Coding requiredYesNo
Pre-built extensions and integrationsLimitedWide range
Integration with other SAP productsYesNo
Learning curveHighLow

Sales Cloud is a CRM tool, and it wasn’t made for e-commerce in the first place. But Sales Cloud can be used to make an online shop for either B2C or B2B sales. There are many ways to customize Sales Cloud, but it is not as open as SAP Commerce Cloud. For instance, it’s harder to change the look of the website in Sales Cloud. Also, the APIs for Sales Cloud are not as powerful as the APIs for SAP Commerce Cloud.

I’ve found that Sales Cloud is less adaptable and harder to change than SAP Commerce Cloud. For instance, I once worked on a project to make a website for B2B e-commerce in Sales Cloud. The job was difficult and took a lot of time, and we had to make a lot of concessions to meet the client’s needs.

SAP Commerce Cloud vs Sales Cloud: Security and Compliance

Both SAP Commerce Cloud and Sales Cloud are cloud-based systems that are very safe. They offer a lot of safety factors, such as:

  • Encrypting data: All of the data saved in SAP Commerce Cloud and Sales Cloud is encrypted both when it is at rest and when it is in transit. This means that even if someone got into your data without your permission, they couldn’t read it.
  • Access control: Controlling who has access to your data and what they can do with it is possible with SAP Commerce Cloud and Sales Cloud. You can set up user jobs and permissions to make sure that only the right people can see sensitive information.
  • Security monitoring: Both SAP Commerce Cloud and SAP Sales Cloud keep an eye out for security threats all the time. If they find a threat, they will take steps to stop it and let you know.

In addition to these general security features, SAP Commerce Cloud and Sales Cloud also have a number of compliance features that can help you meet your legal requirements. For example, both platforms are PCI DSS compliant, which means that they meet the security standards needed to handle credit card payments.

I have worked with a number of companies who use SAP Commerce Cloud and Sales Cloud. Both platforms’ security and compliance features have pleased me. For example, one client was able to meet PCI DSS requirements in just a few months by using SAP Commerce Cloud.

Using Sales Cloud, another client was able to set up a new security policy that forced all users to use multi-factor authentication. This strategy made it less likely that someone would get into the client’s data without permission. Overall, I think that both the SAP Commerce Cloud and the SAP Sales Cloud are very safe and legal systems. They offer a wide range of security and compliance features to help businesses protect their data and meet regulatory standards.

SAP Commerce Cloud: Pros and Cons


  • Robust e-commerce features.
  • Highly customizable for online stores.
  • Scalable for growing e-commerce operations.


  • Limited CRM capabilities.
  • May require custom development for integrations.

Sales Cloud: Pros and Cons


  • Easy to use and implement, even for small businesses.
  • Affordable, especially compared to some other CRM systems.
  • Strong focus on customer relationship management (CRM), with features such as lead management, opportunity tracking, and customer service.


  • Limited integration with other SAP products.
  • Not as scalable as some other CRM systems, may not be suitable for large businesses.

SAP Commerce Cloud vs Sales Cloud: which one should you consider?

SAP Commerce Cloud is a good choice if you run a business that sells most of its goods and services online. It has a wide range of tools that can help you run your e-commerce business well. Sales Cloud is a good choice if your business is mostly about making sales. It can help you keep track of your leads, handle your sales pipeline, and close more deals.

But if you’re a business that needs a system for both e-commerce and sales, SAP Commerce Cloud might be a good choice. It can work with SAP Sales Cloud to give you a full answer for all of your sales and marketing needs. In the end, the best way to decide which platform is right for you is to think about your needs and wants. Think about your income, your technical skills, and your plans for growth in the future.


What is the difference between sales cloud and commerce cloud?

Sales Cloud is a program that lets you look at, keep track of, and report on sales processes. Service Cloud is an app that helps customers along their shopping journeys by focusing on communication and the customer experience. Commerce Cloud is based on how B2B and B2C companies sell and buy across all platforms.

Is commerce cloud part of sales cloud?

The Salesforce Customer Success Platform includes Commerce Cloud as an important part. Salesforce helps with every step of the customer’s journey, including shopping, marketing, sales, customer service, communities, and more.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.


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