New program to assist police in mental health-related calls

New program to assist police in mental health-related calls

What You Need To Know TRACE was created to help officers who respond to mental health-related calls
TRACE stands for telehealth remote access to crisis evaluation. The goal is to give the person the help they need without legal action
Largo Police Department launched the program in October and have cut the number of Baker Acts in half
The program is funded through Directions for Living and comes at no cost to the taxpayers

“It’s virtually impossible to get a mental health person attached to every officer in Pinellas County,” said April Lott, the president and CEO of the non-profit Directions for Living. Largo Police Department was the first to try the program, launching in October of 2020. Since then they’ve cut the number of Baker Acts in half. 

“We really believed they needed the support of mental health experts,” said Lott. Belleair Police Department launched the program a month ago.

That’s why Lott created TRACE— telehealth remote access to crisis evaluation.  However, it is possible to get to them virtually.

“Putting the person with a counselor and having her talk to the counselor and walk through the problems she was having seemed to be very comforting to her,” said Lt. Randall Chaney with Belleair Police Department, who responded to that call.  Officials said they had their first successful phone call on Wednesday, April 7. 

“So the officer activates the tablet and goes to join a meeting,” Lt. Chaney explains. “The counselor will be on the tablet and the counselor will be able to interact with both the officer and with the patient.”   The goal, of course, is to get the person the help they need without any legal action and to take the burden off police to decide how to handle a mental health situation. He says the process couldn’t have been any easier.

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