How to Fix Alexa not connecting to Wi-Fi

Alexa is a virtual assistant that responds to voice commands. She can play music, control your smart home, answer questions, and connect you to your favorite services in order to keep you organized, informed, safe, connected, and entertained. She’s also your personal shopper because she’s an Amazon product. Alexa functions similarly to the software that powers your smartphone, but instead of apps, she employs “skills.” Alexa, like your smartphone, comes with many skills pre-installed, while others can be enabled at will. In this article we will teach you How to fix Alexa not connecting to Wi-Fi.

Amazon’s skill collection already exceeds 25,000, with many from brands you’re familiar with. That collection is expanding by the day. You’ll need an Alexa-enabled device where you can issue commands to make Alexa your digital assistant. For the vast majority of current users, that means a smart speaker, such as Amazon’s own Echo devices. The companion app, which is available in the Apple, Google Play, and Amazon app stores, allows you to configure, personalize, and manage Alexa. also has a web app version. Below we have mention the steps to fix Alexa not connecting to Wi-Fi.

How to Fix Alexa not connecting to Wi-Fi

How to Fix Alexa not connecting to Wi-Fi

Check Your Internet Connection

Sometimes Alexa connects to your router without issue, but the connection from the router to your ISP is down. As a result, before you start fiddling with settings and pressing buttons on your Alexa device, make sure your internet connection isn’t down. You can accomplish this by grabbing any other network-connected device and opening a web browser or using an online service. If you can’t connect to the internet through your other device, the problem is most likely with your network or internet connection as a whole.

Power-Cycle the Router

If your internet connection is flawless, the problem could be with your router. As a result, before you begin editing Alexa’s settings, perform a quick power cycle. The method for powering down a router varies by model, but the general concept remains the same. Turn it off, then wait 30 seconds for everything to clear before turning it back on. Remember that anyone else who is connected to your router will lose signal if you do this. Before you do this, make sure no one is playing a game or watching a movie!

Power-Cycle Your Alexa Device

If your router is up and running, it’s time to do the same with your Alexa device. An Alexa device does not have a power button, so you must unplug it from the wall. Once it has lost its power. Wait another 30 seconds to ensure that it creates a clean slate for your device, then plug it back in. Check to see if you can now give commands to your Alexa after it has finished setting up.

Re-Enter the Router Details You Gave Alexa

Sometimes Alexa and the router are fine, but the router information you gave your device isn’t working as well as it should. As a result, repeating the router setup process may help dislodge whatever Alexa is stuck on and get you back online.

Similarly, if you or someone else has recently changed the password on your router, all currently-connected devices will disconnect. This is due to the fact that they are still attempting to gain access using the old password, which is no longer valid. If this has recently occurred, you will need to re-configure your router on your Alexa so that you can enter the new, correct password.

To re-add your router, launch the Alexa app and select Devices at the bottom. Select your Alexa device, then tap the cog in the upper right corner. Finally, tap Change to the right of the Wi-Fi network. Restart the Wi-Fi setup process and enter the password for your router. Remember that if you or someone else changed it, you must enter the new one during the setup process.

Change Which Band the Alexa Device Connects To

You can try switching the device from one band to the other if your router supports broadcasting on both the 2.4 and 5GHz bands. Because the 2.4GHz band has a greater range, switching from the 5GHz band may provide the device with the extra signal strength it requires. This varies depending on the type of router you have.

The router will occasionally broadcast two different channels, one for each channel. When the router only broadcasts one channel, the devices are intelligently sorted into each band by themselves. Using whatever method your dual-band router employs, try switching the Alexa device from one band to the other to see if this resolves your problem.

Reposition the Alexa Device or Router

Make sure your router and Alexa device are close enough to each other for a solid connection. Amazon recommends a distance of no more than 30 feet (10 meters) between the two. If they’re close together, make sure there’s nothing in the middle that could interfere with the Wi-Fi signal.

For example, if any other Wi-Fi-enabled devices are located between your router and your Alexa hub, their signals may interfere with communications. Also, make sure there are no metal objects between them. Microwaves, for example, can be a huge Wi-Fi signal killer, so keep them out of the way of those. Wi-Fi signals also have difficulty passing through thick walls.

Factory Reset the Alexa Device

If nothing seems to work, you can factory reset the Alexa device to restore it to its original state. Fortunately, doing so will not delete any of your previously saved notes or reminders because Alexa stores everything in the cloud rather than on your device.

If the problems still resides and you are not able to fix the problem by following the above steps the new one can go to their official Amazon Alexa website and ask for more.

Final Words

While Alexa can be extremely useful, it is only useful when it can connect to your Wi-Fi network and access the internet. With these steps, you should be able to locate the problem within your network and bring your Amazon Alexa device back online. Did you know that once Alexa is back online, you can give her a variety of voice commands to make your life easier? Alexa can do more than you think, from adjusting the volume to selecting a number from a range of numbers.

I hope you understand this article, How to Fix Alexa not connecting to Wi-Fi.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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