If you have one of the four area codes in Michigan impacted by new FCC guidelines, which take effect in October, you may need to change the way you’re dialing up phone calls.
In the area codes where the 988 is an assigned, working prefix, local calls will have to be dialed using all 10-digits of the phone number. To complete all local calls, you will need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with 7-digits.
On July 16, 2020, the FCC adopted an Order (FCC 20- 100) approving the designation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline, requiring all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline: 1-800-273-8255 (TALK) starting July 16, 2022.
There are 37 states and 83 area codes that are impacted by this Order where the 988 prefix is a working prefix and has 7-digit local dialing. This includes the entire Michigan 616, 810, 906, and 989 area codes.
Yes. Every customer in the entire 616, 810, 906, and 989 area codes will change to mandatory 10-digit dialing for local calls. Dialing 7-digits for local calls will be prohibited for all customers in the entire area code.
Area codes impacted by FCC order. (State of Michigan)
Will everyone in the these area codes have to dial 10-digits for a local call or just the people with 988 numbers?
The FCC ordered that these area codes be transitioned to 10-digit dialing to prevent problems with reaching the National Suicide Prevention Lifeline using the 3-digit 988 code.
Yes. Beginning April 24, 2021, you should start dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7-digits, your call will still be completed.
Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code and the 7-digit telephone number. Beginning July 16, 2022, dialing “988″ will route your call to the National Suicide Prevention Lifeline. Customers must continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until July 16, 2022.
In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete local calls using only 7- digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
- In October, four Michigan area codes will be required to use 10-digit local dialing: What You Need to Know
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