How to Fix Hello Is Not Available on Domain Issue on Windows

Hello everyone, today in this article we will show you how to solve the problem Windows Hello is not available in the domain. Currently our workplace wants us to be able to use the fingerprint scanners built into our computers to log into our network accounts. We don’t really care about being able to login to any applications or anything, just having the domain account logged in. We are able to use the fingerprint biometrics of Windows Hello to access local accounts, but not domain accounts. So it doesn’t seem to be a driver problem at all. So without further ado, let’s get started.

Windows Hello offers users an alternative way to log in to their respective devices using iris scanning, facial recognition or fingerprint scanning. It can also be used to access applications, online services and networks. In some cases, Windows Hello stops working after an update, a Windows reset, or for no apparent reason. In any case, there are methods to fix the problem and get Windows Hello working again. They are usually easy to perform, so be sure to follow the solutions below to be able to use the feature properly again. Before proceeding, we recommend you to update windows PC.

How to Fix Hello Is Not Available on Domain Issue on Windows

Use the Windows 10 Hardware and Devices Troubleshooter

Step 1: Open Windows Run Command Dialog Box. Here, type in “control” and press the OK button.

Step 2: Make sure to change your view mode to either “Small icons” or “Large icons.”

Step 3: Click on “Troubleshooting.”

Step 4: Choose the “Hardware and Sound” category.

Step 5: Click on “Hardware and Devices” and follow the on-screen instructions provided by the troubleshooter.

Set up Trusted Platform Module

Step 1: Press the Windows + R keys on your keyboard to bring up Run. Here, type in “tpm.msc” and press the OK button.

Step 2: Click on “Action” from the top menu, then choose the “Prepare the TPM…” option.

Step 3: Click the “Restart” button and follow the on-screen instructions. When complete, check if Windows Hello works.

Use the Registry Editor

Step 1: Press the Windows + R keys on your keyboard. Type in “Regedit” and click the OK button.

Step 2: Navigate to the following key using the left pane or copy-pasting the key into the address bar: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem

Step 3: Locate the “AllowDomainPINLogon” entry. If you don’t see it, create it by right-clicking on an empty space and choosing New → DWORD (32-bit) Value.

Step 4: Double-click on the “AllowDomainPINLogon” entry and change the data value to “1”. Click the OK button to finalize the change.

Step 5: Restart your computer. Test if Windows Hello works.

Reset the Facial Recognition and Fingerprint options

Step 1: Open the Start menu and choose “Settings”. You can alternatively use the Windows + I keyboard shortcut.

Step 2: Click on the “Accounts” tile.

Step 3: Select “Sign-In options” from the left panel.

Step 4: Locate the “Facial Recognition” and “Fingerprint” options and click the Remove button to reset them.

Step 5: Click on the “Get Started” button and follow the on-screen instructions to freshly set up Facial Recognition and Fingerprint.

Step 6: Restart Windows computer. Test if Windows Hello works.

Update Biometric and Imaging device drivers

Step 1: Press the Windows + X keys on your keyboard and click on the Device Manager option from the menu.

Step 2: Expand the “Imaging devices” and “Biometric Devices” sections by clicking on the arrow icon next to them.

Step 3: Right-click on the devices listed in these sections and choose Update Driver.

Step 4: Allow Windows 10 to look for the newest driver on your local computer or online, then follow any on-screen instructions.

Final Words

We hope you enjoy our article on fixing Windows Hello is not available in the domain. Windows Hello is the best way to set up your system with biometric authentication. If it does not work, there are a few ways to fix it. In the worst case and if none of what we have described has worked, you may consider restoring Windows. If you liked our article, please share it with others.

I hope you understand this article, How to Fix Hello Is Not Available on Domain Issue on Windows.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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