Wednesday, October 20, 2021

As Zoom’s rivals continue to compete, Microsoft reveals Teams’ phone capabilities

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Microsoft CEO Satya Nadella makes a speaking gesture at the Bloomberg event on the first day of the World Economic Forum in Davos, Switzerland, on January 21, 2020. Microsoft announced on Monday that it will add features to its cloud-based calling service that will make it more competitive with Zoom.

According to the Zoom website, the Zoom Phone already has all these features, but the spam service is still in beta. However, Microsoft is also enhancing Teams Phone with details that Zoom is missing. In October, Teams Phone will add a virtual walkie-talkie to allow users to speak at the push of a button.

Microsoft has upgraded the Teams Phone service, which is part of the Teams Communications app, to allow you to transfer calls between devices, receive calls in the car via Apple’s CarPlay, and post calls. increase. You can also identify spam calls, integrate contact center software, and make calls to five more countries through your calling plans.

Microsoft has invested heavily in Teams, especially since the early days of the pandemic, when consumers flocked to Zoom because it was easy to download and use from any device. In March 2020, Microsoft announced that it would allow users to upload custom virtual backgrounds for video calls. This is a feature that has been available in Zoom for several months.

“Last year, perhaps even for 18 months, I think Microsoft’s interest in killing us has shifted somewhat to Zoom’s interest in killing,” Butterfield said. Salesforce completed its acquisition of Slack earlier this year.

Microsoft CEO Satya Nadella told analysts in July that Teams Phone has about 80 million monthly active users. At the TechCrunch Disrupt conference last week, Slack CEO Stewart Butterfield said Microsoft had made its intentions quite clear.

Microsoft has also released Operator Connect, a product announced in March to allow customers to make calls using existing services from carriers such as NTT and Verizon. Zoom supports high-speed connections to existing landline carriers.

According to Jared Spataro, Microsoft’s corporate vice president, telecommunications companies work directly with Microsoft, eliminating the need for customers to launch their own integration projects.

“This is really starting to take off for us in terms of interest,” said Spataro. However, the zoom is not stationary. The company is taking advantage of the pandemic stock market profits to extend beyond cloud-based video and phone. Zoom announced in July that it intends to acquire call center technology provider Five9 for $ 14.7 billion.

Call center agents can already use ZoomPhone with Five9. Now you can do the same with Teams Phone. “Whenever you have your own-they will pay a lot of money to get their contact center solution-I think they will of course try to make it great I think, “said Spataro.

To take advantage of Microsoft’s TeamsPhone service, organizations with more than 300 users must purchase a high-end Office 365 E5 or Microsoft 365 E5 subscription. If you have a cheaper subscription, you can add new features for a fee. Microsoft announced last month that it would raise the cost of Office 365 E5 in March. This is the first major price adjustment since the company introduced a subscription bundle in 2011 as an alternative to traditional licenses.

Microsoft CFO Amy Hood told analysts at a conference call in July that E5 subscriptions make up 8% of the total commercial installation base for Office 365. The company has over 300 million Office 365 commercial paid seats.  

News Summary:

  • As Zoom’s rivals continue to compete, Microsoft reveals Teams’ phone capabilities
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