A technical problem, not piracy, is to blame for the widespread bank disruption


The company responsible for a mass web outage that hit three of Australia’s big four banks, Virgin and Australia Post, among others, has said a routing table error was to blame for the service disruption, not a cyber attack.

Customers took to social media to report troubles accessing bank services online or through banking apps, with some stuck unable to pay for goods or services.

A wide range of online services were interrupted on Thursday afternoon following a widespread outage that affected ANZ, Westpac and the Commonwealth Bank, as well as other businesses such as Virgin Australia and Australia Post.

NAB was the only one of the big four banks not to experience any disruption, along with many of the smaller banks and credit unions.

ABC understands some market operations between the Reserve Bank and commercial banks were cancelled because of the technical problems many of the participants were facing.

However, the problems went far deeper, with staff at some of the major banks unable to access the internet and the Reserve Bank’s website and other systems also down for a period of time.

Although it is understood that end of day financial settlements between the major banks were carried out as usual.

The disruptions appeared to extend beyond Australia, with the Hong Kong Stock Exchange’s website briefly down along with reports of dozens of other website outages, including for some US airlines.

News Summary:

  • A technical problem, not piracy, is to blame for the widespread bank disruption
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