New vaccine response Technology Responds to impressive volume of patient inquiries

New vaccine response Technology Responds to impressive volume of patient inquiries

MINNEAPOLIS – (BUSINESS WIRE) – In response to an anticipated influx of questions and inquiries from healthcare organizations about COVID-19 vaccines, Avtex, a customer experience (CX) technology and consulting company, launched a Technological self-service solution designed exclusively for the management of inquiries, responses and the flow of vaccines. Avtex’s vaccine response program includes a cloud-based voice robot and chatbot that can be immediately deployed by healthcare systems, hospitals, clinics, payers, pharmacies and other healthcare organizations. health. This technology allows consumers to get answers to more than 100 pre-defined questions about COVID-19 vaccines. Pre-defined information and answers to questions come from the healthcare provider community, as well as a variety of public and private sources, combined with step-by-step instructions from the healthcare experience design team. Avtex to efficiently deliver a smooth patient experience to consumers looking for …

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