Minimise human errors in water billing: Delhi Jal Board VC to officials

In this news, we discuss the Minimise human errors in water billing: Delhi Jal Board VC to officials.

Delhi Jal Board Vice Chairman Raghav Chadha on Friday asked officials to minimize human errors in water billing and said action will be taken against zone offices with the maximum number consumer complaints. In a meeting with the 41 Zonal Revenue Officers (ZROs), Chadha said he had encountered a number of complaints regarding the Delhi Jal Board Twitter manage incorrect invoices. “I have noticed that in the last few laps invoices are generated based on incorrect readings from the water meters. The reasons can be multiple, such as providing incorrect information, locked water meter, human error, etc. This has a negative impact on the DJB billing mechanism, ”he said. He said every water meter reader should be physically present when reading at a consumer’s home. DJB has over 1,000 meter readers.

The DJB vice president said ZROs with minimal adjustment cases and the fewest complaints will be commended on a quarterly basis. Action will be taken against ZROs with the highest number of consumer complaints, the least accurate invoices and those who make the most adjustments in generating invoices. Chadha also asked officials to maximize the use of android-based tablets. “There must be 100% use of tablets for generating invoices to maximize transparency in DJB’s invoicing system,” he said.

News Highlights:

  • Delhi Jal Board Vice Chairman Raghav Chadha on Friday asked officials to minimize human errors in water billing and said action will be taken against zone offices with the maximum number consumer complaints. In a meeting with the 41 Zonal Revenue Officers (ZROs), Chadha said he had encountered a number of complaints regarding the Delhi Jal Board Twitter manage incorrect invoices.
  • Minimizing Human Errors in Water Billing: Delhi Jal Board VC to Civil Servants
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