Fix: ‘Candy Crush Not Working’ issue on iPhone and Android

Candy Crush crashing, not responding, or won't load? Try these solutions to get back to crushing candy

In this article we will show you how to Fix ‘Candy Crush Not Working’ issue on iPhone and Android. You can see that Candy Crush Saga is a huge hit in the world of mobile games by the millions of copies that have been downloaded on both Android and iOS. This match-3 puzzle game is free to download from the Google Play Store. It came out in 2012 and has since been downloaded over 2.7 billion times around the world, which is an amazing number.

The game is fun because it’s easy to learn but hard to stop playing. The goal is to match colorful candies and get high scores. Its levels and power-ups are cleverly made to keep players interested, and they can often play for hours without stopping. Candy Crush Saga has stayed popular thanks to regular updates, fun events, and social features that let players compete with friends and share their progress. While mobile games are always changing, this one still reigns supreme, captivating players with its sweet, sugary, and endlessly entertaining candy challenges.

Why Candy Crush Not Working issue on iPhone and Android

  • Is your internet connection stable? Since Candy Crush is played online, you need a strong internet connection to play. You might have trouble with the game if your internet connection is slow or drops out sometimes.
  • Trouble with your device: Candy Crush is a tough game, so make sure your device has enough power to run it effortlessly. You might have trouble with the game if your device is old or doesn’t have enough power.
  • Game server problems: The Candy Crush game servers may have problems from time to time. If this is the case, you might not be able to get into the game or have other issues.
  • Problems with the cache and data: If your Candy Crush cache and data are messed up, the game may not work right. You could try clearing your data and cache to see if that helps.
  • Version mismatch: The game might not work right if you’re not using the most recent version of Candy Crush. Check to see if the problem is fixed by getting the latest version of the game. If you want to play this game on your Android phone, you can also download Candy Crush mobile from the Google Play Store.

Fixed: ‘Candy Crush Not Working’ issue on iPhone and Android

Clear Cache Of Candy Crush Saga App

  1. Go to Settings on your phone.
  2. Navigate Apps & Notifications or Apps.
  3. Find the Candy Crush Saga app in the list of installed apps.
  4. Open the app and tap on Storage & Cache.
  5. Click on Clear Cache and then Clear Storage.
  6. Confirm your action, and all temporary cache files will be cleared.

Changing DNS on Android

  1. Scroll down and tap on “Network & Internet” in your device settings.
  2. Go to “Private DNS” and select “Private DNS provider hostname.”
  3. Type in a different DNS, such as for Google DNS or for Cloudflare DNS.

Check for Updates to Fix ‘Candy Crush Not Working’ issue on iPhone and Android

  1. Open the Google Play Store.
  2. Click on “My Apps & Games.”
  3. Find Candy Crush Saga in the list of installed apps.
  4. If there is an UPDATE button next to the app, click it to update the app to the latest version.

Perform Factory Reset to Fix ‘Candy Crush Not Working’ issue on iPhone and Android

  1. Go to your phone’s settings.
  2. Navigate to General Management and click on Backup & Reset.
  3. Select Factory data reset, then Reset device. Confirm to delete everything.

Update The App

Launch the Google Play Store and click on “My Apps & Games.” Find Candy Crush Saga in the list of installed apps. If there is an UPDATE button next to the app, click it to update the app to the most recent version. Now, open the game and check if the problem persists.

Final Words

If you follow these steps, you should be able to get Candy Crush Saga to load properly on your Android or iPhone device. If you still have trouble, please contact the King Games support team for help. Let your family and friends who play Candy Crush know about this article. It will help them fix any problems they may be having.


Can you play Candy Crush on two different devices?

Yes, you definitely can! If you use either a King profile or Facebook, you can easily switch between devices and still see your Gold Bars and game progress. But boosters and extra lives are only stored on the device where you got them, so they won’t follow you to other devices.

Is Candy Crush losing popularity?

Candy Crush is still one of the most popular games, even though it isn’t as popular as it was five years ago. Over 250 million people play it more than once a month, and the developers keep adding new levels for people who play it again and again.

Where is candy crush data stored?

Most of the Candy Crush Saga code can be found in the /res_output directory on both iOS and Android. You can find animations, textures, sounds, levels, and more here in a number of different directories.17-Jul-2023

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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