The problems include the devices “spinning around,” charging constantly or not charging at all, and moving in strange directions.
The manufacturer of the devices, iRobot, has admitted that the update has caused problems in “a limited number” of the i7 and s9 Roomba models.
However, it added that it would take “several weeks” for a fix to be rolled out globally. In the meantime, the company is asking those affected to provide the serial numbers of their devices so it can remove the most recent update.
“We are also implementing an update to ensure that similar issues are avoided in the future. This update will be sent to all customers over the next few weeks.
The price of the i7 Roomba starts at £599 on iRobot’s UK store – the older s9 is not currently available in the UK, but costs $1,000 (£718) in the US.
Ken Munro is a cyber security expert who specializes in security around the internet-of-things – anything connected to the internet. “Updates usually add new features or fix security bugs in smart products,” he says.
“However, they don’t always go according to plan, which sometimes introduces new bugs. “It’s worth remembering that you’re relying on the manufacturer to keep supporting your smart thing; are smart devices ever really ‘yours’?”
He added, however, that it is generally advisable to accept software updates.
‘Drunk’ robot vacuums lead to complaints from owners