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Zoho CRM vs Zoho CRM Plus: which CRM is right for you?

Zoho CRM is a standalone CRM, while Zoho CRM Plus adds features.

Zoho CRM and Zoho CRM Plus are two powerful programs made by Zoho Corporation. They both help businesses grow by making it easier for them to handle their relationships with customers. Zoho CRM is a platform for managing customer relationships that is useful for businesses of all kinds. It has a wide range of tools for automating sales, marketing, analytics, and customer service, all of which are neatly integrated into a single environment. This makes it possible for businesses to streamline their processes, learn useful things from customer data, and set up interactions with customers that go smoothly.

Zoho CRM Plus, on the other hand, goes one step further by giving a suite of applications that goes beyond CRM. It includes not only the main CRM features but also tools like Zoho Desk for customer help, Zoho Social for managing social media, Zoho Analytics for advanced data analysis, and more. Zoho CRM Plus is a great way for businesses to bring all of their customer-focused processes under one roof, which improves collaboration and efficiency across departments.

Zoho CRM vs Zoho CRM Plus Comparison table

The table below shows the differences between Zoho CRM and Zoho CRM Plus. CRM Plus has advanced features like automated marketing, product management, and premium support. This makes it a good choice for businesses that need more than just the basic CRM functions.

FeatureZoho CRMZoho CRM Plus
PricingVarious pricing plans available.Higher-priced plan with more features.
Contact ManagementYesYes
Sales AutomationYesYes
Lead and Deal TrackingYesYes
Email IntegrationYesYes
Marketing AutomationLimited marketing features.Advanced marketing automation included.
Advanced AnalyticsLimited analytics.Advanced reporting and analytics tools.
Multi-Channel SupportPhone, email, chat, and social media.Multi-channel support with additional tools.
Inventory ManagementNoYes
Advanced CustomizationLimited customization options.Enhanced customization capabilities.
AI-Powered InsightsBasic AI insights.Advanced AI and analytics.
Mobile AccessibilityMobile app available.Mobile app included.
Integration OptionsExtensive third-party integrations.Enhanced integration capabilities.
Customer SupportStandard support.Premium support and services.
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Zoho CRM vs Zoho CRM Plus: User Interface and Ease of Use

Zoho CRM vs Zoho CRM Plus

I’ve used both Zoho CRM and Zoho CRM Plus, and Zoho CRM Plus is easier to use and has a more user-friendly layout. The interface for Zoho CRM is clean and current, but it can be hard to figure out at first. There are a lot of features and settings to figure out, and it can take a while to figure out how to use them all well. The layout for Zoho CRM Plus is cleaner and more focused on the most important features. It can also be changed more, so users can make it fit their wants.

Zoho CRM Plus was easier to learn and use, in my opinion, than Zoho CRM. The menus and scrolling are easier to use, and there is more information in the help files. I also like that all of Zoho CRM Plus’s features have a single interface. This makes it easy to switch between modules and see how all the data is linked. Overall, I found Zoho CRM Plus to be a better CRM solution than Zoho CRM. It was easy to use and more user-friendly.

Zoho CRM vs Zoho CRM Plus: Customization and Integration Options

Zoho CRM Plus gives you more ways to change it and connect it than Zoho CRM. This is because Zoho CRM Plus is a single platform that includes a number of other Zoho apps, such as Zoho Campaigns, Zoho Desk, and Zoho SalesIQ.

Users of Zoho CRM Plus can change the software to meet their own needs. This means being able to:

  • Modules can have their own fields and styles added.
  • Make your own dashboards and results.
  • Make your own processes and rules for automation
  • Add your own functions and scripts to the app.

I’ve used Zoho CRM Plus to make changes to the platform so that it fits the needs of my sales team. I added custom fields to the leads and chances modules, for example, so that we could keep track of important information. I also made custom reports and screens to give my team information about how well they were doing. Zoho CRM Plus works with more than 1,000 business apps that are not made by Zoho. This lets users connect Zoho CRM to the tools and workflows they already use.

I have connected Zoho CRM Plus to a number of third-party apps, such as our marketing automation platform and our customer help system. This has made our business and customer service more efficient. Overall, Zoho CRM Plus gives you more ways to change things and connect them than Zoho CRM. Because of this, it’s a good choice for businesses that want to make the tool fit their needs and connect it to their other systems.

Zoho CRM vs Zoho CRM Plus: Sales and Marketing Tools

Zoho CRM vs Zoho CRM Plus

Zoho CRM is a good option for businesses that want a simple CRM system. It is easy to use and cheap, and it has a good set of tools for managing leads, sales opportunities, and customers. But Zoho CRM doesn’t have all the features that bigger businesses might need, like marketing automation, project management, and customer support. Zoho CRM Plus is a more complete CRM solution that includes all of the features of Zoho CRM as well as tools for marketing, customer support, and project management.

