In this news, we discuss the Sony clears the air about recording feature in PS5 voice chats.
After controversy erupted over the new PlayStation voice chat recording, Sony released a clarification stating that the feature’s sole purpose is to report inappropriate behavior that violates the community’s code of conduct. According to The Verge, some users have been led to believe that the company will actively record and moderate conversations between private groups.
In a recent blog post, Catherine Jensen, vice president of global customer experience at Sony, admitted that the company “should have explained more clearly why this feature is being deployed.” Jensen has now confirmed that Sony will not actively listen to voice conversations when the feature launches with the PS5 next month, according to The Verge.
“Its sole purpose is to help report inappropriate behavior, including actions that violate our community code of conduct,” she wrote. “Please note that this feature will not actively monitor or eavesdrop on your conversations – ever – and is strictly for reporting online abuse or harassment.” However, the company had said the feature will record the last five minutes of any private voice chat on an ongoing basis. It can help any user who is facing harassment or anything that they believe violates Sony’s rules for player behavior, by submitting a clip of up to 40 seconds to the company’s moderation team. This will include 20 seconds of the potentially offensive behavior as selected by the user, with 10 seconds before and 10 seconds after the selected segment for the added context.
“These reports can be submitted directly through the PS5 console and will be sent to our Consumer Experience team for moderation, who will then listen to the recording and take action, if necessary. Some reports submitted will not be valid, and our team will take the opportunity to provide advice and training, ”Jensen explained. She added that there will be no option to turn off voice chat recording, as Sony wants “all users to feel safe playing with others online, not just those who choose to activate it. ” (ANI)
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- After a controversy erupted over the new PlayStation voice chat recording, Sony released a clarification stating that the feature’s sole purpose is to report inappropriate behavior that violates the community’s code of conduct.
- Sony clarifies the situation on the recording function in PS5 voice chats