After claiming that the furniture she ordered never arrived, a mother from Nashville contacted WSMV4. There is no sign of the refund she was promised.
Frequently, an expanding family requires extra furniture.
A long list of grievances against the retailer was uncovered by WSMV4, which might make you think twice about making a purchase.
Kathryn Rohrman explained, “Just because I have three kids and we needed more chairs in the living room.
She made a nearly $3,000 payment in May, but this month when WSMV4 went to see her residence, they couldn’t find any furnishings.
Interior Define, a pop-up store located inside the Green Hills Mall, offered Rohrman what she believed to be the ideal finishing touches.
Rohrman confessed, “I get a pit in my stomach.” “To me, $3,000 is a lot of money, and I really don’t know where to turn,” the speaker said.
The first order indicated that delivery would probably occur towards the end of October. Later, she learned that it would take even longer.
Rohrman stated, “They said I was misquoted in the store and it was going to be lengthier. Rohrman cancelled the transaction and asked for a refund since he was dissatisfied with the timetable. On October 29, an employee of Interior Define emailed her to inform her that her order had been cancelled and she would receive a 100% refund as requested. In an email, Rohrman received a guarantee that the return will reach the loan provider he used, Affirm, in 10 to 14 business days.
Rohrman added, “I simply feel like they are robbing us and getting away with it. Not only Rohrman is dissatisfied with Chicago-based Interior Define.
With more than 120 complaints from customers who did not get their orders or who received broken furniture, it has a F rating with the Better Business Bureau. Some people call the company’s communications “misleading and deceptive.” This month, major design bloggers left the company as a result of all the concerns. There are many irrational people, so I’m sure they’ve received a tonne of emails and phone calls, Rohrman said.
Rohrman finally got her refund two days after WSMV4 contacted Interior Define on her order. According to a representative for Interior Define, “We are taking steps to avoid any further delays for Ms. Rohrman and our other clients and we apologise for the delay in issuing Ms. Rohrman with a refund. The temporary pop-up shop in Nashville will be open until the end of the year. It is intolerable, according to Rohrman.
Rohrman claimed, “I work incredibly hard for the money I make. “It is difficult to trust people if I can’t go out and get something I need and truly acquire that product.” Actually, Rohrman was paying Affirm, a third-party loan provider, for the furniture. The business said her that billing would continue until Interior Define gave a refund.
- Customer refund from furniture company is assisted by WSMV4
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