ArticleVersusThryv vs Zoho CRM: which one is right for your business?

Thryv vs Zoho CRM: which one is right for your business?

Zoho CRM handles customer relationships and sales automation, whereas Thryv handles business management.

Thryv and Zoho CRM are both important players in the world of customer relationship management (CRM) software, which is used by modern companies to improve their interactions with customers and streamline their operations. Thryv is all-in-one management software that runs in the cloud and is made for small businesses.

Thryv combines contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment handling, and more. Zoho CRM is cloud-based customer relationship management (CRM) software that helps businesses of all kinds close deals faster, better, and smarter. The system lets businesses reach their customers through all channels, such as the phone, email, social media, and live chat.

Thryv vs Zoho CRM Comparison Table

This table shows comparisons between Thryv and Zoho CRM. Thryv has tools that are easy to use and are geared toward small businesses, while Zoho CRM has a solution that is flexible and can be used by businesses of all kinds. When picking, think about what you need.

FeatureThryvZoho CRM
Contact Management✔ Comprehensive contact database✔ Detailed contact profiles and histories
Sales Pipeline Management✔ Visualize and manage sales stages✔ Customizable sales processes
Email Marketing✔ Integrated email campaigns✔ Email automation and tracking
Task and Activity Tracking✔ Monitor tasks and appointments✔ Track sales activities and follow-ups
Lead and Deal Tracking✔ Lead capture and deal management✔ Lead conversion and deal tracking
Reporting and Analytics✔ Basic reporting and performance insights✔ Advanced analytics and reporting
Automation✔ Workflow automation✔ Process automation and workflows
Mobile Accessibility✔ Mobile app for on-the-go access✔ Mobile CRM app for iOS and Android
Integration Options✔ Limited third-party integrations✔ Extensive integration marketplace
Customer Support✔ Email and phone support✔ Extensive support options and community
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Thryv vs Zoho CRM: User Interface and Ease of Use

Thryv vs Zoho CRM

Thryv has a layout that is easy to use and was made with small businesses in mind. Its homepage is easy to use and gives you quick access to important features like managing contacts, setting up appointments, and automating marketing. The clean look of Thryv is meant to make jobs easier for people who may not be very tech-savvy.

On the other hand, Zoho CRM serves a wider range of customers, from small businesses to big ones. It has a lot of features, which can make its design seem more complicated to new users. But Zoho CRM makes up for this by giving users a lot of ways to change the layout so that it fits their needs.

Thryv vs Zoho CRM: Customization and Scalability

Compared to Zoho CRM, Thryv doesn’t have as many ways to customize it. It’s mostly for small and medium-sized businesses because it comes with pre-built templates and tools that are made for certain industries. It’s easy to use and good for businesses that want to keep things simple, but it might not meet the needs of bigger or more specialized businesses.

On the other hand, Zoho CRM shines when it comes to being able to be changed and grown. It has a lot of choices for customization, which lets businesses make the CRM fit their own processes and needs. Because it is so flexible, it can be used in a wide range of industries and company sizes, from small businesses to big corporations. The modular design of Zoho CRM also lets users increase their CRM as their business grows, making sure it stays a useful tool even as needs change.

Thryv vs Zoho CRM: Integrations and Third-Party Apps

Thryv vs Zoho CRM

Thryv has a variety of integrations and third-party app choices, such as Google Calendar, QuickBooks, and Outlook, which are all popular tools. It lets users connect to different business tools to make their workflow more efficient and keep their data in sync.

On the other hand, Zoho CRM has a marketplace with over 1,000 different interfaces and third-party apps. These include connections with email marketing platforms like Mailchimp, e-commerce solutions like Shopify, and project management tools like Trello. Because Zoho CRM has a large community, users can change their CRM experience to fit their business needs.

Thryv vs Zoho CRM: Customer Support and Training Resources

Thryv gives its users a lot of help in the form of customer service and training materials. They have a dedicated support team that can be reached by phone, email, or chat during work hours. This makes sure that help is available quickly. Thryv also has a large knowledge base with articles, tutorials, and video guides to help users learn how to use the CRM successfully. They also hold webinars and training events to help users get better at what they do.

Zoho CRM, on the other hand, has a lot of support and training choices. They offer different ways for users to get help, such as by phone, email, chat, and a community website. Zoho’s detailed documentation and video lessons cover a wide range of topics and make it easier for users to figure out how to solve problems on their own. Zoho University offers users who want to learn more about CRM training classes, webinars, and certification courses.

Thryv: Pros and Cons


  • User-friendly interface, ideal for small businesses.
  • Integrated payment processing and e-commerce capabilities.
  • Includes inventory management features.


  • Limited customization and scalability.
  • Fewer third-party integrations.

Zoho CRM: Pros and Cons


  • Highly customizable and scalable.
  • Extensive third-party integrations.
  • Suitable for businesses of all sizes.


  • Learning curve for complex setups.
  • Higher pricing for advanced features.

Thryv vs Zoho CRM: which one should you consider?

Which one you choose between Thryv and Zoho CRM relies on the needs of your business. Thryv is an all-in-one business management tool that is great for small to medium-sized businesses that want a complete solution that includes CRM, marketing, and more. It does a great job of making operations and contact with clients easier.

Zoho CRM, on the other hand, is a powerful CRM system that allows for a lot of customization and automation. It works well for businesses that want a customer relationship management system that is highly customized.

In the end, the choice depends on what’s most important to you. Thryv could be a good choice if you like things to be simple and have more than one use. Zoho CRM is the better choice for businesses that want to use advanced CRM features and customize them. Carefully consider your needs so you can make a good choice.


Who is Zoho CRM best for?

Zoho CRM is a great CRM tool for small businesses that is easy to use and can grow as your business does. Its free CRM plan is popular with new businesses that want an easy way to track leads and keep track of contacts without spending any money.

Is Thryv a SaaS company?

Thryv Holdings, Inc. is the leader in the world when it comes to tools for small businesses. Our award-winning SaaS platform, Thryv, helps more than 50,000 small and medium-sized businesses (SMBs) grow and modernize their operations, giving them the tools they need to win in today’s market.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.
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