Zoho CRM Plus is my favorite because it gives me everything I need to run my sales and marketing efforts. I can use the marketing automation features to make and send focused email campaigns, the project management features to track how my team is doing on tasks, and the customer support features to solve customer problems quickly and easily. Overall, Zoho CRM Plus is a great choice for businesses of any size that want a unified tool for customer service.

It has a lot of tools for sales, marketing, customer service, and managing projects. Here’s an example of how Zoho CRM Plus has helped me improve my sales and marketing results: I recently made a lead nurturing campaign for a new product launch using the marketing automation tools in Zoho CRM Plus. I divided my leads into groups based on what they were interested in and sent them emails about the new offering.

I also used Zoho CRM Plus to track how many people opened and clicked on my emails and how many of my leads turned into buyers. Because of this effort, I was able to get a lot of qualified leads and close more deals than in previous months. Zoho CRM Plus is a great choice if you want a unified customer experience tool that can help you improve your sales and marketing.

Zoho CRM vs Zoho CRM Plus: Security and Data Protection

Both Zoho CRM and Zoho CRM Plus have strong security and data protection features. However, Zoho CRM Plus has some extra features that businesses with stricter security needs may find useful.

Security Features of Zoho CRM

  • Role-based access control (RBAC): Zoho CRM uses RBAC to limit user access to data and features based on their job roles.
  • Data encryption: Zoho CRM uses industry-standard encryption algorithms to encrypt all data while it is at rest and while it is in motion.
  • Auditing: Zoho CRM keeps a record of everything a user does, including any changes to data or system settings.
  • IP restrictions: With Zoho CRM, you can decide which IP addresses can view your CRM data.
  • Two-factor authentication, or 2FA, is an extra layer of protection for user accounts that Zoho CRM offers.

The security features of Zoho CRM Plus

  • Intrusion detection and prevention systems (IDS/IPS): Zoho CRM Plus uses IDS/IPS to watch your CRM environment for suspicious activity and stop unauthorized access.
  • Data loss prevention (DLP): Zoho CRM Plus uses DLP to stop private information from leaking out of your CRM environment or being taken out of it.
  • Compliance with industry-specific security standards: Zoho CRM Plus meets a number of industry-specific security standards, such as HIPAA, PCI DSS, and SOC 2.

I’ve been using Zoho CRM for a few years, and I’m very happy with how secure it is and how well it keeps my info safe. I’ve never worried about Zoho CRM’s security, and I’m sure that my info is safe and sound. I recently moved to Zoho CRM Plus because I needed some of the extra security features, like IDS/IPS and DLP, that it offers. I’m happy with the extra security that Zoho CRM Plus gives me, and I’m sure that my info is now even safer.

I think that Zoho CRM and Zoho CRM Plus have great security and data protection tools as a whole. Zoho CRM Plus is a good choice for businesses that need more security, but Zoho CRM is a good choice for businesses that want a reliable and secure CRM system.

Zoho CRM: Pros and Cons


  • Cost-effective CRM solution.
  • Good for basic contact and deal management.
  • Suitable for small to medium-sized businesses.


  • Limited advanced marketing features.

Zoho CRM Plus: Pros and Cons


  • Comprehensive with marketing automation and inventory management.
  • Enhanced customization capabilities.
  • Premium customer support.


  • May be more complex for small businesses with basic needs.

Zoho CRM vs Zoho CRM Plus: which one should you consider?

Which one you choose between Zoho CRM and Zoho CRM Plus should depend on the needs of your business. Zoho CRM has a strong set of tools for managing customer relationships, which makes it a good choice for small businesses that want to make sales and marketing easier.

Zoho CRM Plus, on the other hand, has a more complete set of apps, such as marketing automation, analytics, and advanced customer support. It’s perfect for big businesses that want an all-in-one way to handle customer transactions. Before making a choice, you should think about your budget, the size of your business, and the specific features you need.


What is CRM Plus in Zoho?

Zoho CRM Plus is a unified customer experience platform that helps businesses connect their sales, marketing, and service teams, unify customer information, and provide a unified customer experience at all points of the customer lifecycle.

What are the benefits of Zoho CRM Plus?

With Zoho CRM Plus, you can: Make your sales, marketing, and support teams work better together and with customers. Costs should go down. Boost sales efficiency, sales conversion, and return on investment. Help your salespeople make better choices about what to sell.

James Hogan
James Hogan
James Hogan is a notable content writer recognized for his contributions to Bollyinside, where he excels in crafting informative comparison-based articles on topics like laptops, phones, and software. When he's not writing, James enjoys immersing himself in football matches and exploring the digital realm. His curiosity about the ever-evolving tech landscape drives his continuous quest for knowledge, ensuring his content remains fresh and relevant.


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