A support network pays off in times of crisis

A support network pays off in times of crisis

Few of the top executives in their industry would admit to being mentally pushed to the point where they feared they couldn’t do their jobs.

But Mark Hoplamazian, chief executive of Hyatt Hotels Corporation, the US-based hotel group, says being honest about his own struggles during the Covid-19 crisis only brings him closer to his colleagues.

“I have to admit that I went through a number of really stressful times when I literally couldn’t access that moment of mindfulness that I relied on so much,” Hoplamazian, 57, a regular meditation practitioner said. “It was expensive because at the end of the day you feel a bit exhausted.”

Among the darker times were those when he realized that demand in hotels had fallen “to almost zero overnight” and Hyatt had to let hundreds of employees go.

It was his team that saved him, he says. “I feel like there was kind of this mutual support network where when I hit a period of time where I was under tremendous strain. . . people intuitively or because they are really observers, intervened.


As with many industries, the pandemic precipitated the worst crisis the hospitality industry has faced in recent times – possibly ever.

Hyatt, which has a large chunk of its hotels in once desirable but now empty downtown locations, has gone through a tougher time than most in the area. When he announced …


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